Oluwayemisi Jenkins
Summary
Dynamic and motivated leader with expertise in managing multifunctional teams and driving process improvements. Demonstrates strong interpersonal skills, cultural intelligence, and a commitment to staff wellbeing. Skilled in strategic planning, change management, and quality assurance controls. Adept at building trust and fostering community engagement through effective communication excellence. Proficient in lean techniques, agile methodologies, and industry regulations. Career goal: to leverage leadership development capabilities to inspire teams towards achieving organisational success.
Overview
21
21
years of professional experience
Work history
SEO – Grievance and Discipline Team Lead
Home Office Immigration Enforcement
11.2024 - 03.2025
- Manage the end-to-end discipline and grievance resolution process, ensuring prompt and fair handling of cases by collaborate with HR Business Partners and Senior Management Team to reduce cases progressing to employment tribunal
- Provide guidance and support to team members on complex or high-risk cases by leading and mentoring discipline and grievance team, ensuring high-quality case management
- Review and update grievance and disciplinary processes to reflect changes in legislation or departmental needs to promote a culture of compliance and fairness
- Identify skill gaps within the team and implement development plans to ensure high standards of service delivery
- Act as the main point of contact for senior management, HR leaders, and employees on grievance and disciplinary matters
- Facilitate mediation and conflict resolution sessions to address workplace disputes
- Build trust with staff and management by demonstrating impartiality and professionalism
SEO – Project Manager - Being a great manager programme
Home Office Immigration Enforcement
09.2024 - 10.2024
- Design, implement, and overseeing Being A Great Manager Training (BAGM) programme to enhance new managers' skills thereby improving departmental performance, and support career growth
- Assess training needs to ensure it aligns with departmental objective while fostering a culture of continuous learning
- Update training materials to ensure they reflect current trends, technologies, and best practices
- Design tool to measure the effectiveness of BAGM training through employee feedback and performance metrics
- Serve as a resource for employees seeking guidance on career development and upskilling
- Oversee training resources, tools, and platforms to enhance learning experiences
Grade 7 (Temporary Cover) - Business Manager
Home Office
08.2023 - 08.2024
- Managing and overseeing the day-to-day operations of the business on behalf of the Director of Programme
- Leading and managing the team by ensuring staff continue to be motivated in a fast-paced environment through regular staff engagement sessions
- Engage with internal and external stakeholders by maintaining positive relationships, addressing concerns, and ensuring effective communication across board
- Develop strategic plans to achieve team goals of designing and constructing detained accommodation one of the priorities of the Prime Minister
- Manage and monitor regulatory compliance, i.e., ensure compliance with relevant design and building regulations and implement necessary measures to mitigate risks
- Being innovative by recommending improved ways if working in a fast paced environment which promotes staff wellbeing and improve staff engagement and morale
Grade 7 (Temporary Cover) - Comms & Stakeholder Engagement Lead Asylum Support, Resettlement and Accommodation (ASRA)
Home Office
05.2023 - 08.2023
- Identified, organised, and chaired Multi Agency Forum meetings, to ensure that key stakeholders are engaged at the appropriate stage to secure vessel sites for asylum accommodation
- Lead stakeholder analysis, using and adapting appropriate tools
- Led the development and delivery of comms and engagement plan by working with the project team to identify what resources are required to deliver the engagement plan and led most of the engagement activity
- Developed the stakeholder engagement strategy with other senior leaders, setting out and identifying the most appropriate communication channel for each stakeholder group
- Worked with the project team to understand and map the changing needs of the project against stakeholder influence and involvement, provided advice and challenge to ensure the right stakeholders are involved throughout the project lifecycle
- Led the process of capturing stakeholder needs, assess, define, and justify those needs to arrive at an agreed schedule of requirements that defines the projects objectives
- Worked with senior stakeholders and sponsors to ensure their expectations are reflected
- Ensured stakeholder feedback is collated throughout the life of the project, analysing the feedback, and using it to challenge the project and amend plans
- Provide lines to Parliamentary Questions and draft ministerial responses for Director and Minister
- Represented my Deputy Director at strategic meeting and updating him appropriately
SEO - National Community Engagement Lead - Africa
Home Office - Immigration Enforcement
07.2022 - 05.2023
- Delivered community engagement strategy, reviewed progress, and reported on outcomes, by building and maximising partnerships with third sector, faith/community group to increase impact
- Developed communications and engagement strategy to support delivery of the wider community engagement strategy
- Engaged and built partnerships cross government departments, and Local authorities, sharing best practice of community engagement work and identified collaborative working opportunities with communities, non-governmental organisations, and charities
- Feed insight obtained from community engagement into wider business considerations and evaluated the impact of engagement activity regularly by assessing the effectiveness of current community engagement provision nationally
- Identified and built a network of 100+ key community leaders, forging relationships between them and the Home Office
- This ensures clear channels are in place to inform/update the community on difficult and sometimes unpopular policies to get their buy-in
- Regularly contributed to written and oral briefings to Government Ministers in response to Parliamentary & Constituent questions to set targets within strict deadlines
- Supported the Government's commitment and initiatives to disrupting the exploitation of vulnerable nationals who have been victims of domestic servitude, modern-day slavery as well as other abuses
- This has significantly increased reporting of this crime by 25%
- Led sensitive discussion on cultural awareness of the diverse community we serve, following Wendy William Windrush recommendation which referred to cultural thoughtlessness of Immigration Enforcement officers
- Delivered various awareness session in response to Wendy William recommendations
- Represent my business areas as member of the Equality Diversity Action Group (EDAG) raising awareness on EDI issues and supporting Director General and HR Business Director initiatives to improve staff engagement, resulting in staff engagement index increasing by 5% compared to the previous year
Grade 7 - Stakeholder Engagement Lead – Devolved Administration (DA)/Department for Education (DfE)/Director of Public health (DPH)
UK Health Security Agency (UKHSA - formerly Test & Trace)
06.2021 - 06.2022
- Company Overview: (On Secondment)
- Managed and maintained stakeholder relationships between the Four Nations in response to testing across education settings to break the chain of transmission of covid-19, safeguard staff and students and ensure the delivery of face-to-face education
- Contributed and led internal/external discussions and negotiations on behalf of the UKHSA to enable the best outcome for testing in Education settings
- This has allowed schools, colleges, and universities to remain open to ensure educational needs are met and ensuring relevant qualifications can be taken
- Led a team of 10 to support part of a high-profile agile, flexible, and multidisciplinary group to scale up and focus on the delivery of the COVID-19
- This resulted in breaking the transmission of covid-19
- Acted as an enabler for the Service Manager by building and maintaining strong independent relationships with relevant policy teams, other government departments, and delivery colleagues, this resulted in better communications between the various stakeholders to allow for an alignment of policies and procedures
- Successfully transitioned Devolved Administrations (DAs) Teams to a Business as Usual (BAU) team/resource following the living with Covid strategy announcement
- Streamlined all the resources and capabilities and reduced costs by 12.5%
- Developed a contingency plan to implement action for potential future pandemic outbreaks based on present data, resources available, and lessons learned
- Championed staff networks and actively taking part in initiatives aimed at Staff Wellbeing and Health
- Delivered and raised awareness on normalising Race discussion at work, building disability confidence in the workplace with focus on Neurodiversity and Bully Harassment Discrimination and Victimisation
- (On Secondment)
SEO - National Community Engagement Lead Africa
Home Office Immigration Enforcement
08.2016 - 06.2021
- Supported the government's immigration policy by building key strategic relationships that resulted in a 12% increase in voluntary returns a government initiative that supports people who want to return to their home country
- Regularly contributed to written and oral briefings to Government Ministers in response to Parliamentary & Constituent questions to set targets within strict deadlines
- Raise awareness of and facilitate Voluntary Returns (VR) of vulnerable Nationals in the UK
- Initiated workshops and delivered to 500+ participants and organised a community event with over 3,500 people in attendance
- This has improved Home Office relationship and restored trust with more stakeholders
- Championed staff networks and actively taking part in initiatives aimed at Staff Wellbeing and Health
- Led sensitive discussion on cultural awareness of the community we serve, following Wendy William Windrush recommendation
- Represented my business areas as member of the Equality Diversity Action Group (EDAG) raising awareness on EDI issues and supporting Director General and HR Business Director in initiatives to improve staff engagement
HEO - Detection & Anti-Smuggling/ Equality, Diversity & Inclusion Adviser
Border Force Port of Tilbury & London Heathrow
08.2006 - 08.2016
- Successfully managed and developed staff performance and outcomes, to increase business continuity plans
- Reviewed and evaluated risk measures to identify business processes that mitigates actions and assurance of each result
- Delivered training and coaching sessions to ensure skill gaps fulfil desired requirements
- Provided assurance and guidance to senior management team on business aspects to improve diversity programs
- Collaborated with international law enforcement agency to disrupt criminality by Identifying potential improvements or areas of risk in systems and procedures and developing solutions to ensure anti-smuggling operations comply with law and departmental strategies
- Implemented and initiated several actions which lead to change in National policy on Mental Health Support Service for all civil servants
- Led the implementation of projects and interventions which contributed to the delivery of Border Force Diversity & Inclusion Strategy and work related to broader culture change, policy programmes including, tackling Bullying, Harassment and Discrimination and the introduction of new policies/guidance impacting diverse groups
HEO - Complaint Policy Adviser /Equality Diversity & Inclusion Adviser
HM REVENUE & CUSTOMS
02.2004 - 08.2006
- Collaborated with the adjudicators' office to prepare draft responses on behalf of Senior Managers to the Adjudicator, policy teams and other stakeholders
- Conducted investigations on complaints received, including examining, and evaluating evidence from staff
- Analysed the details of each complaint, researched legislation and policy as required
- Identified trends and hotspots to ensure referrals from the adjudicator and complaint units on business improvements were monitored effectively
- Successfully improved customer relations experience to enhance organisation's complaints procedures
- Delivered efficient and accurate advice to complaints units on complex compensation cases for the improvement of policy and guidance procedures
Skills
- Effective presentation and negotiating skills
- Effective management of a diverse workforce
- Compassionate
- Assertive
- Focused
- Strong interpersonal skills
- Cultural intelligence
- Process Improvement
- Change management capability
- Knowledgeable in strategic planning
- Strong oral skills
- Strong written skills
- Self-starter
- Innovative
- Community engagement
- Decision-Making expertise
- Relationship building
- Trust building
- Motivated dynamic leader
- Managing multifunctional teams
- Team development
- Advocate for staff wellbeing
- Communication excellence
- Strategic thinking capabilities
- Knowledge of industry regulations
- Expertise in lean techniques
- Knowledge of agile methodologies
- Knowledge of quality standards
- Ethical judgement
- Influencing and persuasion prowess
- Customer relationship building
- Methodical planning
- Motivational leadership
- Inspiring mentor
- Quality assurance controls
- Skills matrix tracking
- Leadership development
- Kanban boards
- Leadership & influence
- Microsoft Excel
- Issue resolution
- Task prioritising
- Employee coaching and mentorship
- Real-time supervision
- Quality assurance checks
Custom
- Effective presentation and negotiating skills
- Effective management of a diverse workforce
- Compassionate, but assertive and focused
- Strong interpersonal skills
- Cultural intelligence
- Process Improvement and change management capability
- Knowledgeable in strategic planning
- Strong oral and written skills
- Self-starter who thrives in challenging roles
- Experience in building relationships between government departments and communities
- Motivated dynamic leader with a track record of managing multifunctional teams
- Proactive in fast-paced environments
- Good team player/leader who supports staff development
Timeline
SEO – Grievance and Discipline Team Lead
Home Office Immigration Enforcement
11.2024 - 03.2025
SEO – Project Manager - Being a great manager programme
Home Office Immigration Enforcement
09.2024 - 10.2024
Grade 7 (Temporary Cover) - Business Manager
Home Office
08.2023 - 08.2024
Grade 7 (Temporary Cover) - Comms & Stakeholder Engagement Lead Asylum Support, Resettlement and Accommodation (ASRA)
Home Office
05.2023 - 08.2023
SEO - National Community Engagement Lead - Africa
Home Office - Immigration Enforcement
07.2022 - 05.2023
Grade 7 - Stakeholder Engagement Lead – Devolved Administration (DA)/Department for Education (DfE)/Director of Public health (DPH)
UK Health Security Agency (UKHSA - formerly Test & Trace)
06.2021 - 06.2022
SEO - National Community Engagement Lead Africa
Home Office Immigration Enforcement
08.2016 - 06.2021
HEO - Detection & Anti-Smuggling/ Equality, Diversity & Inclusion Adviser
Border Force Port of Tilbury & London Heathrow
08.2006 - 08.2016
HEO - Complaint Policy Adviser /Equality Diversity & Inclusion Adviser
HM REVENUE & CUSTOMS
02.2004 - 08.2006
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