Omar Adnan Hussain

• Optimised infrastructure costs by implementing Terraform IAC tooling within AWS environments.
• Automated routine tasks through Ansible, enhancing operational efficiency.
• Implemented Kubernetes orchestration to boost system scalability.
• Managed Linux-based servers, ensuring consistent and reliable performance.
• Integrated APIs seamlessly into existing software ecosystems.
• Deployed Docker containers to streamline development workflows.
• Leveraged industry-leading tools to develop and implement robust CI/CD pipelines.
• Azure Kubernetes managing containerized applications across cluster of nodes
• Integrated version control systems like Git into development workflow, enhancing code management practices.
• Using SQL to organise and store data in the company's databases

Primary IT contact for 47 branch offices and the UK & Ireland's head office. Leading investigations into system & network faults ranging from priority 3 end user incidents to major p1's such as site wide outages.

• Windows server administration, deploying print servers, setting up lookup zones and updating records on the DNS server, managing IP address pool and DHCP scopes on the DHCP server, Active Directory and domain controller administration both cloud and on prem.
• Dealing with security related issues, such as responding to security alerts flagged by Defender and Sentinel One, monitoring web traffic via Censornet USS Agent and Email security with flagged messages, phishing attempts and quarantined mail using Mimecast and Darktrace.
• Maintaining device security using Heimdall's patch management capabilities
• Led initiatives to reduce IT costs of the business, including enabling a new procurement process with Softcat, as well as facilitating compatible computers for the refresh project.
• Maintain file servers and network storage device such as SAN and NAS, configuring RAID.
• Using virtualisation technology to deploy and configure VM's using VMware ESXi and Hyper-V and managing system backups with Veeam

• Monitoring network devices and servers using various RMM tools such as ManageEngine NetFlow Analyzer, LogicMonitor, HP ILO and DELL IDRAC
• Configuring various network devices such as subnetting, creating VLANS and configuring STP on routers and switches
• Setting up routing policies and configuring NAT and PAT on the firewalls, setting up VPN configs and encryption protocols
• SIP trunking for VOIP systems. Setting up AP's and configuring SSID'S
• Investigated VPN configs, identifying issues with mismatched encryption protocols, IP range conflicts, and inconsistent routing across site-to-site tunnels reducing the downtime of key remote users
• Implemented Cisco ACI technology to combine cloud computing and data centre management.
• Analysed network traffic patterns using Wireshark and other tools-identified potential bottlenecks before they impacted performance.
• Utilised Python and PowerShell for automating repetitive tasks-boosted operational efficiency.

• Windows/Desktop support both remote and on-site, troubleshooting and break fixing issues comprising of hardware failures, system errors and software bugs.
• Onboarding and Offboarding users by configuring end user devices, Windows accounts, licensing, groups, OU's, mailboxes and DL's.
• Group Policy management deploying printers, shared drives, desktop backgrounds and several other GPO's
• Using a host of windows services to manage the environment such as IIS for web services, WSUS, SCCM and Intune for software deployment, imaging of devices hardware/software inventory, automated reporting, and endpoint management
• Office 365 administration, including 365 admin centre, Exchange, SharePoint, Defender, OneDrive
• Intune endpoint management ensuring device compliancy and the deployment/removal of applications and updates on company devices.
• Call Management System administration, including set-up of users, call groups and reporting.
• Configuring ODBC connections to SQL server for end users, to enable access to CRM DB's.