Omar Gul
London
Summary
Business Management BSc (Hons) student with experience in hospitality, guest services, and event operations. Promoted at Puttshack to Guest Services Host, with proven customer service skills and experience contributing to 100+ positive guest reviews weekly. Vice President of the Pakistani Society and former President of the UNICEF Society, with strong leadership, communication, and organisational skills.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
Work history
Guest service officer
Puttshack
London, City of London
2023.08 - 2026.02
- Promoted from Receptionist to Guest Services Host after 4 months in recognition of strong performance and customer service.
- Consistently delivered outstanding customer service, generating approximately 100 positive guest reviews per week and contributing to high customer satisfaction ratings.
- Persisted in offering high-quality customer service even during peak times-upheld reputation as a dedicated professional.
- Cross-trained across multiple departments and regularly assisted teams throughout the venue, demonstrating flexibility and helping maintain efficient daily operations.
- Rehired on multiple occasions following periods of university study, demonstrating strong performance and reliability.
Technician (Seasonal)
Puttshack
London, London
- Executed preventative maintenance on key machines, reduced downtime significantly.
- Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
- Prepared detailed reports post inspection, facilitated informed decision making.
- Promoted sustainability through efficient use of resources in daily tasks.
Education
Bachelor of Science - Business Management
Lancaster University
Lancaster 2024.10 -
A-Levels - Physics, Chemistry, Economics
Berkhamsted College
Hertfordshire 2022.09 - 2024.07
Accomplishments
- Progressed from Events Officer to Vice President, demonstrating leadership and commitment within the society.
- Support the planning and delivery of cultural and social events, coordinating with committee members to improve student engagement.
- Assist with organising events, managing logistics, and supporting society operations.
- Organised and supported student events, managing planning, communication, and coordination to ensure successful delivery.
- Worked collaboratively with committee members to create engaging experiences for society members.
- Led society activities and coordinated initiatives to increase awareness and student participation.
- Managed committee collaboration, delegated responsibilities, and supported the delivery of campaigns and events.
- Developed leadership, organisation, and communication skills through managing a student-led team.
Pakistani Society — Vice President | University | 2025–Present
Pakistani Society — Events Officer | University | 2024–2025
UNICEF Society — President | University | 2025–2026
Affiliations
- Combat Sports | Chess | Basketball
References
References available upon request.
Timeline
Bachelor of Science - Business Management
Lancaster University
2024.10 -
Guest service officer
Puttshack
2023.08 - 2026.02
A-Levels - Physics, Chemistry, Economics
Berkhamsted College
2022.09 - 2024.07
Technician (Seasonal)
Puttshack