Omarnie Friendship
Bideford,Devon
Summary
Skilled professional with excellent time planning, attention to detail, and communication skills, both written and verbal, honed over my work and further educational studies. I am a people person who works effectively in a team setting and is also self-motivated and capable of working on my own to meet targets. Proficient in Microsoft Office, Excel and Sage, with a commitment to mastering new software and industry techniques. Several years' experience in high-pressure environments, consistently delivering exemplary service while driving revenue growth and expanding client base.
Overview
15
15
years of post-secondary education
6
6
years of professional experience
Work history
Team leader
JD Weatherspoons
Bideford, Devon
07.2021 - Current
- Key line of contact for the team on a day-to-day basis, driving productivity and upholding standards for quality and professionalism.
- Dealing with client grievances in a timely, fair, and professional manner, making sure people feel heard to represent the business more positively.
- Met and exceeded goals, including internal CQSMA scores, by closely adhering to established standard operating procedures.
- Helped build product knowledge by advising customers about certain products, promotions, and services the business offers with the intention of staying competitive.
Brand ambassador
Promotions company
Bideford, Devon
09.2020 - 05.2021
- Worked closely with charitable organisations, particularly Great Ormond Street Hospital.
- I championed brand image by engaging with potential customers on a personal level to secure future investment.
- Harnessed social media platforms for a broader reach of brand messages.
Education
GCSEs - Maths
Bideford College
09.2007 - 05.2012
GCSEs - English
Bideford college
09.2007 - 05.2012
Bachelor of Arts - Accounting and Finance
Bournemouth University
09.2015 - 09.2019
A-Levels - Business
Petroc
Devon 09.2013 - 09.2015
Skills
- Organisation - Delivered tasks ahead of or on schedule
- Communication - Confident communicator who actively listens and encourages others to get the best out of people
- Customer service - Cool, calm, and collected under pressure Antipates customers' needs and is a friendly face in helping customers get what they came for
- Cash handling - Reliable person for receiving, counting, and recording business transactions, ensuring due diligence and compliance
- Data analysis- Able to compile and extrapolate important data to form quantitative analysis to notice trends and adjust strategies
- Licence - Full UK driving licence
- Maths and English aptitude
Hobbies and interests
In my spare time, I read, play video games, and travel. I like to experience different cultures and meet new people. I enjoy helping my parents with our family's long tradition of breeding adorable Rottweilers.
Timeline
Team leader
JD Weatherspoons
07.2021 - Current
Brand ambassador
Promotions company
09.2020 - 05.2021
Bachelor of Arts - Accounting and Finance
Bournemouth University
09.2015 - 09.2019
A-Levels - Business
Petroc
09.2013 - 09.2015
GCSEs - Maths
Bideford College
09.2007 - 05.2012
GCSEs - English
Bideford college
09.2007 - 05.2012