Oluwatoyosi Abereola
Ashton-Under-Lyne
Summary
Dynamic professional with extensive administration experience and a strong commitment to delivering excellent customer service. Known for exceptional communication skills and the ability to manage multiple tasks efficiently. Proficient in problem-solving and organisational tasks, with a focus on maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Admin Assistant
Flybaze logistics ltd
Manchester, England
2024.09 - 2025.12
- Coordinated cleaning appointments to improve service delivery.
- Managed client inquiries and resolved issues using effective communication.
- Maintained accurate records of schedules and service reports to support operational efficiency.
- Assisted with invoicing and bookkeeping to streamline financial processes
Receptionist
Hope Citadel Healthcare based at Hollinwood Medical Practice
Oldham, united kingdom
2024.02 - 2024.09
- Cultivated a welcoming environment for patients and visitors.
- Coordinated appointment bookings while managing patient schedules efficiently.
- Addressed patient inquiries through direct interactions and telephone communications.
- Responded promptly to requests from medical staff, including doctors and nurses.
- Processed prescription requests swiftly to facilitate timely patient care.
Beautician/Designer
Toyorbaby House of vogue, amazing grace shopping plaza
Lagos, Nigeria
2020.09 - 2021.06
- Executed cleaning and sterilising of treatment equipment to ensure hygiene compliance.
- Performed various beauty treatments, including brow tints, manicures, and nail extensions.
- Managed stock inventory for lotions, nail polishes, and facial creams.
- Communicated effectively with clients to understand their specific needs and preferences.
Cashier and Customer service
Westbay
Lagos, Nigeria
2019.07 - 2020.08
- Executed product promotions in accordance with company directives.
- Organised stock deliveries and unpacked items efficiently.
- Arranged products strategically on shelves and promotional displays.
- Processed cash and card payments with precision.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Resolved customer complaints and answered queries about store products.
- Managed over 50 calls and payments daily.
Receptionist
Segalex Resources and Real Estate’s services
Lagos , Nigeria
2018.05 - 2019.06
- Sorted and distributed daily mail with high efficiency.
- Maintained tidy reception area, ensuring availability of necessary supplies.
- Provided accurate information in person, via phone, and through email.
- Executed clerical tasks, including filing and photocopying.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Assisted with administrative tasks
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Assistant Lecturer
Federal College Of Animal Health, Moore Plantation
Ibadan, Nigeria
2017.04 - 2018.04
- Supervised student activities to promote engagement and accountability.
- Developed innovative teaching techniques to improve understanding and enthusiasm.
- Provided constructive feedback on study skills while addressing learning barriers.
- Assisted senior lecturers in conducting examinations, including invigilation duties.
- Provided academic support to struggling learners, improving overall classroom performance.
- Conducted practical sessions for hands-on experience.
Education
HND - Agriculture Engineering
Kwara state Polytechnic
Nigeria 2014.07 - 2016.01
Diploma of Higher Education - Agricultural Technology
Division of Agricultural colleges, Ahmadu Bello University
Kabba, Kogi State 2011.06 - 2013.09
GCSEs - High school
Iwo Comprehensive High school
Nigeria 2003.09 - 2009.07
Skills
- Administrative expertise
- Professional demeanour
- Effective written and verbal communication
- Organizational skills
- Multitasking and time management
- Customer service orientation
- IT proficiency
Certification
- Customer Service Skills courses (Feb 2023)
- Customers Care Skills and Telephone Etiquette (April 2023)
- Diploma In Customer Service (Oct 2023)
- Diploma In receptionist Skills ( Nov 2023)
- Introduction to Facilities Level 1 (Jan 2024)
Castle View group
- Steps into primary care – level 2 customer service ( July 2024)
The growth company
- Virtual Assistance course ALX Africa (June 2025)
Languages
English
Fluent
References
References available upon request.
Timeline
Admin Assistant
Flybaze logistics ltd
2024.09 - 2025.12
Receptionist
Hope Citadel Healthcare based at Hollinwood Medical Practice
2024.02 - 2024.09
Beautician/Designer
Toyorbaby House of vogue, amazing grace shopping plaza
2020.09 - 2021.06
Cashier and Customer service
Westbay
2019.07 - 2020.08
Receptionist
Segalex Resources and Real Estate’s services
2018.05 - 2019.06
Assistant Lecturer
Federal College Of Animal Health, Moore Plantation
2017.04 - 2018.04
HND - Agriculture Engineering
Kwara state Polytechnic
2014.07 - 2016.01
Diploma of Higher Education - Agricultural Technology
Division of Agricultural colleges, Ahmadu Bello University
2011.06 - 2013.09
GCSEs - High school
Iwo Comprehensive High school
2003.09 - 2009.07