Omar Benjama
AV Operations Manager
London
Summary
Experienced Audio-Visual Operations Manager with 16+ years in the financial sector. Skilled in customer service management from luxury hotel positions and adept at managing audiovisual services for high-profile asset management sites. Strong interpersonal and leadership abilities foster lasting stakeholder relationships. Extensive expertise in AV, IT, broadcasting, and operations management make me a trusted and respected industry professional.
Overview
25
25
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications
Work History
AV Operations Manager
EBRD - proAV Limited
10.2022 - Current
- Lead a team providing onsite AV and IT services, ensuring smooth operations across the site
- Direct leadership of technicians and engineers
- Service ownership, including deliverables and improvement of existing SLAs
- Weekly and monthly reporting on service metrics, client engagement, and account activity
- End-user training and phased migration support, ensuring user proficiency in new AV systems
- Incident and escalation management, driving service excellence and prompt issue resolution
AV Operations Manager
SMBC - proAV Limited
03.2022 - 10.2022
- Managed AV and IT services across client sites, ensuring high standards for events and meetings
- Led a team of eight onsite technicians, overseeing scheduling, event management, and client satisfaction
- Developed service improvement strategies, collaborating with internal teams to optimize operations
- Managed client relationships, budget oversight, and equipment procurement
Audio Visual Client Support Manager
UBS AG - Kinly
04.2020 - 03.2022
- Led a team to deliver AV and IT support, including managing high-profile broadcast events for clients like Sky News and CNBC
- Subject matter expert for Zoom, Webex, and Teams across the bank’s AV infrastructure
- Managed live broadcasts from the trade floor huddle meetings
- Provided white-glove services and troubleshooting for AV equipment, including maintenance
Audio Visual Senior Technician
UBS AG
02.2017 - 04.2020
- Provided white-glove AV services, including video conferencing setup, troubleshooting, and technical support for clients
- Developed long-standing relationships with clients and coordinated project installations, including setting up WebEx rooms and integrating AV systems
Audio Visual Technician
AVMI
01.2008 - 08.2016
- Coordinated projects and installations for various AV systems
- Provided extensive support for WebEx room setups, network installations, and technical support for clients
Audio Visual Technician
Electrosonic
02.2008 - 04.2008
- Set up and initiated video conferences, assisted with projector setups, and handled ad hoc AV jobs
Executive Services Supervisor
Baxter & Platts - CitiBank
12.2007 - 02.2008
- Managed a team of 8, overseeing services for CitiBank executives, including chauffeur management and coordinating daily meetings
Senior Team Lead
Radisson Edwardian
07.2005 - 02.2006
- Managed a team of 15 across reception, concierge, and catering services
- Provided training for staff and handled hotel complaints as Duty Manager
Head Concierge
Radisson Edwardian
01.2003 - 07.2005
- Managed a concierge team, providing seamless service for high-profile guests and overseeing client partnerships with theater companies, restaurants, and more
Banqueting Manager
Radisson Edwardian
07.2002 - 01.2003
- Managed a team of 4, ensuring all events and functions were delivered to client specifications
Food Service Supervisor
Radisson Edwardian
07.1999 - 01.2002
- Managed a team of 4, overseeing event services and recruitment, training, and development of staff
Education
MBA with Distinction -
University of East London
Diploma in Vocational Education - undefined
Ernest Bevin College
Skills
AV Systems Management
Certification
Dante Level 3 (Audinate), 02/01/23, 02/01/26
Timeline
AV Operations Manager
EBRD - proAV Limited
10.2022 - Current
AV Operations Manager
SMBC - proAV Limited
03.2022 - 10.2022
Audio Visual Client Support Manager
UBS AG - Kinly
04.2020 - 03.2022
Audio Visual Senior Technician
UBS AG
02.2017 - 04.2020
Audio Visual Technician
Electrosonic
02.2008 - 04.2008
Audio Visual Technician
AVMI
01.2008 - 08.2016
Executive Services Supervisor
Baxter & Platts - CitiBank
12.2007 - 02.2008
Senior Team Lead
Radisson Edwardian
07.2005 - 02.2006
Head Concierge
Radisson Edwardian
01.2003 - 07.2005
Banqueting Manager
Radisson Edwardian
07.2002 - 01.2003
Food Service Supervisor
Radisson Edwardian
07.1999 - 01.2002
Diploma in Vocational Education - undefined
Ernest Bevin College
MBA with Distinction -
University of East London
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