Summary
Overview
Work history
Education
Skills
Timeline
Generic

Om Billade

London

Summary

Motivated and customer-focused retail professional with proven experience at H&M in delivering excellent service, managing tills and self-checkouts, and supporting visual merchandising. Skilled at independently handling fitting room operations and maintaining store standards. Ready to step into a Team Leader role, bringing strong communication, problem-solving, and organisational skills to lead by example, support colleagues, and ensure smooth daily store operations. Committed to driving sales performance, motivating the team, and enhancing the customer experience.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Sales advisor

H&M
London, City of London
03.2025 - Current
  • Delivered excellent customer service by assisting shoppers with product selections, handling inquiries, and ensuring a positive shopping experience.
  • Operated self-checkout and cash tills efficiently, maintaining accuracy in transactions, refunds, and exchanges while achieving high customer satisfaction.
  • Collaborated with the Visual Merchandising team to maintain attractive store displays, ensuring compliance with brand standards and enhancing product visibility.
  • Independently managed the fitting room area, providing assistance to customers, ensuring smooth operations, and upholding store policies on garment handling and security.
  • Maintained store standards through stock replenishment, tidying, and ensuring the shop floor was always presentable and inviting.

Sales Advisor

Hollister
London
06.2024 - 01.2025
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction
  • Maintain and organise merchandise displays to enhance the shopping experience.
  • Process transactions efficiently, ensuring accurate cash handling and point-of-sale operations.
  • Increased sales revenue by 10% through the implementation of customer-centric sales techniques.

Education

Master's degree - Engineering Management with Industrial Practice

University of Greenwich
London
09.2022 - 09.2024

Bachelor's degree - Electrical Engineering

Pune University
Nashik
07.2019 - 05.2022

Skills

  • Customer relationship management
  • Excellent communication Skills
  • Visual merchandising support
  • Team collaboration
  • Identifying customer needs
  • Time management
  • Fitting room management
  • Problem-solving

Timeline

Sales advisor

H&M
03.2025 - Current

Sales Advisor

Hollister
06.2024 - 01.2025

Master's degree - Engineering Management with Industrial Practice

University of Greenwich
09.2022 - 09.2024

Bachelor's degree - Electrical Engineering

Pune University
07.2019 - 05.2022
Om Billade