Open To Work
Omar Antonio Espejo Hernandez
London
Summary
Results-driven operations and retail professional with more than 10 years of experience across management, customer service, sales performance and logistics operations. Proven ability to lead teams, optimise operational performance and deliver outstanding customer experience. Strong background in KPI performance management, stock control, commercial sales strategies and supply chain operations across retail and hospitality environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Holland & Barrett
London, UK
09.2025 - Current
- Support store leadership in daily operations and commercial performance.
- Drive KPIs including sales growth, reaching customer satisfaction up tp 90% in the first quarter (OSAT) and loyalty engagement.
- Lead team members during shifts ensuring operational standards and customer service excellence.
- Manage stock control, gap scans and inventory accuracy to keep control shrink (wastage).
- Support staff development, training and performance improvement.
- Led daily operations to enhance customer satisfaction and store performance.
- Trained and mentored team members on product knowledge and sales techniques.
General Manager
Philippe Conticini
London, UK
01.2022 - 09.2025
- Lead operations of a luxury patisserie delivering premium customer experience.
- Manage team performance, schedules and staff training.
- Drive revenue through strong product knowledge and upselling techniques.
- Control stock management, supplier coordination and cost efficiency.
- Ensure compliance with food safety and operational standards.
- Optimise operational workflows to enhance team efficiency and product delivery timelines.
- Increase customer portfolio and long term loyalty increasing or even reach the same profit margin as stablish store in the first year of operation almost of 5%.
Food & Beverage Supervisor
LSQ Rooftop - Indigo Hotel
London
01.2018 - 01.2022
- Covering corporative events for more than 200 guests sometimes at the same time in different outlets.
- Supervised restaurant operations maintaining high service standards.
- Managed team coordination during busy service periods.
- Controlled inventory levels and supplier coordination.
- Supported sales initiatives to increase revenue.
Warehouse Manager
Radio Movil Dipsa (Telcel)
Mexico City, Mexico
01.2013 - 01.2017
- Managed warehouse operations including stock control and logistics coordination.
- Led inventory planning and procurement processes.
- Supervised operational teams ensuring process efficiency.
- Improved supply chain workflow through operational analysis.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution and recovering trough that at least more than 60% unresolved warranty claims from suppliers (Apple, Sony, Samsung)
Education
Master of Science - International Business Management
London Metropolitan University
London, ENG07-2025
Bachelor of Science - Systems Administration
Universidad Veracruzana
MexicoSkills
Operations Management
Customer Service Excellence
Sales & KPI Performance
Team Leadership
Inventory & Stock Control
Logistics & Supply Chain
Business Development
Stakeholder Communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
£45000/yr - £200000/yrTimeline
Assistant Manager
Holland & Barrett
09.2025 - Current
General Manager
Philippe Conticini
01.2022 - 09.2025
Food & Beverage Supervisor
LSQ Rooftop - Indigo Hotel
01.2018 - 01.2022
Warehouse Manager
Radio Movil Dipsa (Telcel)
01.2013 - 01.2017
Master of Science - International Business Management
London Metropolitan University
Bachelor of Science - Systems Administration
Universidad Veracruzana