Omer Javaid
London
Summary
Senior Application Support Engineer (BI & Analytics) with over 10 years of experience supporting enterprise BI platforms, analytics operations, finance systems and global reporting environments within international organisations. Experienced in ITIL-based Incident, Problem and Change Management, 2nd/3rd line application support, major incident coordination, root cause analysis, Power BI administration, SQL-based investigations, GDPR compliance, access governance, Stakeholder Management and Confluence-based knowledge management . Strong background investigating complex reporting, data and enterprise application issues across Power BI, Databricks, NetSuite, Azure and EBX/HMT environments. Proven ability to own customer issues from investigation through to permanent resolution while coordinating technical teams and communicating effectively with business stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Senior Application Support Engineer (BI & Analytics)
PageGroup
London
2022.09 - 2026.06
- Support enterprise BI and analytics platforms across multiple international business regions, ensuring operational stability and timely resolution of reporting and data issues.
- Support and maintain 30+ global Power BI reports, expanding the reporting estate from a single report to a globally adopted platform.
- Own and resolve complex 2nd and 3rd line application, reporting, data and access-related incidents, coordinating technical teams through to permanent resolution.
- Perform deep Root Cause Analysis across reporting platforms, source systems and enterprise applications to identify underlying issues and prevent recurrence.
- Perform data validation and investigations using SQL, Databricks and enterprise reporting tools.
- Coordinate high-priority production incidents and collaborate with engineering teams to restore business-critical services in line with agreed service levels (SLAs).
- Perform platform administration, maintenance, environment support and licensing activities across enterprise BI platforms.
- Conduct access auditing activities across reporting environments and enterprise analytics systems.
- Manage Managed Service Accounts supporting BI infrastructure and reporting services.
- Oversee GDPR deletion processes across BI platforms, ensuring requests are executed and validated.
- Support administration and governance of HMT/EBX platforms for hierarchy and master data management.
- Support root cause investigations across reporting, hierarchy and master data management platforms.
- Manage Power BI workspace administration, capacity monitoring and licensing upgrades.
- Analyse enterprise data directly within NetSuite to troubleshoot reporting and operational issues.
- Act as the primary technical contact for business stakeholders, translating complex technical investigations into clear business updates and coordinating permanent fixes with development teams.
- Maintain Confluence knowledge bases, technical documentation, operational procedures and knowledge articles to improve support effectiveness and customer self-service.
- Support onboarding, knowledge transfer and mentoring activities for new team members and junior support engineers.
Application Support Engineer (BI & Analytics)
PageGroup
London
2020.05 - 2022.09
- Contributed to the growth of the enterprise BI reporting estate, supporting global business functions across multiple international regions.
- Investigated reporting, data, platform and access-related issues within BI environments.
- Managed Power BI reporting administration and governance activities.
- Analysed data discrepancies across multiple source systems to identify operational and reporting issues.
- Supported enterprise data investigations using SQL and reporting tools.
- Collaborated with internal engineering teams and third-party providers to investigate technical issues, coordinate fixes and maintain operational stability.
- Assisted with GDPR compliance, auditing activities and reporting governance processes.
- Maintained support documentation, operational procedures, knowledge articles and Confluence content.
- Managed stakeholder communications, providing technical guidance and regular progress updates throughout the incident lifecycle.
Finance Systems Analyst
PageGroup
Slough
2019.04 - 2020.05
- Supported finance systems and enterprise applications across UK and international teams.
- Managed user access, security permissions and system administration activities.
- Produced operational reports and analysis using SQL queries and reporting tools.
- Developed and supported HR process automation solutions including onboarding, employee change and leave management workflows.
- Designed and implemented a Benefits Portal analytics and automation solution, reducing a manual process from 8 days across 3 team members to approximately 15 minutes while improving efficiency, reporting accuracy and process control.
- Supported automation initiatives, GDPR compliance activities and auditing processes.
- Worked closely with stakeholders and vendors to resolve system and reporting issues.
- Delivered operational reporting and analysis supporting finance stakeholders.
Project Planner
ITZU Ltd
Birmingham
2018.01 - 2019.04
- Supported project planning, reporting, documentation and stakeholder coordination activities.
- Maintained project tracking, reporting and project governance documentation.
Project Coordinator
Grand Electric Company Ltd
2010.12 - 2017.12
- Coordinated electrical installation and infrastructure projects across public and private sector clients.
- Managed project reporting, procurement coordination and contractor engagement activities.
Education
BSc (Hons) - Business & Computer Science
University of Westminster
LondonSkills
BI & Analytics
▪ Power BI Administration & Reporting Support
▪ BI Operations & Analytics Support
▪ Dashboard & Reporting Operations
▪ SQL / T-SQL
▪ Databricks
▪ Data Validation & Root Cause Analysis
▪ Reporting Governance
Enterprise Platforms Cloud
▪ NetSuite
▪ EBX / HMT
▪ Salesforce
▪ Microsoft 365
▪ SharePoint
▪ EDM
Access & Governance
▪ Microsoft Azure
▪ Azure DevOps
▪ Active Directory / Azure AD
▪ Managed Service Accounts
▪ Access Governance & Auditing
▪ GDPR Compliance Processes
▪ Power BI Workspace Administration
▪ Capacity Monitoring & Licensing Management
Operations & Support
▪ Application Support (2nd & 3rd Line)
▪ ITIL Incident, Problem & Change Management
▪ Major Incident Coordination
▪ User Access & Security Administration
▪ Confluence (Documentation & Knowledge Management)
▪ Stakeholder & Vendor Management
▪ Enterprise Helpdesk Support
▪ Knowledge Transfer & User Support
Certification
- PRINCE2 Practitioner Certificate in Project Management
- PMO Supporting Successful Project Delivery – BCS
- Microsoft Dynamics 365 for Project Service Automation
- Project Management Professional (PMP) Training – 35 PDUs
Timeline
Senior Application Support Engineer (BI & Analytics)
PageGroup
2022.09 - 2026.06
Application Support Engineer (BI & Analytics)
PageGroup
2020.05 - 2022.09
Finance Systems Analyst
PageGroup
2019.04 - 2020.05
Project Planner
ITZU Ltd
2018.01 - 2019.04
Project Coordinator
Grand Electric Company Ltd
2010.12 - 2017.12
BSc (Hons) - Business & Computer Science
University of Westminster