`OMOLARA Akinseye
Crew,Cheshire East
Summary
I am a meticulous administrative professional with managerial experience in many fields, as you would see in my work history, I have a knack for adapting effectively to work situations and am very fast at learning. I am a Dynamic individual eager to apply technical skills and problem-solving talents as a support analyst in a professional setting. I have a working knowledge of computer science and started to pick up learning skills in data analytics, particularly Excel and SQL. I am highly motivated to contribute to team success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Crew Team Member
Roadchef
Sandbach, Cheshire East
02.2023 - Current
- Prepared products following restaurant portion and presentation standards.
- Trained in food safety and hygiene practices.
- Maintained clean and sanitary food preparation areas and equipment.
- Acted as a team player by helping colleagues finish their tasks.
- Maximized restaurant cleanliness and accessibility.
- Operated cash register to take payments and process orders.
- Ran orders from the kitchen to the dining areas.
- Shared product knowledge to answer customer questions and make suggestions.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Attended to customers with friendly and accurate service.
- Performed daily opening and closing routines including cashing up, inventory checks, and security procedures.
Customer Service Advisor
Forex time
Ikeja, Lagos
02.2019 - 08.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
- Coached and trained team members to increase productivity and growth.
- Registered and updated accurate customer information on database.
Digital Marketing Assistant
Karl Doa College of Fashion
Lagos, Ojodu Berger
01.2021 - 06.2022
- Worked with Digital marketing manager to manage customer product and service reviews.
- Managed company website with a commercial focus, updating online product and service catalog
- Increased online presence through social media ads and engagements resulting in more following and brand awareness
- Implemented technical SEO best practices to achieve lesser bounce rates..
- Reported survey and Google analytics to Digital marketing manager to inform ads decision-making.
- Improved customer journey through thewebsite development pipeline, split testing landing pages.
- Implemented digital marketing strategy for emails, Instagram, and Facebook campaigns.
Administrative Officer
JAZES GLOBAL
Pen cinema, Lagos
08.2017 - 09.2018
- Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper.
- Established workflow processes and implemented modifications to improve administrative operations.
- Monitored office inventory supplies, re-ordering for service provisions.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Cultivated and deepened relationships with customers by providing exceptional service.
- Managed queries in person, by phone, and via email with exceptional customer care.
Medical Records Officer
National Hospital Abuja
Area 3 , Abuja
04.2016 - 03.2017
- Input data manually or by scanning documentation using office equipment.
- Evaluated medical records to assess completeness, accuracy and data integrity.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Prepared and delivered case notes for different individual or team needs.
- Followed required policies and protocols regarding medical releases to authorised persons or agencies.
- Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.
- Supported clinical teams with easily read and updated charts and related records.
- Maintained indices of health records for protection and timely storage and retrieval.
- Audited medical records to identify archive-ready files and discrepancies for resolution.
- Optimised storage systems to maintain security and comply with applicable regulations.
Education
Bachelor of Science - Human Physiology
UNIVERSITY OF LAGOS
Nigeria 09.2011 - 02.2016
NVQ Level 5 - Digital Marketing
Digital Marketing Institute
Ireland 01.2021 - 06.2021
Skills
- Medical terminology
- Routine data monitoring
- Medical billing code accuracy
- Documentation management
- Social services
- Lead management
- Customer care
- LiveAgent
- Data confidentiality
- CRM implementation
- Excel proficiency
- Microsoft Office Suite
- SEO implementation
- PPC advertising
- Google analytics reporting
- MailChimp
- Social media post scheduling
- Market research expertise
- PostgreSQL database
- Power BI
- Data collection and analysis
Languages
English
Fluent
Timeline
Crew Team Member
Roadchef
02.2023 - Current
Digital Marketing Assistant
Karl Doa College of Fashion
01.2021 - 06.2022
NVQ Level 5 - Digital Marketing
Digital Marketing Institute
01.2021 - 06.2021
Customer Service Advisor
Forex time
02.2019 - 08.2022
Administrative Officer
JAZES GLOBAL
08.2017 - 09.2018
Medical Records Officer
National Hospital Abuja
04.2016 - 03.2017
Bachelor of Science - Human Physiology
UNIVERSITY OF LAGOS
09.2011 - 02.2016
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