Omotayo Joseph Agunbiade

Field Quality & Compliance Coordination: Provides operational leadership across both office-based and field settings, ensuring care delivery consistently meets organisational policies, CQC standards, and best practice guidelines. Maintains oversight of service quality through structured monitoring, feedback mechanisms, and performance reviews to safeguard client wellbeing and satisfaction.

Quality Assurance and Compliance Monitoring: Conducts regular spot checks across client visits, care record reviews, and observational assessments to evaluate compliance, identify risks, and ensure person-centred care delivery. Completes internal audits, analyses trends, and implements timely corrective actions to drive continuous service improvement and regulatory adherence.

Staff Training, Induction, and Development: Delivers structured induction programmes for new staff, ensuring readiness to deliver safe, high-quality care. Provides ongoing training, refresher sessions, and competency assessments for existing staff, promoting continuous professional development and maintaining compliance with evolving care standards and legislative requirements.

Operational Support and On-Call Responsibilities: Actively participates in on-call rota, providing out-of-hours operational support, resolving incidents, and ensuring continuity of care. Periodically covers client shifts to maintain hands-on clinical awareness, model best practice, and strengthen staff engagement and credibility.

Client Onboarding and Care Planning: Leads initiation of new client packages, coordinating smooth onboarding processes, accurate care planning, and effective communication with families, staff, and relevant professionals to ensure safe transitions into care services.

Stakeholder Collaboration and Communication: Works closely with Registered Care Manager, multidisciplinary teams, clients, families, and external professionals to identify service development needs and quality improvement opportunities. Builds trust-based relationships that support transparency, safeguarding, and effective care coordination.

Coaching, Mentorship, and Workforce Support: Supports staff development through structured coaching, supervision feedback, and mentorship, enabling staff to achieve competency, confidence, and accountability within their roles while fostering culture of learning and quality improvement.

Record Keeping and Quality Improvement Contribution: Maintains accurate and up-to-date records of audits, training sessions, spot checks, and compliance activities. Contributes actively to organisation’s quality improvement plan, participates in reviews, meetings, and investigations, and engages in reflective practice and professional development to remain current with care standards and public health priorities.

Providing High-Quality Care: Delivering personalized care to meet the physical, emotional, and social needs of patients or residents.

Supervising and Mentoring Staff: Supporting and guiding junior healthcare assistants to ensure effective teamwork and high standards of care.

Administering Medication: Assisting with or overseeing the safe administration of prescribed medications in accordance with protocols.

Supporting Daily Routines: Helping individuals with daily tasks such as bathing, dressing, eating, and mobility.

Documenting and Reporting: Maintaining accurate records of care provided and communicating observations to healthcare professionals.

Promoting Independence: Encouraging patients or residents to engage in activities and maintain their independence wherever possible.

Responding to Emergencies: Acting quickly and effectively in urgent or challenging situations to ensure patient safety.

Building Relationships: Establishing trust and rapport with individuals, families, and other healthcare professionals.

Monitoring Health and Well-being: Observing changes in patients' conditions and reporting any concerns to the relevant clinician or nurse.

Implemented comprehensive health assessments, ensuring holistic care while maintaining client dignity and comfort

Developed and delivered personalised health education programs tailored to individual and community needs, resulting in improved health outcomes

Coordinated and analysed health-related data and preparation of daily report

Supported individuals to improve their wellbeing with weekly goal-setting sessions.

Navigated delicate situations with empathy whilst maintaining professional boundaries.

Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.

Provided daily living assistance, promoting independent behaviour.

Facilitated group therapy sessions leading to enhanced community integration.

Built trustful rapport with clients through consistent reliability and patience.

Monitored clients' physical and emotional well-being, contributing to public health surveillance

Maintained confidentiality and compliance standards in line with healthcare regulations

Promoted healthy lifestyles through meal planning and physical activities

Provided personalized care, supporting overall community health objectives

Respected privacy and dignity of each resident during provision of care services.

Collaborated with healthcare team for effective patient care delivery.

Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.

Adhered strictly to professional standards, regulations and policies at all times while executing duties.

Responded promptly to emergency situations, ensuring safety of all residents.

Assisted in daily living activities for enhanced patient comfort.

Administered medication to patients, ensuring proper health management.

Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.

Maintained confidentiality and compliance standards for optimised patient care.

Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs

Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings

Minimised care continuity issues by keeping thorough, accurate records

Coordinated files, spreadsheets and reports for staff

Tutor medical students on human Anatomy

Scheduled appointments for the teams