Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Certification
Languages
Affiliations
Timeline
Hi, I’m

Omer Fadel

London
Omer Fadel

Summary

Highly skilled professional with extensive expertise in client relationship management, customer service, and strategic thinking. Demonstrates exceptional communication skills, both persuasive and emotional intelligence, ensuring effective negotiation and positive client interactions. Proficient in record keeping, computer literacy, and timekeeping, with a proven ability to meet deadlines. Certified in first aid and experienced in environmental waste removal and long-distance driving. Committed to maintaining a positive attitude and charisma while managing tasks efficiently. Holds a valid driving licence and aims to leverage skills for continued professional growth.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

5
years of professional experience
6013
years of post-secondary education
1
Certification

Work history

Uber & Addison Lee
London

Driver
12.2019 - 07.2021

Job overview

  • Picking up passengers, transporting clients between different places such as Airport's, Hotels, and etc.
  • Keeping my vehicle in good condition as well as driving safely
  • Good communication, time management and customer service skills
  • Showcased strong ability to handle high pressure situations calmly during peak hours.
  • Assisted passengers with managing and securing personal belongings.
  • Completed required paperwork certifying [Type] deliveries.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Provided reliable service as a result of meticulous attention to detail.
  • Drove van for timely delivery of parcels and mail following government standards.
  • Resolved logistical issues swiftly to ensure on-time deliveries.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Planned routes and schedules to achieve consistent service availability.
  • Covered weekend shifts to optimise service levels.
  • Communicated effectively with customers to confirm deliveries.

Sweet Tree HomeCare Services
, Surrey

LD & Brain Injuries Support Worker
07.2018 - 03.2020

Job overview

  • Company Overview: (Surrey)
  • Supporting service user to carry forward rehabilitation programmes for both cognitive and physical impairment
  • Supporting service user with executive skills such as budgeting, managing appointments and assisting with correspondence
  • Support with behaviour management such as help with emotional needs and anger management
  • Support with activities of personal care and daily living
  • Support services users to extend their lives by accessing social and employment opportunities
  • Liaise with families, friends, advocates, external agencies and the management team to provide a consistent approach that meets the individual needs of each service user
  • Preserve independence & dignity of Services User’s as much as possible
  • Report any changes/issues concerning the Service User or the care being provided
  • Maintain confidentiality and committing not to divulge information to third parties unless consent to share information has been given in writing and agreed with the Specialist Manager
  • Record notes on daily record sheets relating monitoring progress to each visit
  • (Surrey)
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Provided companionship during outings contributing to an active social life for clients.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Helped service users to gain ability to function independently in society.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Ran community programmes to limit further client intervention and follow-up care.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Identified key client needs to develop targeted support programmes.
  • Liaised with external and internal professionals to provide holistic support.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Generated Key Performance Indicator reporting to drive better performance.

BUPA Care Homes
, Surrey

Health Care Assistant
09.2017 - 03.2020

Job overview

  • Company Overview: (Surrey)
  • Worked as a care assistant in two separate Bupa care homes, Arbrook House which specialise in providing support and assistance to people living with dementia, Huntington’s disease and Parkinson’s, and Wingham Court which specialise in providing support and assistance to people living with Huntington’s disease, Parkinson’s and learning disability
  • Responsible to all aspect of care of people with brain injury/ damage in Wingham court
  • Responsible to all aspect of care of people with dementia in Arbrook house
  • Personal care and domestic work
  • Record keeping
  • Liaising with parents and families
  • Help home residents on daily activities
  • (Surrey)
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Explained treatments and hospital processes to patients.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Supported clinical staff to complete health assessments.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Assembled and dismantled equipment required by healthcare professionals.
  • Helped design and update treatment plans based on progress and health developments.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Updated families regularly on patient progress and treatment plan changes.
  • Delivered high-quality patient service by maintaining cleanliness in wards.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.

Alpenbest Care Ltd
London, Surrey

Home health care assistant
03.2016 - 09.2017

Job overview

  • Company Overview: (Surrey)
  • Getting to know the clients following the care plan to be able to provide a suitable care to their needs
  • Personal care, shopping and some domestic duties to ensure the environment is welcoming and comfortable for the clients
  • Medication administration
  • (Surrey)
  • Provided companionship through conversation or reading aloud to enhance emotional wellbeing.
  • Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
  • Positioned, lifted and transported patients with limited mobility.
  • Monitored patient vital signs, reported changes to healthcare professionals.

Education

YAT Education Training Center
Cairo, Egypt

YAT professional diploma from programming and development

University overview

Al Alsson Academy
Cairo, Nasr City

Bachelor Degree from Computer science & Business Administration system
/2001 - 01.2005

University overview

Ibn Khaldoun High School

Egyptian secondary school certificate from equivalent to GCSE
/1999 - 01.2001

University overview

Skills

Data management and documentation

  • Client Relationship Management
  • Computer literacy
  • Customer service orientation
  • Negotiation proficiency
  • First-aid certified
  • Customer service
  • Excellent communication skills
  • Timekeeping
  • Managing
  • Ability to meet deadlines
  • Charisma
  • Positive attitude
  • Strategic thinking
  • Persuasive communication
  • Emotional intelligence
  • Long distance driv
  • Self-motivation
  • Time efficiency
  • Comfortable with night shifts
  • Hazardous materials training
  • Multi-Language proficiency
  • Customer interaction and engagement
  • Multitasking
  • Basic first aid certification
  • Critical-thinking
  • Safety consciousness
  • Professionalism
  • Relationship-building
  • Stress management
  • Cargo handling knowledge
  • Knowledge of transport regulations
  • Customer engagement
  • Customer service excellence
  • Emergency First Aid

Accomplishments

Accomplishments
  • Best care assistant award in record keeping - Alpenbest Care Ltd
  • Positive feedbacks from clients and resident’s families in both Alpenbest and Bupa.
  • Extensive experience in customer service with excellent communication skills, timekeeping and managing beside the ability to meet deadlines.
  • Good charisma and positive attitude with customers.

Custom

Custom
Available on request

Certification

Scored the highest degree in the class of PMP® Certification from Egypt, Cairo

Summer 2023

Languages

Arabic
Native
English
Advanced

Affiliations

Affiliations
  • Walking, Swimming, Reading and enjoying variety of Music Genera's
  • I Love Watching football, Movies and Science Documentaries
  • Very Interested in the revolution of AI and digital transformation

Timeline

Driver
Uber & Addison Lee
12.2019 - 07.2021
LD & Brain Injuries Support Worker
Sweet Tree HomeCare Services
07.2018 - 03.2020
Health Care Assistant
BUPA Care Homes
09.2017 - 03.2020
Home health care assistant
Alpenbest Care Ltd
03.2016 - 09.2017
YAT Education Training Center
YAT professional diploma from programming and development
01.2006
Al Alsson Academy
Bachelor Degree from Computer science & Business Administration system
/2001 - 01.2005
Ibn Khaldoun High School
Egyptian secondary school certificate from equivalent to GCSE
/1999 - 01.2001
Omer Fadel