Omnia Samli-Cheddadi
Manchester,Greater Manchester
Summary
Dedicated professional with expertise in returns and exchanges management, product display setup, and customised sales techniques. Demonstrates strong brand understanding and excels in communication, attention to detail, and adaptability. Proven ability to handle complaints effectively while maintaining stock control. Committed to teamwork and organisation, with a focus on critical thinking to enhance customer satisfaction.Offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving in retail role.
Overview
2
2
years of professional experience
27
27
years of post-secondary education
Work history
Retail sales associate
Atom Plus
Manchester, Greater Manchester
2026.01 - Current
- Maintained tidy sales floor to enhance shopping experience.
- Operated till systems correctly, ensuring accurate transactions.
- Advised customers on product selection based on their needs.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Collaborated with team members for efficient store operations.
- Handled cash transactions accurately maintaining financial integrity.
- Assisted in visual merchandising, improving shop floor appeal.
- Conducted inventory checks to ensure stock accuracy.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Trainee dental nurse
Roe Street Dental
Macclesfield, Cheshire East
2025.03 - 2025.12
- Contributed to team meetings with constructive inputs for continual service improvement.
- Supported oral health education initiatives, promoting improved public understanding of oral care practices.
- Managed inventory of dental supplies, avoiding stock shortages or wastage of resources.
- Demonstrated commitment towards continuous professional development through regular training sessions.
- Worked collaboratively with rest of the dental team to provide high quality care to patients.
- Communicated effectively with patients to alleviate their nerves before treatments.
- Maintained detailed patient records for future reference and treatment planning.
Retail assistant
Samli's Gents Hairdressers
Manchester, Greater Manchester
2024.09 - 2025.11
- Ensured visual merchandising standards with regular display updates.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Greeting and welcoming customers into the shop.
- Booking appointments and managing walk-in customers.
- Assisting clients with enquiries about services and hair products.
- Handling payments and operating the till.
- Maintaining a clean, organised, and professional shop environment.
- Supporting barbers with general duties and ensuring customers felt comfortable and well looked after throughout their visit.
Waiter
Little Dessert Shop
Manchester, Greater Manchester
2024.05 - 2024.10
- Liaised with kitchen staff for prompt order delivery to customers.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Helped reduce waiting times by swiftly clearing tables after use.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
GCSEs - Arabic
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - French
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - History
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - Chemistry
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - English Literature
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - English Language
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - Physics
Sale High School
Manchester 2020.09 - 2023.06
GCSEs - Maths
Sale High School
Manchester 2020.09 - 2023.06
A-Levels - Biology
Loreto College
Manchester 2023.09 - 2025.06
A-Levels - Chemistry
Loreto College
Manchester 2023.09 - 2025.06
A-Levels - Psychology
Loreto College
Manchester 2023.09 - 2025.06
Skills
- Returns and exchanges management
- Product display setup
- Customised sales techniques
- Brand understanding
- Communication
- Attention to detail
- Adaptability
- Teamwork
- Organisation
- Critical thinking
- Complaint handling
- Stock control
Timeline
Retail sales associate
Atom Plus
2026.01 - Current
Trainee dental nurse
Roe Street Dental
2025.03 - 2025.12
Retail assistant
Samli's Gents Hairdressers
2024.09 - 2025.11
Waiter
Little Dessert Shop
2024.05 - 2024.10
A-Levels - Biology
Loreto College
2023.09 - 2025.06
A-Levels - Chemistry
Loreto College
2023.09 - 2025.06
A-Levels - Psychology
Loreto College
2023.09 - 2025.06
GCSEs - Arabic
Sale High School
2020.09 - 2023.06
GCSEs - French
Sale High School
2020.09 - 2023.06
GCSEs - History
Sale High School
2020.09 - 2023.06
GCSEs - Chemistry
Sale High School
2020.09 - 2023.06
GCSEs - English Literature
Sale High School
2020.09 - 2023.06
GCSEs - English Language
Sale High School
2020.09 - 2023.06
GCSEs - Physics
Sale High School
2020.09 - 2023.06
GCSEs - Maths
Sale High School
2020.09 - 2023.06