Olympia Arh
London,Haringey
Summary
I am committed to the provision of person-centred quality care for the individuals I support. With a compassionate and calm presence, I have built trusting, positive working relationships with clients, their family members and colleagues with the motivation to safeguard and enhance their quality of life, independence, health and wellbeing.
I am committed to ongoing professional development to maintain a standard of excellence and am keen to progress in my career within social care.
Overview
12
12
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Garment Sorter
TRAID
10.2025 - 12.2025
- Role Responsibilities:
- Meeting company target: Sorting the expected quota of clothing each day into waste, high and low value categories.
- Research: Maintaining awareness of current fashion trends and labels to ensure that clothing is sorted correctly for marketing.
- Assessments and observations: Carefully assessing garments to identify vintage and modern items, the level of quality and estimated value.
- Working to deadlines: Managing a fast-paced and physically demanding workplace with excellent time management and strong teamwork, successfully achieving the target of 1 tonne clothing per day.
- Achievements: Consistently achieving company targets
Sales Assistant
Crisis
09.2025 - 12.2025
- Role Responsibilities:
- Customer Service: Providing assistance, answered queries and resolved issues.
- Fundraising: Offering customers to participate in the Gift Aid scheme as part of the fundraising initiative.
- Research: Maintained awareness of current fashion trends and labels to ensure that clothing is sorted correctly for marketing.
- Transactions: Responsible for handling transactions including cash and card payments, ensuring finances are managed accurately and any discrepancies are logged.
- Task management: Working within a team of volunteers, balancing and adapting to a wide range of tasks which includes sorting, hanging and steaming garments and maintaining a high standard of presentation on the shop floor.
- Achievements: I am a valued member of the team due to my customer service skills, hard work, commitment and reliability.
Sales Assistant
Massimo Dutti
05.2023 - 06.2023
- Role Responsibilities:
- Customer engagement: Providing every customer with a warm welcome into the store, upholding excellent company standards by offering customers assistance and support with purchases.
- Educated purchasing decisions: Performing extra research into product ranges to provide every customer with detailed product knowledge and guidance.
- Store organisation: Actively maintaining a clean, tidy store, addressing risks and hazards and ensuring that clothing is immaculately presented and stocked.
- Achievements: Commended for consistently exceeding sales targets, resolving customer complaints and providing superior service as reflected in customer feedback.
- Reason for leaving: The role was unsustainable due to late finishing time and my relocation.
Commis Chef
The Landmark London
10.2022 - 05.2023
- Role Responsibilities:
- Afternoon Tea: Daily preparation of ingredients and production of afternoon tea sandwiches
- Working under pressure: Navigating a fast-paced, time sensitive setting by prioritising tasks, adapting to different requests and maintaining strong team communication.
- Meeting customer expectations: Collating and sharing feedback with the Chef to enhance menus/recipes are in line with customer expectations, catering to the needs of 100+ guests.
- Teamwork: Maintaining effective and prompt communications within the team and flexibly and proactively providing support where needed.
- Compliance: Adhering to strict food hygiene and government OH & S standards by performing regular quality checks and workplace reporting hazards.
- Training: Training new agency staff and junior team members throughout the early stages of their employment.
- Achievements: Contribution to the Award of Excellence, Afternoon Tea Awards, 2023 Received positive feedback from the chefs on sandwich recipes
- Reason for Leaving: The role required daily lifting of heavy items and posed a high level of risk of injury for women.
Domiciliary Care Assistant
London Care (Westminster)
08.2022 - 09.2022
- Role Responsibilities:
- Providing support and assistance for elderly clients in their homes with personal care (toileting, showering and dressing), medication administration, preparing meals according to dietary requirements and personal preferences, accompanying clients within the community when requested, providing communication support. Providing support with transfers from bed, i.e. 2-person transfers using slide sheets.
- Providing effective handovers for team members containing all important and relevant information to ensure client safety and optimal care standards
- Completing housekeeping tasks and maintaining a safe and healthy living environment.
- Attending all mandatory company training, i.e., First Aid and Manual Handling, OH & S, Infection Control, Medication Administration
- Demonstrate excellent verbal and written communication skills
- Completing all administrative tasks in a timely manner, i.e., daily progress notes.
- Maintaining positive working relationships with clients and family members while maintaining professional boundaries, integrating support from a wider group of people to meet wellbeing and welfare needs.
- Safeguarding: Protecting the safety and welfare of vulnerable individuals by identifying and reporting safeguarding concerns to management.
- Achievements: I went above and beyond for my clients to ensure their safety while maintaining professional boundaries. For example, I linked vulnerable elderly clients with social services, e.g. case workers and social workers. For example, an elderly woman shared an eviction letter from her landlord with me which I reported to London Care. This resulted in the allocation of a social worker who prevented her eviction.
- Reason for leaving: Travel time between clients on public transport reduced paid hours making the job unviable
Disability Support Worker
12.2017 - 02.2019
- Role Responsibilities:
- Special needs support: Provided dedicated 1:1 support to a male client living alone with a psychosocial disability, by providing him with regular healthy home cooked meals, while considering his personal preferences to promote improved health, positive mood and an opportunity for social interaction.
- Person-centred approach: Nurtured a relationship based on trust, engaging in empowering, supportive conversation to improve wellbeing.
- Rehabilitative support: Shared pivotal information in a clear, concise and positive manner, empowering the client to develop a more positive relationship with food.
- Achievements:
- Reason for leaving: I left this position to engage in study, i.e. Open Foundation studies at the University of Newcastle, Australia.
Kitchen Assistant
Mint Group
08.2013 - 06.2014
- Role Responsibilities:
- Assisting chefs with food preparation according to food hygiene and safety standards
- Operating a commercial dishwasher, keeping a fast pace of work to meet demand
- Working independently
- Maintanence of OH & S standards within the workplace
- Achievements: Maintained compliance and efficiency throughout my employment
- Reason for leaving: i left this role in order to study at RMIT, Melbourne Australia
Education
Open Foundation -
The University of Newcastle
NSW, AustraliaAssociate Degree - Fashion Design and Technology
Royal Melbourne Institute of Technology
Melbourne, Australia 01.2014 - 01.2017
Diploma - Textile Design and Development
Royal Melbourne Institute of Technology
Melbourne, AustraliaSkills
- Multisector experience:
- Care and disability support
- Charity Volunteer
- Hospitality
- Customer service
- Personal care
- Community Access
- Excellent written and verbal communication skills
- Patient and empathetic
- Able to work effectively within a team
- Commitment to current evidence-based practice
- Diligent and hard working
- Able to work under pressure
- Excellent organisation and planning skills
- Strong interpersonal skills
- Confident decision-maker
- An attentive listener
- Able to work flexibly
Certification
- Care Certificate 2025
- Level 5 Diploma in Health and Social Care (Inspire College London) 2022
- RLSS UK Level 3 Award in Pool Lifeguarding 26/11/23
- SIT20207 Certificate II in hospitality
- Pearson Functional skills English Level 2 (Speaking, Listening and Communicating) English Level 2 (Reading) English Level 2 (Writing)
- Mathematics Level 2 (Jan 2026) Mathematics Level 1 Mathematics Level 2 (starting 16/01/2026) University of West London
INTERESTS
Charity work, Art and Design, Fashion, International travel, Learning languages, Keeping fit (swimming, weight training)
Timeline
Garment Sorter
TRAID
10.2025 - 12.2025
Sales Assistant
Crisis
09.2025 - 12.2025
Sales Assistant
Massimo Dutti
05.2023 - 06.2023
Commis Chef
The Landmark London
10.2022 - 05.2023
Domiciliary Care Assistant
London Care (Westminster)
08.2022 - 09.2022
Disability Support Worker
12.2017 - 02.2019
Associate Degree - Fashion Design and Technology
Royal Melbourne Institute of Technology
01.2014 - 01.2017
Kitchen Assistant
Mint Group
08.2013 - 06.2014
Diploma - Textile Design and Development
Royal Melbourne Institute of Technology
Open Foundation -
The University of Newcastle