Omar Benjama
AV Operations Manager
London
Summary
Experienced Audio-Visual Operations Manager with 16+ years in the financial sector. Skilled in customer service management from luxury hotel positions and adept at managing audiovisual services for high-profile asset management sites. Strong interpersonal and leadership abilities foster lasting stakeholder relationships. Extensive expertise in AV, IT, broadcasting, and operations management make me a trusted and respected industry professional.
Overview
25
25
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications
Work History
AV Operations Manager
EBRD - proAV Limited
10.2022 - Current
- Lead a team providing onsite AV and IT services, ensuring smooth operations across the site
- Direct leadership of technicians and engineers
- Service ownership, including deliverables and improvement of existing SLAs
- Weekly and monthly reporting on service metrics, client engagement, and account activity
- End-user training and phased migration support, ensuring user proficiency in new AV systems
- Incident and escalation management, driving service excellence and prompt issue resolution
AV Operations Manager
SMBC - proAV Limited
03.2022 - 10.2022
- Managed AV and IT services across client sites, ensuring high standards for events and meetings
- Led a team of eight onsite technicians, overseeing scheduling, event management, and client satisfaction
- Developed service improvement strategies, collaborating with internal teams to optimize operations
- Managed client relationships, budget oversight, and equipment procurement
Audio Visual Client Support Manager
UBS AG - Kinly
04.2020 - 03.2022
- Led a team to deliver AV and IT support, including managing high-profile broadcast events for clients like Sky News and CNBC
- Subject matter expert for Zoom, Webex, and Teams across the bank’s AV infrastructure
- Managed live broadcasts from the trade floor huddle meetings
- Provided white-glove services and troubleshooting for AV equipment, including maintenance
Audio Visual Senior Technician
UBS AG
02.2017 - 04.2020
- Provided white-glove AV services, including video conferencing setup, troubleshooting, and technical support for clients
- Developed long-standing relationships with clients and coordinated project installations, including setting up WebEx rooms and integrating AV systems
Audio Visual Technician
AVMI
01.2008 - 08.2016
- Coordinated projects and installations for various AV systems
- Provided extensive support for WebEx room setups, network installations, and technical support for clients
Audio Visual Technician
Electrosonic
02.2008 - 04.2008
- Set up and initiated video conferences, assisted with projector setups, and handled ad hoc AV jobs
Executive Services Supervisor
Baxter & Platts - CitiBank
12.2007 - 02.2008
- Managed a team of 8, overseeing services for CitiBank executives, including chauffeur management and coordinating daily meetings
Senior Team Lead
Radisson Edwardian
07.2005 - 02.2006
- Managed a team of 15 across reception, concierge, and catering services
- Provided training for staff and handled hotel complaints as Duty Manager
Head Concierge
Radisson Edwardian
01.2003 - 07.2005
- Managed a concierge team, providing seamless service for high-profile guests and overseeing client partnerships with theater companies, restaurants, and more
Banqueting Manager
Radisson Edwardian
07.2002 - 01.2003
- Managed a team of 4, ensuring all events and functions were delivered to client specifications
Food Service Supervisor
Radisson Edwardian
07.1999 - 01.2002
- Managed a team of 4, overseeing event services and recruitment, training, and development of staff
Education
MBA with Distinction -
University of East London
Diploma in Vocational Education - undefined
Ernest Bevin College
Skills
AV Systems Management
Customer Service Excellence
Video Conferencing (Zoom, Webex, Teams)
Live Broadcasting and Studio Operations
Incident and Escalation Management
Leadership and Team Development
Operations and Service Improvement
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Process Improvement
Staff Management
Organisational Management
Certification
Dante Level 3 (Audinate), 02/01/23, 02/01/26
Timeline
AV Operations Manager
EBRD - proAV Limited
10.2022 - Current
AV Operations Manager
SMBC - proAV Limited
03.2022 - 10.2022
Audio Visual Client Support Manager
UBS AG - Kinly
04.2020 - 03.2022
Audio Visual Senior Technician
UBS AG
02.2017 - 04.2020
Audio Visual Technician
Electrosonic
02.2008 - 04.2008
Audio Visual Technician
AVMI
01.2008 - 08.2016
Executive Services Supervisor
Baxter & Platts - CitiBank
12.2007 - 02.2008
Senior Team Lead
Radisson Edwardian
07.2005 - 02.2006
Head Concierge
Radisson Edwardian
01.2003 - 07.2005
Banqueting Manager
Radisson Edwardian
07.2002 - 01.2003
Food Service Supervisor
Radisson Edwardian
07.1999 - 01.2002
Diploma in Vocational Education - undefined
Ernest Bevin College
MBA with Distinction -
University of East London