Summary
Overview
Work History
Education
Skills
Timeline
Manager
Oluwatoyin Shoyinka

Oluwatoyin Shoyinka

Nottingham

Summary

A highly accomplished Award-Winning HR Manager and Consultant, responsible for implementing Employee Strategies and providing international HR Generalist Consultancy across Telecommunications and Consulting sectors. Exceptional management and communication skills, with international experience, driving operational excellence and programme integration to improve growth and increase efficiency within organisations. Strategic thinker, combining international process improvement, best practice, people structure and engagement, P&L ownership and regulatory requirements. Solid understanding of policy implementation, recruitment, talent management and compensation/benefits, devising forward-thinking HR/people management strategies that enhance employee communication and promote transparency. Passionate about behavioural and cultural change to boost employee acquisition, engagement and retention. Key client relationships, developed at Senior Stakeholder level over the last three years, enabling strategic collaboration to improve performance and resolve complex issues. Utilising combined knowledge of HR and Management processes, Customer Service and Process Implementation, to influence the execution of business targets. Proven manager of multiple internal and external teams, prioritising workload between individuals and encouraging accountability within a group, enabling swift and accurate delivery of projects, improving overall business performance. Currently undertaking an MSc Human Resources Management at Nottingham Trent University. CAREER HIGHLIGHTS Redesigned the Payment processes, saving 5 hours a month, implementing Sage HR software for employee data management, payroll processing, and leave administration. Achieved 100% accuracy in payroll processing for >1K employees, ensuring compliance with all legislation. Won the ‘Outstanding Manager’ Award for exceeding hiring goals, filling >850 technical roles and reducing recruitment costs by 83% through effective utilisation of social media networks. CORE SKILLS Extensive understanding of HR legislation, Employee Engagement Governance, Business Operations, Strategy, Process Improvement and Regulatory Compliance. Managing and building advanced relationships with Contributors, Partners, Senior Stakeholders and Board level. Strategic HR expert, analysing financial performance and Budget management to improve revenue and ROI. Leading sustainable teams and advanced culture change, coaching, and mentoring for employee engagement. Notable negotiator, consistently able to garner results and collaborate for the benefit of the business. Expertise in policy and procedure development, training staff and overseeing performance management. Able to drive large-scale initiatives to improve overall employee retention. Recruitment and Trade Union employee relations, ensuring the best interests of individuals. Incredibly competent manager, leading and motivating a highly diverse team of professionals. Talent Acquisition, Compensation and Benefits strategy, completing Payroll for 1000+ employees.

Overview

10
10
years of professional experience

Work History

HR Administrator

Meridian Health and Social
06.2022 - Current
  • Provide relevant reports from the database for auditing and monitoring employee data and training
  • Give daily advice to Line Managers and Employees on general HR-related queries, requests and College Policies and procedures
  • Assist in formal meetings, such as employee disciplinaries and grievances, undertaking tasks that may be required
  • Ensure exit interviews are conducted for all staff either face to face or electronically
  • Tracked core HR metrics and created reports for employee-related statistics to facilitate executive decision-making
  • Ensure that employees' confidential personal information is preserved in electronic and paper format in compliance with the Data Protection Act, Hospice Policy, and CQC standards
  • Averaged daily 50 - 75 recruiting cold calls and business development calls (20+ hours of phone time per week)
  • Managed requisition process: job descriptions, compensation, posting, sourcing, interviewing
  • Managed employee information through company CRM tool
  • Analysed and determined company's human resources and safety needs.

HR Manager, HR Supervisor, HR Administrator

Careerxpress.co &NegotiumPlus Services
01.2015 - 08.2021
  • Reported to the Chief Operating Officer, leading policy development and strategy in line with organisational objectives, advising on key areas of HR effectiveness and overall HR strategies across the client group
  • Oversaw 433 staff across People Operations, Policy and Employee Relations, bringing together individuals with rich skill sets and diverse ideas
  • Led the staff appraisal and talent development procedures for over 50 staff to maximise productivity
  • Oversaw all recruitment, induction, staff retention and employee engagement
  • Tracked core HR metrics and created reports for employee-related statistics to facilitate executive decision-making
  • Advised managers on company policies and HR processes to improve overall business performance
  • Proposed recommendations for actions required to resolve employee matters, conducting investigations, disciplinary proceedings, and grievance
  • Managed employee communication and feedback from company meetings and employee satisfaction surveys
  • Develop a culture of accountability, transparency and open communication, mitigating conflict or disputes and promoting an ethos of change across the organisation
  • Consult at C-suite and Board level, directly advising HR Partners and Employee Relations Advice teams, assisting on complex legal cases and labour disputes
  • Monitor and manage organisational risks associated with legal actions and non-compliance with legislative guidelines, applying expertise and insight to inform on these policies and strategies
  • Research and strategize potential policies, drafting and delivering blueprints to key stakeholders reporting on effectiveness and value
  • Champion the HR policy development, setting milestones and ensuring these were met through progress monitoring and accurate reporting
  • Establish workshops and training seminars for teams to partake in, targeting managers to educate on new policies, provide practical applications and refine additional support
  • Chair, consult and negotiate with Trade Unions, representing employees and Stakeholders, protecting both interests and managing a fair discussion of requests, demands, compromises and solutions
  • Key team member, setting the tone and providing clarity to colleagues to navigate the pandemic, case managing over 122 people, undertaking a new COVID risk assessment and delivering a major colleague consultation
  • Key Achievements:
  • Promoted at each cycle from HR Administrator to Supervisor, Manager within six years
  • Developed comprehensive HR Operations, ensuring knowledge management and robust procedures
  • Facilitated the fill rate for vacant positions, updating the organisational chart and linking positions to managers.

Customer and Sales Representative

Airtel Nigeria
11.2012 - 12.2014
  • Reported to the Customer Service Manager responsible for dealing with international customer enquiries, developing services and efficiencies to offer a first-time resolution
  • Point of contact for all visiting, inbound and outbound clients, representing the business face-to-face and via telephone to build rapport and client trust across significant accounts
  • Managed all complaints, resolving efficiently to avoid downtime and business interruption
  • Attended weekly team meetings, to ensure all training requirements were met and remained motivated with new and evolving targets
  • Compiled daily customer account reports and organised visits to track and monitor account performance
  • Resolved product and service issues, clarified customer complaints, identified causes and implemented resolutions
  • Focussed on Customer Service performance and improvements, enhancing company reputation in the market and securing new business
  • Oversaw the training and usage of internal database to record customer interactions
  • Explored sales opportunities, evaluated the market and growth capacity, identified key areas of risk and potential
  • Ensured knowledge and competencies across solutions, market trends and government policy implications
  • Developed creative resolutions to the client programme, operational and commercial challenges
  • Used MS Word and Excel to create and maintain customer database sales account information
  • Responded to and resolved 300 customer queries daily through emails/calls along with using SQL Tabs and Customer Care Interface software
  • Key Achievements:
  • Won the ‘Best Backoffice and Call Centre Agent for consistently surpassing set performance metrics.

HR Admin Assistant

Sky, Blue Hotel Nigeria
10.2010 - 03.2011

Education

CIPD Level 7 Guide to HR System Certification QLS Level 7 - undefined

MSc - Human Resources Management

Nottingham Trent University
09.2023

PGD - Management

Ajayi Crowther University
10.2020

HND - Public Administration

Kogi State Polytechnic
10.2010

OND - Public Administration

Kogi State Polytechnic
10.2007

Skills

  • Using software including
  • MS Office (Word, Excel, PowerPoint, Access, Publisher), SQL Tabs, MINSAT, Customer Care Interface, Finnacle and Flexcube
  • Human Relations
  • Human Resource Management
  • Employee Paperwork
  • Complaint Response
  • Personnel File Management
  • Employee Timesheet Processing
  • Benefits Administration
  • New Hire Orientation
  • Human Guides
  • HR Metrics
  • Policy and Procedure Development
  • Specialized HR Projects
  • HR Support
  • New Employee Training
  • Eligibility Determinations
  • Policy Management
  • Hiring Management
  • Performance Management
  • Internal Communications
  • Employee Onboarding and Offboarding
  • Mandatory Reporting
  • Termination Processing
  • Recruitment and Staffing
  • Analytical and Critical Thinking
  • Document Management
  • Labor Relations
  • Open Enrollment
  • Employee Relationships
  • Leave of Absence Transitions
  • Excellent Attention to Detail
  • Submission Preparation
  • Coordinate Recruitment Strategies
  • Transfer Coordination
  • Affirmative Action Guidelines
  • Time Tracking and Payroll Administration
  • HR Strategy
  • Retention Program Development
  • Onboard New Hires
  • Employment Data Tracking
  • Training Development and Execution
  • Maintain Employment Records
  • Providing Feedback
  • Database Maintenance
  • Promotion Coordination
  • Equal Employment Opportunity (EEO)
  • Networking and Partnership Development
  • Company Representative Management
  • Grievance Arbitration
  • Quarterly Reviews
  • Industry-Specific HR Regulations
  • Rewards Programs
  • Employee Performance Reviews
  • Managing Employee Compensation
  • Company Guidelines and Procedures
  • Sort and Vet Applicants
  • Temporary and Seasonal Employees
  • Employee and Applicant Assessment
  • Applicant Qualification
  • Policy Interpretation
  • Compensation and Benefits Administration
  • In-Person and Telephone Interviewing
  • Conduct Orientations and Training
  • Administering Payroll
  • Operational Efficiency
  • Resume Screening

Timeline

HR Administrator

Meridian Health and Social
06.2022 - Current

HR Manager, HR Supervisor, HR Administrator

Careerxpress.co &NegotiumPlus Services
01.2015 - 08.2021

Customer and Sales Representative

Airtel Nigeria
11.2012 - 12.2014

HR Admin Assistant

Sky, Blue Hotel Nigeria
10.2010 - 03.2011

CIPD Level 7 Guide to HR System Certification QLS Level 7 - undefined

MSc - Human Resources Management

Nottingham Trent University

PGD - Management

Ajayi Crowther University

HND - Public Administration

Kogi State Polytechnic

OND - Public Administration

Kogi State Polytechnic
Oluwatoyin Shoyinka