OLUWAYEMISI ERINOSO
Bexleyheath,Great London
Summary
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Representative
Adelaw Global Services Ld
Ibadan, Oyo State
02.2023 - 07.2023
- Processed high-value payments with meticulous accuracy.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer Service Representative
Leklaw Global Services Ltd
Ibadan, Oyo State
07.2022 - 01.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Processed inbound customer calls, providing information on service or product upgrades
BUSINESS MANAGER
FOLAJ LAUNDRY
Ibadan, Oyo State.
12.2021 - 06.2022
- Develop curriculum to meet developmental goals and instructional activities
- Hired exceptional candidates and effectively led staff to maximize productivity and eliminate process lags.
- Managed and motivated 100 direct reports to achieve performance outcomes and maximize productivity.
- Prepared monthly Sage reports and statements, coding VAT items and reconciling accounts correctly.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
ENGLISH TEACHER / NYSC
NOV
Ibadan , Oyo State.
11.2020 - 11.2021
- Recommended effective additional learning resources, aiding continued student confidence and abilities.
- Reported on student progress to drive attainment.
- Managed challenging behaviour with firm and fair style.
- Evaluated curriculum and procedures to reach high quality standards.
- Prepared comprehensive feedback and revision plans for students.
- Developed intervention strategies to improve student performance.
- Enhanced performance of Gifted and Talented students through tailored learning programmes.
- Optimised student engagement with literary and non-literary concepts through innovative teaching methods.
Education
Master of Arts - English and Literary Studies
Federal University Oye, Ekiti
Oye-Ekiti, Ekiti State. 06.2020 - 12.2021
Bachelor of Arts - English and Literary Studies
Federal University Oye Ekiti
Oye Ekiti, Ekiti State 11.2015 - 01.2020
GCSEs - Secondary School Certificate
Saint Anne's School
Molete Ibadan, Oyo state. 09.2006 - 07.2012
Some College (No Degree) - Primary School leaving
Miracle International Nursery And Primary School
Ibadan, Oyo State. 09.2002 - 06.2006
Skills
- Time management
- Creative Thinking
- Team work
- Versatility
- Exceptional communicator
- Microsoft word / Excel
- Data collection and analysis
- Customer relations
- Active Listening
- Empathy
- Problem solving
Languages
English
Fluent
Yoruba
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Adelaw Global Services Ld
02.2023 - 07.2023
Customer Service Representative
Leklaw Global Services Ltd
07.2022 - 01.2023
BUSINESS MANAGER
FOLAJ LAUNDRY
12.2021 - 06.2022
ENGLISH TEACHER / NYSC
NOV
11.2020 - 11.2021
Master of Arts - English and Literary Studies
Federal University Oye, Ekiti
06.2020 - 12.2021
Bachelor of Arts - English and Literary Studies
Federal University Oye Ekiti
11.2015 - 01.2020
GCSEs - Secondary School Certificate
Saint Anne's School
09.2006 - 07.2012
Some College (No Degree) - Primary School leaving
Miracle International Nursery And Primary School
09.2002 - 06.2006
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