Omelbanin Alali
Liverpool
Summary
Motivated, adaptable, and detail-oriented professional with a strong track record in customer service and operational support. I excel in team collaboration and problem-solving, maintaining composure under pressure while consistently delivering high-quality results. As a multilingual individual fluent in both English and Arabic, I bring strong communication skills to any role.
Overview
9
9
years of professional experience
Work history
Customer Service & Operations analyst
NatWest Group
Manchester
03.2024 - Current
- Book high-value FX deals in live markets, often involving substantial sums, requiring sharp attention to detail and precision under pressure.
- Ensure smooth trade execution and proactive deal management by cultivating good connections with dealers, clients, and internal teams.
- Proactively engage with customers to track and follow up on their deals, ensuring timely utilisation and minimising the risk of unused transactions.
- Refine processes, implement automation, and uphold strong risk management practices for an efficient and secure trading environment.
Account assistant
Sytner Group,Bentley, Bugatti, Rolls Royce, McLare
Knutsford
12.2022 - 03.2024
- Efficiently manage purchase ledger for luxury automakers, ensuring accurate financial records and on-time supplier payments.
- Utilise extensive expertise to optimise Bentley Motors' financial operations, reducing procurement costs by 15% and implementing a more accurate tracking system.
- Collaborate with senior stakeholders and cross-functional teams to streamline financial processes, increasing productivity and accuracy.
Sales assistant
AllSaints
Manchester
09.2016 - 11.2022
- Thrived in a high-end retail environment, mastering the art of customer service for discerning clients with elevated expectations, contributed to achieving daily KPI's by 45%
- Elevated the service standard by consistently presenting a polished and professional image, demonstrating an in-depth understanding of customer desires, and consistently exceeding expectations.
Education
Manchester Metropolitan University
09/2019 - 06/2023
Bolton Sixth Form College
09/2017 - 06/2019
Essa Academy High School
09/2011 - 07/2016
Languages
English
Arabic
Timeline
Customer Service & Operations analyst
NatWest Group
03.2024 - Current
Account assistant
Sytner Group,Bentley, Bugatti, Rolls Royce, McLare
12.2022 - 03.2024
Sales assistant
AllSaints
09.2016 - 11.2022
Manchester Metropolitan University
09/2019 - 06/2023
Bolton Sixth Form College
09/2017 - 06/2019
Essa Academy High School
09/2011 - 07/2016
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