Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
4e

Oluwayemisi Teluwo

Administrative And Client Services Professional
United Kingdom

Summary

With over five years of experience supporting client relations, team coordination, and process management across dynamic sectors in the UK and Nigeria, this dedicated and results-driven administrative and customer service professional is skilled at handling high-volume enquiries, resolving client concerns with empathy, and ensuring smooth office operations through effective documentation, scheduling, and cross-functional collaboration. I have a strong background in using tools like Microsoft Office, SAP, and project management software, and I am known for maintaining professionalism under pressure, respecting confidentiality, and contributing to the success of both internal teams and clients.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance
09.2024 - 12.2024
  • Resolved customer complaints with empathy and professionalism, resulting in increased loyalty.
  • Managed high-pressure situations, maintaining poise while resolving disputes.
  • Provided detailed information on products/services, enhancing customer experience.
  • Handled escalated calls with strong decision-making and problem-solving skills.
  • Consistently exceeded performance targets and received team-wide recognition.

Customer Service Manager

Tesco Extra
06.2024 - 09.2024
  • Addressed and resolved a wide range of customer concerns with professionalism, ensuring high satisfaction levels.
  • Responded to customer queries with clarity and empathy, improving customer loyalty and retention.
  • Developed strong relationships with key clients by providing consistent and proactive service.
  • Followed through with customer issues to ensure timely and complete resolution.
  • Mentored and supported junior team members, contributing to a more efficient and confident team.
  • Managed daily service desk operations, including returns, complaints, and inquiries.

Customer Service Writer

Cummins Inc.
11.2021 - 08.2022
  • Scheduled service jobs, assigned technicians, and prepared detailed work orders.
  • Worked with SAP and Guidanz to manage diagnostics and repair plans.
  • Acted as the primary point of contact for customer service and job coordination.
  • Fostered strong client relationships and ensured timely service delivery.

Customer Support

NatCom Development & Investment Limited (NTEL)
09.2019 - 11.2021
  • Led the rollout of customer service practices and policy adherence.
  • Maintained organized documentation and managed customer databases.
  • Facilitated team coordination across departments to meet project deadlines.
  • Resolved complex product issues and ensured customer satisfaction.
  • Cultivated proactive participation, contact, and communication with clients, developing new solutions to complex problems.

Education

Bachelor of Arts - International relations

Babcock University

Master of Science - Project Management

Birmingham City University
01-2024

Skills

    • Effective Communication

    • Conflict Resolution

    • Time Management

    • CRM & Admin Tools Proficiency

    • Client Relationship Building

    • Attention to detail

    • Empathy & Emotional Intelligence

    • Team Collaboration

Personal Information

Languages

English
French
Limited Working

Timeline

Customer Service Representative

Teleperformance
09.2024 - 12.2024

Customer Service Manager

Tesco Extra
06.2024 - 09.2024

Customer Service Writer

Cummins Inc.
11.2021 - 08.2022

Customer Support

NatCom Development & Investment Limited (NTEL)
09.2019 - 11.2021

Bachelor of Arts - International relations

Babcock University

Master of Science - Project Management

Birmingham City University
Oluwayemisi TeluwoAdministrative And Client Services Professional