Omar Momand

I was hired as a Medical Receptionist in a dynamic medical call centre that manages multiple contracts with various surgeries. My role involves providing administrative and patient support services, ensuring efficient communication between patients, healthcare professionals, and departments. I am responsible for delivering exceptional customer service while maintaining strict GDPR compliance and confidentiality in a secure working environment.

Key Responsibilities and Achievements:

• Patient Communication: Managed inbound and outbound calls, addressing patient inquiries, scheduling appointments, and providing information about medical services.
• Administrative Duties: Performed clerical tasks, including filing, data entry, and maintaining accurate patient records.
• Referral Management: Processed and filed patient referrals, ensuring they were accurately typed, documented, and forwarded to the appropriate departments.
• Appointment Scheduling:Coordinated and booked patient appointments, ensuring optimal use of healthcare providers time and resources.
• Problem Resolution: Documented patients concerns or medical issues, typed detailed notes, and ensured they were directed to the correct department for follow-up.
• GDPR Compliance: Maintained strict duty to data protection ensuring confidentiality

During my time at AllDayPa, I have worked with three surgeries across UK, including:

•Tokard Hill Medical Centre, NG15 6DY

•The Hill Surgery, TN35 5NH

•Linthorpe Surgery, TS5 6HA

AllDayPa has multiple contracts with surgeries. The number of surgeries I myself can work for can increase based on employee capabilities. My commitment to high standards have contributed to my growth with in this company.

Hired to support outpatient, inpatient, daycase and emergency activity by the timely preparation of health records and the provision of patient/customer focused reception service. As well as liaising with service users to organise appointments in line with the Patient Access Policy and standard operating procedures which I have completed courses for, as well as more.

Key Responsibilities and Achievements:

• Communications - communicated with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone

• Analytical and Judgemental Skills - I took action in line with escalation procedures and ensure forms are completed correctly during a clinic session liaising with staff to achieve this in a timely manner

• Planning and organising - ensured that systems are fully updated with the attendance and outcome status for all patients in line with the patient access policy standards and organised workload prioritising urgent matters.

•Responsibility for Policy and Service Development and Implementation - worked within all Trust Policies appropriate to the role and supported the provision of data or health records for audit purposes

• Responsibilities for Human Resource and Leadership- Demonstrated and explained procedures and practices to new staff in line with policies and standard operating procedures and participated in rotational requirements to support service needs putting patient services before personal preferences.