Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
CustomerServiceRepresentative
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london

Summary

semi-Experienced Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Well-versed in developing custom WordPress themes and plugins. Excels in HTML, CSS, and PHP development.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Enthusiastic gamer 15+years. 6+years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.

Hard-working individual with solid foundation in computer science and database design. Possesses thorough understanding of database management systems and SQL with knowledge of designing and implementing databases. Eager to apply skills and knowledge to real-world projects and make positive contributions to company's development team. Security-focused and organised with approach focused on personalisation and optimisation with Good knowledge Of SQL models and systems. Solid foundation Skills With MySQL Servers.






Overview

3
3
years of post-secondary education

Work history

Student Finance Officer

SLC
london, london
  • Safeguarded student data with stringent adherence to privacy and data security protocols.
  • Assisted with policy evaluation to uncover improvement opportunities.
  • Delivered workshops and seminars on student aid processes and financial health.
  • Monitored student application progress and followed up with students to obtain missing data.
  • Provided advice and guidance on student funding matters and available resources.
  • Advised students regarding student loan requirements, options and repayment plans.
  • Contacted individual students to collect and verify required information.

Stockroom Supervisor

adidas
london, london
  • Tracked stock availability levels to drive sales and team performance.
  • Investigated missing items, discrepancies and losses.
  • Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
  • Trained warehouse staff to maintain stock inventory.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Completed stock counts each day, ensuring complete accuracy.

Sales Representative

Game
london, london
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responded to telephone and in-person requests for information.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Collected and processed payments.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Accepted card, cash and cheque payments in POS register system.
  • Requested and checked customer IDs at checkout for age-restricted products.

Electronic Technician

Yahoo one
london, london
  • Identified component needs and liaised with purchasing department to procure items.
  • Maintained systems and records to keep achieving service standards.
  • Completed assembly, test and repair functions to necessary quality standards.
  • Tracked and resolved component-level faults.
  • Sourced and fabricated replacement parts for electronic systems.
  • Undertook analytical fault-finding to determine root cause and take corrective action.
  • Used industry-standard testing equipment.
  • Developed technical knowledge to support new business and adopt new integrations.
  • Tested, calibrated and repaired electronic products and modules to retain functionality and accuracy.

Bartender Waiter

Chiquito
london, london
  • Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
  • Provided outstanding customer experience, pairing beverages to match menu selections and budgetary concerns.
  • Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
  • Successfully balanced cash registers, handle cash, credit and debit card transactions with accuracy.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

Sales Assistant

Vue Cinemas
london, london
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Received and processed product returns.

Web Developer

Suck Uk
London
  • Created custom webpages by harnessing HTML, CSS ,skills and shopify tools and templates
  • Managed databases with strong SQL skills.
  • Optimised HTML email templates to improve click-through and conversion rates.
  • Designed web pages to enhance branding and navigation.
  • Assisted in formulating expenditure reports to submit to manager.
  • Daily Monitoring
  • Added and removed products efficiently daily
  • Created Mobile friendly interface
  • Designed animated frontcover page Display. Displaying latest products and offers


Education

Foundation Degree in Science - Computer Science

University of Greenwich
London
09.2013 - 04.2016

Skills

  • HTML email template design
  • Oracle
  • CSS
  • Customer service
  • Web-based software engineering
  • ASPnet
  • C, C
  • PHP
  • NOSQL
  • SQL
  • Net
  • Programming and design skills
  • HTML coding
  • WordPress
  • Programming
  • Software Best Practices
  • Data Entry
  • Time management

Languages

English
Fluent
Arabic
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Foundation Degree in Science - Computer Science

University of Greenwich
09.2013 - 04.2016

Student Finance Officer

SLC

Stockroom Supervisor

adidas

Sales Representative

Game

Electronic Technician

Yahoo one

Bartender Waiter

Chiquito

Sales Assistant

Vue Cinemas

Web Developer

Suck Uk
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