Omotayo Adeosun
Teaching Assistant
Manchester
Summary
Enthusiastic Customer Service executive well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects.
Overview
7
7
years of professional experience
Work History
Teaching Assistant
Justteachers
03.2023 - Current
- Managed classroom behaviour effectively, creating positive learning atmosphere conducive to academic success.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Supervised students to maintain adherence to health and safety requirements, inside and outside classroom environments.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Organized and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve learning impact.
- Worked with students in small groups and 1:1 to provide additional support with activities.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Assisted students with a range of learning differences, including ADD, ADHD, and Autism to achieve their full potential for independence.
Corporate Banking Customer Service Officer
First Bank Of Nigeria
02.2020 - 12.2022
- Successfully resolved 90% of customer inquiries and issues on the first point of contact, improving customer experience and reducing escalations.
- Facilitated effective communication between clients and bank personnel, fostering an environment of trust and collaboration.
- Coordinated with internal departments to ensure smooth transactions for corporate customers.
- Communicated effectively with customers, managers and co-workers through email, phone and postal mail.
- Developed and delivered training sessions for new customer service officers, resulting in a 25% reduction in onboarding time and improved overall service quality.
- Streamlined account opening processes, reducing processing time by 30% and improving onboarding experience for new clients.
- Increased the client base through proactive cross-selling and upselling of financial products and services to existing customers.
- Achieved a customer satisfaction rating of 85% based on post-interaction surveys, surpassing the departmental target of 80%.
Human Resources Officer
First Bank Of Nigeria
02.2018 - 02.2020
- Conducted training needs assessments to identify skill gaps, resulting in the development and implementation of targeted training programs that directly addressed those gaps, leading to improved employee performance and productivity.
- Implemented a learning management system that led to a 15% increase in employee participation in online learning courses, fostering a culture of continuous learning and development.
- Managed budgets and inventory to minimize costs and maximize profits and employee return on investment by collaborating with vendors.
- Evaluated the effectiveness of training activities through feedback surveys and assessment tools, leading to continuous improvement efforts.
- Streamlined the onboarding process with the L&D team, including creating an online portal, developing training materials and checklists, and conducting orientation sessions which resulted in 50% reduction in time to productivity for new hires.
- Appropriately allocated resources, budgets, inventories, training support and team-building materials to increase overall productivity.
- Clerical and customer service functions including routing telephone calls, scheduling appointments, processing academic and administrative documentation and data entry.
- Assisted L&D manager in implementing performance management system that included setting clear goals, regular feedback, and coaching, resulting in 20% increase in employee engagement and productivity.
Executive Assistant
Starworks Consulting
05.2017 - 01.2018
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Approved travel expenses and reimbursement requests submitted by employees.
- Welcomed arriving visitors and directed them to appropriate meeting rooms.
- Answered phones and took messages or routed calls to correct people.
- Collaborated with admin teams, human resources, and finance departments on special projects.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Education
Master of Science - Digital Marketing
University of Salford
Manchester01.2024
Bachelor of Science - Biochemistry
Federal University of Technology, Akure
Nigeria 04.2001 -
Skills
Team playerDevelopment supportQuality improvement techniquesAdministrative supportSocial media managementComplaint resolutionTelephone skillsCustomer experienceCustomer careSafeguarding policy compliance
Microsoft Suites
Behavior Management
Student Records Management
Clerical Support
Stress Management
Computer Skills
Languages
English
Fluent
Timeline
Teaching Assistant
Justteachers
03.2023 - Current
Corporate Banking Customer Service Officer
First Bank Of Nigeria
02.2020 - 12.2022
Human Resources Officer
First Bank Of Nigeria
02.2018 - 02.2020
Executive Assistant
Starworks Consulting
05.2017 - 01.2018
Bachelor of Science - Biochemistry
Federal University of Technology, Akure
04.2001 -
Master of Science - Digital Marketing
University of Salford