Omar Mohamad
Monrovia,Montserrado
Summary
Results-oriented Branch Manager specialising in planning and managing total operations. Analytical and detail-orientated with over 7 years of experience. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work history
Branch Sales Manager
Stop & Shop
Monrovia
01.2021 - Current
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Documented and interpreted complicated financial information for clients.
- Maintained detailed records of branch office activities.
- Organised regular coaching and training exercises with staff to build motivation.
- Handled budget preparation and allocated funds to different departments based on needs.
- Performed monthly and quarterly employee performance appraisals.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Evaluated local market conditions and sought new opportunities for sales.
Assistant Branch Manager
Monoprix Supermarket
Monrovia
12.2016 - 12.2020
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Capitalised on industry and marketplace trends to enhance sales solutions and approaches.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Improved operations by implementing training and development sessions into employee schedules.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Evaluated local market conditions and sought new opportunities for sales.
- Prepared financial statements and analysis for branch.
Skills
- Reporting and documentation
- Financial analysis
- Customer service
- Strategic business plans
- People-oriented
- Multi-tasking ability
- Cash handling expertise
- Friendly and polite
- Goal-orientated
- Sales & Marketing budget management
Languages
English
Advanced
Arabic
Native
Timeline
Branch Sales Manager
Stop & Shop
01.2021 - Current
Assistant Branch Manager
Monoprix Supermarket
12.2016 - 12.2020
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