Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omotayo Adeosun

Omotayo Adeosun

Teaching Assistant
Manchester

Summary

Enthusiastic Customer Service executive well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects.

Overview

7
7
years of professional experience

Work History

Teaching Assistant

Justteachers
03.2023 - Current
  • Managed classroom behaviour effectively, creating positive learning atmosphere conducive to academic success.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
  • Supervised students to maintain adherence to health and safety requirements, inside and outside classroom environments.
  • Helped teachers with lesson plan development, class preparation and student mentoring.
  • Organized and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
  • Delivered well-structured one-on-one support sessions to students with learning difficulties to improve learning impact.
  • Worked with students in small groups and 1:1 to provide additional support with activities.
  • Identified signs of distress in students, resolving behavioural and emotional issues.
  • Assisted students with a range of learning differences, including ADD, ADHD, and Autism to achieve their full potential for independence.

Corporate Banking Customer Service Officer

First Bank Of Nigeria
02.2020 - 12.2022
  • Successfully resolved 90% of customer inquiries and issues on the first point of contact, improving customer experience and reducing escalations.
  • Facilitated effective communication between clients and bank personnel, fostering an environment of trust and collaboration.
  • Coordinated with internal departments to ensure smooth transactions for corporate customers.
  • Communicated effectively with customers, managers and co-workers through email, phone and postal mail.
  • Developed and delivered training sessions for new customer service officers, resulting in a 25% reduction in onboarding time and improved overall service quality.
  • Streamlined account opening processes, reducing processing time by 30% and improving onboarding experience for new clients.
  • Increased the client base through proactive cross-selling and upselling of financial products and services to existing customers.
  • Achieved a customer satisfaction rating of 85% based on post-interaction surveys, surpassing the departmental target of 80%.

Human Resources Officer

First Bank Of Nigeria
02.2018 - 02.2020
  • Conducted training needs assessments to identify skill gaps, resulting in the development and implementation of targeted training programs that directly addressed those gaps, leading to improved employee performance and productivity.
  • Implemented a learning management system that led to a 15% increase in employee participation in online learning courses, fostering a culture of continuous learning and development.
  • Managed budgets and inventory to minimize costs and maximize profits and employee return on investment by collaborating with vendors.
  • Evaluated the effectiveness of training activities through feedback surveys and assessment tools, leading to continuous improvement efforts.
  • Streamlined the onboarding process with the L&D team, including creating an online portal, developing training materials and checklists, and conducting orientation sessions which resulted in 50% reduction in time to productivity for new hires.
  • ⁠Appropriately allocated resources, budgets, inventories, training support and team-building materials to increase overall productivity.
  • Clerical and customer service functions including routing telephone calls, scheduling appointments, processing academic and administrative documentation and data entry.
  • ⁠Assisted L&D manager in implementing performance management system that included setting clear goals, regular feedback, and coaching, resulting in 20% increase in employee engagement and productivity.

Executive Assistant

Starworks Consulting
05.2017 - 01.2018
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Approved travel expenses and reimbursement requests submitted by employees.
  • Welcomed arriving visitors and directed them to appropriate meeting rooms.
  • Answered phones and took messages or routed calls to correct people.
  • Collaborated with admin teams, human resources, and finance departments on special projects.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Education

Master of Science - Digital Marketing

University of Salford
Manchester
01.2024

Bachelor of Science - Biochemistry

Federal University of Technology, Akure
Nigeria
04.2001 -

Skills

Team playerundefined

Languages

English
Fluent

Timeline

Teaching Assistant

Justteachers
03.2023 - Current

Corporate Banking Customer Service Officer

First Bank Of Nigeria
02.2020 - 12.2022

Human Resources Officer

First Bank Of Nigeria
02.2018 - 02.2020

Executive Assistant

Starworks Consulting
05.2017 - 01.2018

Bachelor of Science - Biochemistry

Federal University of Technology, Akure
04.2001 -

Master of Science - Digital Marketing

University of Salford

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Omotayo AdeosunTeaching Assistant