Customer service associate
Kentucky Fried Chicken
Worksop, Nottinghamshire
04.2025 - Current
- Providing outstanding service by ensuring accurate order preparation and delivery.
- Collaborating with team members to maintain cleanliness and organisation in dining area.
- Demonstrating product knowledge to effectively recommend menu items to customers.
- Handling customer complaints with empathy and professionalism to enhance satisfaction while maintaining high level of patience when dealing with such difficult situations
- Showcasing excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Collaborating with sales team to understand product changes and updates, aiding seamless communication with customers.
- Facilitating smooth transactions with keen attention to detail.
- Assisting colleagues during busy periods, fostering team spirit and collaboration.
- Demonstrating strong problem-solving abilities when resolving customer complaints effectively.
- Escalating complex issues to management, improving resolution time.
- Resolving customer queries by utilising in-depth product knowledge.
- Managing high-volume customer queries simultaneously through effective multitasking and tasks prioritisation during peak hours.
- Assisting customers with product complaints, logging issues for investigation and providing replacement items.