Summary
Overview
Work history
Education
Skills
Languages
Timeline
Teacher
Oma Sasan

Oma Sasan

Finance Officer
Birmingham,West Midlands

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.

Overview

31
31
years of professional experience

Work history

Administrative/Finance officer

Birmingham City Council
Birmingham, West Midlands
04.2005 - Current
  • Recording payments received via ParentPay, managing school finances, and ensuring consent for trips.
  • Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Established warm, welcoming reception areas to provide positive first impressions.
  • Managed and maintained comprehensive school and staff diaries.
  • Recorded student attendance and escalated concerns regarding repeat absences.
  • Sourced and ordered office supplies within allocated budget.

Administrative officer

Queensbridge Secondary School Job Title: [Specify
Birmingham
03.2004 - 02.2005
  • Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Organised meetings and events guaranteeing professional results.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
  • Handled diary management for smooth-running administration processes.
  • Took minutes and thorough notes in meetings for distribution.
  • Organised filing system for important and confidential office documents.
  • Monitored office inventory supplies, re-ordering for service provisions.

Optical receptionist

Opticare Opticians
Birmingham, West Midlands
02.2003 - 02.2004
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Answered telephone calls daily, compiling detailed notes and promptly forwarding as required.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Acted as first point of contact for wide range of personnel.
  • Reduced waiting times through effective time and resource management.
  • Delivered front of house duties with warm and professional manner.

Receptionist in GP surgery

St George’s Surgery
Birmingham, West Midlands
01.1997 - 04.1998
  • Scheduled patient appointments using a booking system.
  • Completed start and end of day procedures for busy GP practice.
  • Maintained meticulous appearance of practice through ongoing cleaning and organisation of lobby and waiting areas.
  • Managed digital and manual filing systems.
  • Maintained timely check-in services, noting patient arrivals for efficient appointment running.
  • Implemented appointment reminder system in MJog, reducing missed appointments by [Number]%.
  • Responded calmly and compassionately in emergency situations.
  • Welcomed patients with kindness to enhance checking in processes.
  • Offered advice on additional services to best meet patient needs.

Optical assistant

Opticare Opticians
Birmingham, West Midlands
08.1992 - 07.1996
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Processed customer payments and provided receipts for services and purchases.
  • Educated customers on lens and frame requirements to assist in decision-making.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Answered inbound calls and enquiries to provide top-level service.
  • Prepared patients, rooms and equipment to support eye exam needs.
  • Coordinated optical appointments and sent client reminders for upcoming bookings.
  • Centred lenses according to optical axis and cemented to optical frame.

Education

First Aid

Safe Aid
Birmingham

GCSEs -

Sir Jonathan North College
Leicester

Skills

  • Meticulous multitasker
  • Outstanding written and verbal communication
  • Well-organised
  • Exceptional literacy and numeracy
  • Relationship building
  • Excellent time management
  • Adept in clerical duties
  • Staff motivation
  • Sensitive material handling
  • Answering incoming calls
  • Office cleanliness

Languages

English
Fluent
Punjabi
Fluent
Hindi
Fluent
Urdu
Fluent

Timeline

Administrative/Finance officer

Birmingham City Council
04.2005 - Current

Administrative officer

Queensbridge Secondary School Job Title: [Specify
03.2004 - 02.2005

Optical receptionist

Opticare Opticians
02.2003 - 02.2004

Receptionist in GP surgery

St George’s Surgery
01.1997 - 04.1998

Optical assistant

Opticare Opticians
08.1992 - 07.1996

First Aid

Safe Aid

GCSEs -

Sir Jonathan North College

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