Oluwole Omisore
Hull
Work Preference
Summary
Enthusiastic Senior Customer Service Representative with more than 3years of customer service and order management experience, adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of the company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at a high level to consistently meet or exceed business quality and productivity standards.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Senior Customer Service Representative
DNA Payments
03.2025 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
DNA Payments
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Operator
Associated British Ports (ABP)
09.2021 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
- Optimized storage solutions, creatively utilizing space for easy access to popular items.
- Streamlined communication with logistics team, ensuring timely dispatch of goods.
Project & Logistics Manager
Archiedge Projects and Co
07.2016 - 12.2016
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Slashed procurement costs by 20% by negotiating pricing and fees, whilst ensuring the continuance and enhancement of services
Site Inspector
Olufemi Omisore & Co.
07.2014 - 03.2016
- Reduced rework costs with meticulous attention to detail during inspections.
- Promoted smooth project progression through regular monitoring of the work schedule and reporting any discrepancies discovered during inspections.
- Improved project efficiency by effectively communicating inspection findings to relevant parties.
- Responded to inquiries from contractors and public regarding code violations and other issues with projects.
- Identified potential design issues early in the process through proactive examination of plans before implementation at the job site.
- Participated in on-site meetings with engineers, contractors, and property owners to resolve and discuss various issues.
Education
Master of Science - Masters in Logistics And Supply Chain Management
University of Hull
Hull, United Kingdom01-2022
Master of Science - Masters in International Project Management,
Shandong University
Jinan, China01-2018
Bachelor of Science - Bachelor of Technology in Urban And Regional Plan
Federal University of Technology
Akure, Ondo State01-2015
Skills
- Quality control expertise
- Employee training
- Team performance tracking
- Supervising floor operations
- Effective troubleshooting skills
- Proficient in managing multiple tasks
- Effective time management
- Proficient in computer applications
- Strong verbal communication
- Technical procedure writing
- Customer service expertise
- Exceptional customer service
Accomplishments
Streamlined workflow by consolidating lengthy processes and redundant documentation, resulting in more effective and timely completion of customer complaints.
Certification
- Chartered Institute of Procurement and Supply (CIPS)
- Microsoft Office Specialist (MOS)
- Certified Customer Service Professional
- TESOL/TEFL
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Yoruba
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Representative
DNA Payments
03.2025 - Current
Customer Service Representative
DNA Payments
01.2023 - Current
Warehouse Operator
Associated British Ports (ABP)
09.2021 - 11.2022
Project & Logistics Manager
Archiedge Projects and Co
07.2016 - 12.2016
Site Inspector
Olufemi Omisore & Co.
07.2014 - 03.2016
Master of Science - Masters in Logistics And Supply Chain Management
University of Hull
Master of Science - Masters in International Project Management,
Shandong University
Bachelor of Science - Bachelor of Technology in Urban And Regional Plan
Federal University of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SALESFORCE,ZENDESK,CRM,AUTO CAD,EXCEL,MICROSOFT
Quote
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Interests
FOOTBALL,MOVIES,READING,NEWS
Reading journals • Movies • Outdoor activities • Building relationships
An Assessment of Toyota's Supply Chain Management, Corporate
Service Responsibility, and Environmental Activities
M.Sc. Honors Thesis
2022
The Effect of Land Use Act on Sustainable Housing Development in
Nigeria: A Case Study of Ibadan, Oyo State
M.Sc. Honors Thesis
2018
Project Risk Assessment: A Case Study of Housing Development
Projects in Nigeria by Pison Construction
Publications, Internet Archive
2017
Physical Planning Administration in Ese-Odo Local Government,
Ondo State, Nigeria
B.Tech Honors Thesis
2015
Affiliations
- NIGERIAN INSTITUTE OF TOWN PLANNERS