Omar Hanafi
Ras Al Khaimah,United Arab Emirates
Summary
Accomplished Hotel Commercial Manager with 15 years of industry experience, including a strong operations background, poised to step into a General Manager role. Proven expertise in driving revenue growth, optimizing commercial strategies, and enhancing guest satisfaction while maintaining operational excellence. Adept at leading cross-functional teams, managing P&L, and implementing strategies that boost profitability and market positioning.
Overview
14
14
years of professional experience
Work history
Commercial Manager
Hilton Garden Inn Ras Al Khaimah
Ras Al Khaimah, UAE
2024.01 - Current
- Work in conjunction with the General Manager to actively manage key commercial strategies
- Development of hotel budgets and other short and long term hotel strategic goals.
- Provide effective leadership to the hotel management team and team member to ensure targets are met and exceeded
- Streamlined operational efficiencies by establishing and implementing effective programs.
- Regularly monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Conducted comprehensive market research for informed decision-making.
Operations Manager
Hilton Garden Inn Ras Al Khaimah
Ras Al Khaimah, UAE
2023.08 - 2023.12
Operations Manager
DoubleTree by Hilton
Dubai, UAE
2021.12 - 2023.08
In-charge of the conversion from a managed to a franchised property
Operations Manager
Hilton Garden Inn
Dubai, UAE
2021.08 - 2021.12
In-charge of the conversion from Hilton Garden Inn to DoubleTree
Operations Manager
Hampton By Hilton
Dubai, UAE
2019.05 - 2021.07
Pre-opening team
Rooms Division Manager
Hilton Garden Inn
Ras Al Khaimah, UAE
2018.11 - 2019.04
Front Office Manager
Hilton Garden Inn
Ras Al Khaimah, UAE
2018.02 - 2018.11
Pre-opening team
Assistant Front Office Manager
Hilton Hotels
Ras Al Khaimah, UAE
2016.11 - 2018.02
In-charge of the Villa renovation
Duty Manager
Hilton Hotels
Ras Al Khaimah, UAE
2015.12 - 2016.11
Night Manager
Waldorf Astoria
Ras Al Khaimah, UAE
2013.07 - 2015.11
Pre-opening team
Front Office Supervisor
Hilton Dubai Jumeirah Beach
Dubai, UAE
2012.12 - 2013.06
Receptionist
Hilton Dubai Jumeirah Beach
Dubai, UAE
2011.11 - 2012.11
Education
Bachelor of Business Administration - Marketing
Misr International University
Cairo06.2010
Skills
- Refurbishment experience in Hilton Ras Al Khaimah Resort & Spa
- Pre-Opening experience in Hampton by Hilton Dubai Al Barsha, Hilton Garden Inn RAK & Waldorf Astoria RAK
- Conversion experience in DoubleTree by Hilton Dubai Al Jadaf
- Transition from managed property to franchise in DoubleTree by Hilton Dubai Al Jadaf
Accomplishments
- 2023 vs 2022 YoY Topline Growth by 29% & GOP Growth by 163%
- 2024 vs 2023 YoY Topline Growth by 31& & GOP Growth by 67%
- 2025 vs 2024 Topline Growth by 11%
- 2024 Middle East Best Commercial Performance Nominee
Trainings
- Hilton - Shine GM Focus Service
- Hilton - Commercial Aspire
- Hilton - Elevate 1
- Hilton - Leaders in Luxury
Languages
English
Native
Arabic
Native
Timeline
Commercial Manager
Hilton Garden Inn Ras Al Khaimah
2024.01 - Current
Operations Manager
Hilton Garden Inn Ras Al Khaimah
2023.08 - 2023.12
Operations Manager
DoubleTree by Hilton
2021.12 - 2023.08
Operations Manager
Hilton Garden Inn
2021.08 - 2021.12
Operations Manager
Hampton By Hilton
2019.05 - 2021.07
Rooms Division Manager
Hilton Garden Inn
2018.11 - 2019.04
Front Office Manager
Hilton Garden Inn
2018.02 - 2018.11
Assistant Front Office Manager
Hilton Hotels
2016.11 - 2018.02
Duty Manager
Hilton Hotels
2015.12 - 2016.11
Night Manager
Waldorf Astoria
2013.07 - 2015.11
Front Office Supervisor
Hilton Dubai Jumeirah Beach
2012.12 - 2013.06
Receptionist
Hilton Dubai Jumeirah Beach
2011.11 - 2012.11
Bachelor of Business Administration - Marketing
Misr International University