OMELBANIN ALALI
Liverpool
Summary
Motivated and detail-oriented professional with proven expertise in customer service and operational support, specializing in transaction monitoring for high-value payments. Skilled in identifying suspicious activities and potential fraud, contributing to effective anti-money laundering efforts. Demonstrates strong problem-solving abilities and excels in team collaboration, consistently delivering high-quality results under pressure. Multilingual proficiency in English and Arabic enhances communication capabilities across diverse environments.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service & Operations analyst.
NatWest Group
Manchester
2024.03 - 2025.08
- Proficient in managing large payments through comprehensive verification and transaction checks, detecting suspicious activities and facilitating fraud prevention efforts.
- Facilitate high-value FX transactions in live markets, consistently managing significant sums while demonstrating exceptional attention to detail and precision under pressure.
- Ensure smooth trade execution and proactive deal management by cultivating good connections with dealers, clients, and internal teams.
- Actively engage with customers to monitor and follow up on deals, ensuring prompt utilisation and reducing risk of unused transactions.
- Refine processes, implement automation, and uphold strong risk management practices for efficient and secure trading environment.
Account assistant
Sytner Group, Bentley, Bugatti, Rolls Royce, McLaren
Knutsford
2022.12 - 2024.03
- Efficiently manage purchase ledger for luxury automakers, ensuring accurate financial records and on-time supplier payments.
- Collaborate with senior stakeholders and cross-functional teams to streamline financial processes, increasing productivity and accuracy.
- Monitored account activity, detected discrepancies promptly.
- Filed tax returns accurately and on time for avoidance of penalties.
Sales assistant
AllSaints
Manchester
2016.09 - 2022.11
- Thrived in a high-end retail environment, mastering art of customer service for discerning clients with elevated expectations, contributed to achieving daily KPI's by 45%
- Elevated service standard by consistently presenting polished and professional image, demonstrating in-depth understanding of customer desires, and consistently exceeding expectations.
Education
Manchester Metropolitan University
2019.09 - 2023.06
Business Studies and Accounting
Bolton Sixth Form College
2017.09 - 2019.06
GCSE -
Essa Academy High School
2011.09 - 2016.07
LANGUAGES
English
Arabic
Timeline
Customer Service & Operations analyst.
NatWest Group
2024.03 - 2025.08
Account assistant
Sytner Group, Bentley, Bugatti, Rolls Royce, McLaren
2022.12 - 2024.03
Manchester Metropolitan University
2019.09 - 2023.06
Business Studies and Accounting
Bolton Sixth Form College
2017.09 - 2019.06
Sales assistant
AllSaints
2016.09 - 2022.11
GCSE -
Essa Academy High School
2011.09 - 2016.07