Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omid Khodadady

London,ENG

Summary

Energetic and motivated professional with experience in customer service, efficiently handling enquiries and requests. Quick learner with strong interpersonal skills, able to work independently or collaboratively in a team. Passionate about taking on new challenges and achieving targets with a positive and proactive approach.

Overview

11
11
years of professional experience

Work History

Operations Manager

Hearts and Roses London (Hessar Trading Co Ltd)
09.2023 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Analysed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximise customer satisfaction.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Reported issues to higher management with great detail.

Team Leader

KFC
07.2018 - 08.2023
  • Worked effectively in a fast-paced environment.
  • Managed simultaneous tasks, including serving customers while addressing complaints and resolving conflicts.
  • Developed strong multitasking abilities and maintained performance standards under pressure.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.

Retail Assistant

Iceland
03.2018 - 07.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
  • Performed multiple roles, including operating tills and providing professional customer service.
  • Applied strong communication skills to engage with customers and resolve queries effectively.
  • Built on prior retail experience at ZamZam Supermarket to strengthen confidence and adaptability when facing new challenges.
  • Assisted with restocking duties during closing hours to maintain stock availability.
  • Ensured the sales floor remained clean, organised, and presented to company standards.

Customer Advisor

Viva La Nails (VLN Trading Ltd)
09.2016 - 03.2018
  • Delivered front-line customer support by accurately identifying, understanding, and meeting customer needs.
  • Retained existing customers through effective communication and issue resolution.
  • Handled order-related challenges professionally, ensuring customer satisfaction and service recovery.
  • Contributed ideas and actively participated in team discussions to improve overall performance.
  • Demonstrated ability to work collaboratively within a productive team environment.
  • Maintained self-motivation and efficiency when working independently under time constraints.

Cashier

ZamZam Supermarket
06.2015 - 09.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Developed strong customer service and communication skills through daily customer interactions.
  • Gained confidence in engaging with customers and providing assistance in a professional manner.
  • Learned to handle a wide range of customer needs and resolve issues effectively under varying circumstances.

Work Experience Placement

Blue Inc.
06.2014 - 06.2014
  • Supported shop floor standards by folding stock, dusting, and maintaining a clean, organised, and presentable environment.
  • Collaborated within a small team and occasionally rotated roles with another group to gain wider experience in store operations.
  • Communicated effectively with colleagues across both teams, developing strong interpersonal skills.
  • Learned the importance of teamwork and communication in achieving shared goals and ensuring smooth store performance.

Education

Electrical Engineering BTEC Level 3 -

Uxbridge College
Uxbridge, HIL
06-2018

Mechanical/Electrical Engineering BTEC Level 2 -

Uxbridge College
Uxbridge, HIL
06-2017

Business BTEC Level 3 - ICT BTEC Level 3

Alec Reed Academy
Northolt, EAL
06-2016

GCSEs - Maths, English, Religious Studies, Citizenship, PE, Art

Alec Reed Academy
Northolt, EAL
06-2015

Skills

  • Problem-solving
  • Decision-making
  • Customer service
  • Organisation
  • Fast learner
  • Teamwork

Languages

Farsi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Operations Manager

Hearts and Roses London (Hessar Trading Co Ltd)
09.2023 - Current

Team Leader

KFC
07.2018 - 08.2023

Retail Assistant

Iceland
03.2018 - 07.2018

Customer Advisor

Viva La Nails (VLN Trading Ltd)
09.2016 - 03.2018

Cashier

ZamZam Supermarket
06.2015 - 09.2016

Work Experience Placement

Blue Inc.
06.2014 - 06.2014

Electrical Engineering BTEC Level 3 -

Uxbridge College

Mechanical/Electrical Engineering BTEC Level 2 -

Uxbridge College

Business BTEC Level 3 - ICT BTEC Level 3

Alec Reed Academy

GCSEs - Maths, English, Religious Studies, Citizenship, PE, Art

Alec Reed Academy

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Omid Khodadady