Omar Dion Robinson
Fulham,Hammersmith and Fulham
Summary
A highly enthusiastic and motivated individual with a proven track record of success in leading teams across diverse management roles, currently in retail leadership. Passionate & disciplined in working to deliver company goals & expectations, whilst celebrating & inspiring team achievements. Ability to adapt in a fast-paced environment with the confidence to dwell on my initiative as well as being a proactive team member. Proficient in Microsoft Office Suite, including Excel and PowerPoint, with a strategic approach to achieving objectives. I am seeking new opportunities to continue my professional growth and apply my skills in leadership within a forward-thinking organisation.
Overview
8
8
years of professional experience
Work history
Trading Manager
B&Q New Malden
New Malden
07.2024 - 08.2025
- Managing within a high-profile store, with £34m turnover. Leading day to day retail operations within a department taking £6m per year.
- Maintained up-to-date knowledge of market trends to inform strategic decision making.
- Analyse complex financial data for accurate forecasting and planning.
- Oversaw training programmes, enhancing team capabilities in trading practices.
- Design effective sales strategies, leading to increased profits.
- Communicate and engage effectively with customers, role-modelling a great customer experience.
Showrooms Manager
B&Q Acton
Acton
06.2022 - 07.2024
- Recruit & Induct installers to meet installations sales demand.
- Coach & train the team to actively promote company services such as finance, trade and installations to fulfil customer projects and needs.
- Empower team to deliver excellence leveraging key growth areas to maximise sales
- Oversaw maintenance and cleaning tasks regularly to maintain a presentable showroom at all times.
- Resolved customer complaints in a timely manner, improving overall customer experience.
Team Leader
B&Q Acton
Acton
05.2021 - 06.2022
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Improved customer satisfaction through close collaboration with the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Customer Advisor
B&Q Chiswick
Chiswick
11.2017 - 05.2021
- Understand customer needs and provide appropriate solutions.
- Ensure product/project availability is maximised at all times
- Actively approach your customers, engaging with them naturally.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
Education
Bachelor of Science - Physiotherapy
Sheffield Hallam University
Sheffield 09/2019 - 03/2021
BTEC National Level 3 Qualification - Sport & Exercise Science Extended Level 3
Kingston College
London 09/2016 - 05/2019
GCSE's -
Phoenix High School
London 09/2011 - 06/2016
Skills
- Communication - Negotiating, Presenting, Team work
- Organisational - Planning ahead, forecasting objectives
- Networking - Confident, well - mannered, building new connections
- Computer & Technology - Skilled in Microsoft, Excel & Powerpoint
- Competitive, Confident, Team player, Helpful, Good listener, Thorough, Goal driven, Disciplined, Organised,
- Reliable, Punctual, Patient, Enthusiastic, Resilient, Hard working, Independent, Articulate
Affiliations
- Enjoy travelling/ exploring different parts of the world & cultures
- Well-being & Fitness - Currently training for Manchester Marathon 2026
- Modern Fashion
- Spending quality time with loved ones
Accomplishments
Achieved Certification from Jenny Garrett OBE, completing Inclusion & Diversity Leadership Course (2024)
Represented High school for Football & Athletics (2016)
References
References available upon request.
Timeline
Trading Manager
B&Q New Malden
07.2024 - 08.2025
Showrooms Manager
B&Q Acton
06.2022 - 07.2024
Team Leader
B&Q Acton
05.2021 - 06.2022
Customer Advisor
B&Q Chiswick
11.2017 - 05.2021
Bachelor of Science - Physiotherapy
Sheffield Hallam University
09/2019 - 03/2021
BTEC National Level 3 Qualification - Sport & Exercise Science Extended Level 3
Kingston College
09/2016 - 05/2019
GCSE's -
Phoenix High School
09/2011 - 06/2016
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