Versatile professional with expertise in customer service and technical support. Proficient in POS systems, software and hardware troubleshooting, and Wi-Fi management. Experienced in diverse industries including IT, hospitality, and retail, with a strong ability to solve problems under pressure. Committed to delivering effective solutions and enhancing team collaboration.
Hi, I’m
OMAR ALMENOAR
london,England
Summary
Overview
9
years of professional experience
1
Certification
Work history
Daydream Island ResortWhitsundays
Hybrid IT Technician
04.2025 - 09.2025
Job overview
- Solely managed island's IT department, supporting staff and guest-facing systems.
- Delivered rapid troubleshooting across all departments, ensuring operational continuity.
- Maintained and repaired POS systems, Wi-Fi access points, and printers to enhance service reliability.
- Coordinated with external vendors to minimise downtime during critical operations.
- Upgraded hardware infrastructure, resulting in improved system performance.
- Facilitated training sessions on new technologies, enhancing user competency.
- Conducted diagnostic tests to swiftly identify and resolve network issues.
- Installed operating systems and applications, maintaining high reliability standards.
Colfes Independent SchoolLondon
IT Support Technician
08.2021 - 06.2023
Job overview
- Provided daily technical support to 500+ students, teachers, and staff, resolving hardware, software, network, and account issues quickly and professionally.
- Led the full lifecycle of the 1:1 device program, managing distribution, repairs, updates, asset tracking, and user training.
- Installed and configured hardware including desktops, laptops, printers, interactive whiteboards, and classroom AV equipment.
- Supported Microsoft 365, Google Workspace, and education systems, improving staff confidence and reducing classroom downtime.
- Delivered one-to-one and group training sessions, creating simple guides to help non-technical users adopt new tools.
- Performed system updates, backups, and security checks to protect school data and prevent cybersecurity risks.
- Provided AV and technical support during large school events, assemblies, and presentations to ensure seamless operation.
- Recognised for patience, professionalism, and high-quality customer service when dealing with diverse user needs.
The Hurlingham ClubLondon
Lifeguard
06.2019 - 08.2021
Job overview
- Ensured safety of members, carried out emergency responses, and maintained high facility standards.
- Delivered excellent customer service in a premium private environment.
- Conducted safety checks, monitored pool activity, and upheld club policies.
Wrecking Ball Café & Record ShopLondon
Barista & Retail Assistant
01.2018 - 01.2019
Job overview
- Served high-quality coffee and created a welcoming customer experience.
- Recommended records and assisted with product selection.
- Maintained a clean, organised shop and handled transactions.
FormPeckham, London
Retail Assistant
01.2017 - 01.2018
Job overview
- Assisted customers with purchases and product advice.
- Managed stock levels, restocked inventory, and maintained store presentation.
- Provided friendly, reliable customer service and supported day-to-day operations.
Education
The London Oratory Schoollondon
GCSEs from Maths (4), English (5), Triple Science (4), Computer Science (5)
01.2014 - 1 2019
University overview
Skills
- Strong Work Ethic – Reliable, punctual, dedicated
- Customer Service – Confident communicator, guest-focused
- Adaptability – Comfortable across IT, hospitality, retail & labour
- Technical Skills – POS systems, devices, Wi-Fi, software & hardware
- Teamwork – Sociable, positive, and easy to work with
- Problem Solving – Calm under pressure, quick to assess & fix issues
- Safety & First Aid – Emergency-trained through lifeguarding background
Certification
- CompTIA ITF+
- Google Digital Marketing Courses
- Google Web Design Basics
- PADI Open Water Diver
- Duke of Edinburgh Award (Bronze)
REFERENCES
REFERENCES
Available upon request.PERSONAL INTERESTS
PERSONAL INTERESTS
Hiking, exploring, outdoor activities, Diving and adventure travel, Meeting new people and socialising, Technology, problem solving, learning new skillsAVAILABILITY
AVAILABILITY
- Immediate Start
- Open to hospitality, customer service, labour, tourism, retail, or event roles
- Flexible with evenings, weekends, and public holidays
Affiliations
Affiliations
- traveling
- I have spent the past 2 years traveling southeast Asia and Australia
Timeline
Hybrid IT Technician
Daydream Island Resort
04.2025 - 09.2025
IT Support Technician
Colfes Independent School
08.2021 - 06.2023
Lifeguard
The Hurlingham Club
06.2019 - 08.2021
Barista & Retail Assistant
Wrecking Ball Café & Record Shop
01.2018 - 01.2019
Retail Assistant
Form
01.2017 - 01.2018
The London Oratory School
GCSEs from Maths (4), English (5), Triple Science (4), Computer Science (5)
01.2014 - 1 2019