Xero Adviser Certified
Omolola Ogunya
Summary
Driven Business Management and Accounting and Finance student with a proven academic record and practical knowledge of processing invoices, reconciling financial statement and understanding multiple accounting software programmes including sage 50, Xero and Quickbooks. Currently seeking a work placement.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Support Worker
Nurture U Healthcare Limited
England
08.2022 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared employee schedules for maximum coverage during key hours.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Administrative Assistant
Broadshift Technologies Limited
Lagos, Nigeria
06.2017 - 12.2021
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Customer Service Agent
Turbo Express Services Limited
Lagos, Nigeria
01.2014 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer calls and emails to answer questions about products and services.
- Updated account information to maintain customer records.
Receptionist
Dura Pack Industry Nigeria Limited
Lagos, Nigeria
08.2007 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Cashier
Xtisworld Ventures
Lagos , NIgeria
01.2004 - 07.2007
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Arts - Business Management and Accounting and Finance (Predicted 1.1)
Nottingham Trent University
Nottingham, NGM 09.2022 - Current
KBM Training Certificate - Bookkeeping, Payroll and Accounts Assistant
KBM Training & Recruitment
Birmingham, BIR 10.2022 - Current
International Year 1 - Business
Nottingham Trent International College
Nottingham 01.2022 - 07.2022
High School Diploma - Arts
Jibowu High School
Nigeria 09.1997 - 12.2003
Skills
Account Reconciliation
Software
Accomplishments
- Collaborated with the website developers in the development of the company's website and APPs
- Handled cash, check, and credit transactions with 100% accuracy.
- Achieved 300% increase in sales through effectively helping with upgrade from whatsapp order placement to automatic order placement.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Awards
Distinction Scholarship Award at Nottingham Trent University 2023
Timeline
KBM Training Certificate - Bookkeeping, Payroll and Accounts Assistant
KBM Training & Recruitment
10.2022 - Current
Bachelor of Arts - Business Management and Accounting and Finance (Predicted 1.1)
Nottingham Trent University
09.2022 - Current
Support Worker
Nurture U Healthcare Limited
08.2022 - Current
International Year 1 - Business
Nottingham Trent International College
01.2022 - 07.2022
Administrative Assistant
Broadshift Technologies Limited
06.2017 - 12.2021
Customer Service Agent
Turbo Express Services Limited
01.2014 - 05.2017
Receptionist
Dura Pack Industry Nigeria Limited
08.2007 - 12.2013
Cashier
Xtisworld Ventures
01.2004 - 07.2007
High School Diploma - Arts
Jibowu High School
09.1997 - 12.2003
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