Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
Generic

Omofaye Tosin Esther

Truro

Summary

Dynamic professional with a robust skill set in communication, customer service, and administrative support. Demonstrates exceptional organisational efficiency and problem-solving abilities, complemented by proficiency in Microsoft Office Suite and CRM systems. Adept at relationship management and front desk operations, consistently calm under pressure. Committed to staff training and support, fostering a collaborative team environment. Career goals include leveraging sales awareness and product knowledge development to drive business success.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

11
11
years of professional experience
2023
2023
years of post-secondary education

Work history

Job Seeker (Relocated to the UK)

Truro
05.2025 - 07.2025
  • Recently relocated to Truro, UK, and actively seeking opportunities in customer-facing roles
  • Developing understanding of UK customer service standards and workplace expectations

Customer Service Representative & Admin Officer

Gpinacle Suites and Hotel
07.2024 - 03.2025
  • Responded to customer enquiries via phone, email, and in-person
  • Handled booking and reservation processes, ensuring customer satisfaction
  • Managed guest complaints, offering effective and timely resolutions
  • Maintained customer records and administrative files
  • Assisted with daily hotel operations and front desk duties
  • Provided support to management for client relationship development

Administrative Officer / Customer Relations Trainer

Summit Consulting
12.2014 - 04.2024
  • Delivered training sessions to customer service staff, focusing on communication skills, conflict resolution, and professionalism
  • Developed and implemented training materials and onboarding processes
  • Ensured consistency in service delivery by coaching staff on customer engagement best practices
  • Handled administrative tasks including scheduling, correspondence, and data entry
  • Supported internal operations and liaised with clients to build long-term relationships

Education

Higher National Diploma (HND) - Business Administration and Management

Federal School of Statistics

Skills

  • Excellent communication and interpersonal skills
  • Strong customer service and complaint resolution abilities
  • Administrative and organisational efficiency
  • Sales awareness and product knowledge development
  • Staff training and support
  • Proficient in Microsoft Office Suite and CRM systems
  • Adaptable
  • Fast learner
  • Team player
  • Administrative support
  • Relationship management
  • Front desk operations
  • Calm under pressure
  • Problem-solving
  • Communication skills

Custom

Available on request.

Languages

English
Native

Timeline

Job Seeker (Relocated to the UK)

05.2025 - 07.2025

Customer Service Representative & Admin Officer

Gpinacle Suites and Hotel
07.2024 - 03.2025

Administrative Officer / Customer Relations Trainer

Summit Consulting
12.2014 - 04.2024

Higher National Diploma (HND) - Business Administration and Management

Federal School of Statistics
Omofaye Tosin Esther