Summary
Overview
Work history
Education
Skills
Interests
Languages
Work availability
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OLUWATOTELE SARAH JINADU

Crayford,London

Summary

PERSONAL STATEMENT I am a versatile and adaptable person with excellent communication, interpersonal skills, flexible, enthusiastic, with management skills, who always strives to achieve excellence and above all has high standards in whatever is undertaken and staying motivated at all times. I am always flexible, and this has given me the opportunity to work with patients in different settings and have been able to disburse my responsibility as a Deputy Manager supporting the residents in a person-centred approach and supporting them to achieve their individual goals and managing staffs. I am a dedicated individual with a good eye for detail and efficiency, ability to work productively in a team and as an individual who is capable of prioritising workload with the ability to work well under pressure. I am also a friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organising rota, medication auditing and requesting repeat prescription for the service users.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work history

Service Advisor

Integrated Care Group
Herts, Herefordshire
07.2021 - Current
  • Greet callers and asked open-ended questions to better determine needs.
  • Registered caller information on database to maintain accurate records.
  • Support remote assessment of callers to urgent and emergency services through telephone triage system.
  • Maintained detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
  • Assessed patient symptoms using prompted questions from NHS pathways.
  • Respond to questions regarding service outcomes and resolved complaints.
  • Maintaining positive customer relationships to ensure repeat health related call backs.
  • Help to reduce strain on urgent care services by referring repeat medication requests to pharmacies.
  • Transfer complex cases to Clinicians to maintain service quality.
  • Manage and record non-emergency calls daily using Adastra software.
  • Respond to customer requests with friendly, knowledgeable service and support.
  • Compile local statistics to assist research.

Team leader/Deputy Manager

Nisacraft Care Ltd
01.2016 - 04.2021
  • Acting on behalf of the Home Manager
  • Promote the physical and emotional wellbeing of the service user at all times
  • Promote Service users' hobbies, interests and activities
  • Prompting the residents to take their medications
  • Actively develop meaningful and trusting relationships with service users (i.e., assisting service users to gain insight into their own behaviour, attitudes and reactions)
  • Advocate on behalf of the service users when needed (i.e., liaising with external agencies regarding education, benefits, employment and tenancy)
  • Reviewing care plans and risk assessments
  • Organising care reviews and supporting the residents
  • Encourage service user independence in all daily activities
  • On call duties
  • Making staff rota
  • Organising staff meetings
  • Doing appraisals and supervision for staffs
  • Assistance with moving and handling as required using specialist equipment if necessary
  • Emptying and cleaning of the commode or urinary bottles
  • Light domestic chores such as hovering, dusting, ironing, washing of laundry.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Conducted audits and risk assessments to achieve regulatory compliance.

Activity Co-Ordinator/Support worker

Sasushi Uk Ltd
Sutton, Sutton
07.2013 - 12.2015
  • Washed and dressed patients, toileting, making beds, providing individual patient care
  • Helped service user to move around
  • Talked to service user and make them comfortable
  • Monitored service users' conditions (e.g., taking temperatures, weight etc.) and reporting to the senior
  • Record keeping (e.g., writing daily care plan)
  • Assist Clients getting up in the morning and going to bed at night
  • Assist Clients to wash, bath and shower
  • Assist Clients to dress and undress
  • Assist Clients to look after their skin, teeth, hair and nails
  • Assist Clients with toileting, continence management and personal hygiene
  • Assist Clients with their medication at the agreed level of support and as detailed in their Medication Care Needs Assessment
  • Prepare food and drink for the Client, being aware of the Client's choice, likes/dislikes, nutritional needs and cultural requirements.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Administered medication with rigorous planning and recordkeeping.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.

Health Care Support Worker

Unique Personnel Uk Ltd
Brixton Hill, Lambeth
06.2009 - 09.2012
  • Provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by management
  • To use manual handling equipment safely and correctly
  • To take responsibility for the safe handling of property and equipment belonging to the service user
  • To maintain good communication and develop effective working relationships with service user
  • Maintain detailed accurate records in respect of care and medication support given and tasks undertaken
  • Regularly read care and support plans, acknowledging changes
  • Continue to monitor where concerns have been reported and recorded
  • Recognise the signs of abuse and immediately report abuse or suspected abuse.
  • Organised social activities and events to build community connections.
  • Monitored patient symptoms and progress to boost health outcomes.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Organised activities and exercises to promote physical and mental well-being.
  • Accompanied client to medical or dental appointments, grocery and errands.

Education

Diploma in Education and Training - Education

London School Management Education
London Ilford
09.2022 - 07.2023

Social Sciences

University of East London
09.2019 - 07.2022

Diploma in Management Level 3 - Management

Pearson College London
London
09.2017 - 03.2019

NVQ Level 3 - Health and Social Care

Pearson College London
London
09.2010 - 09.2011

NVQ Level 2 - Health and Social Care

Pearson College London
London
03.2009 - 07.2010

Certificate in Understanding Specific learning Difficulties level 2. - undefined

Functional skills in Mathematics level 2 - undefined

Certificate in Understanding Autism level 2. - undefined

Certificate in Anti - Radicalization - undefined

Female Genital Mutilation: Recognizing and Preventing FGM V2:1. - undefined

Certificate in Understanding the Care and Management ofDiabetes level 2. - undefined

Certificate in Understanding the Safe Handling of Medication in Health and Social Care. - undefined

award -

Pearson College London
London

General Data Protection Regulations (GDPR), Basic Food SAFETY Awareness, Infection Control, Health and Safety Awareness, COSHH Awareness for Those Responsible for Completing COSHH Assessments, COSHH Awareness for Employees, Report writing and Supervision, Team Teach, Bucolome, Diazepam & Epilepsy, Manual Handling, Health and Safety Procedures, Food Hygiene, Multi - Agency Safeguarding Adults Training level 2 and 3, Boots Medications Training, Hand Hygiene for Care. - undefined

Skills

  • Excellent oral and written communication skills
  • Work Ethic & strong desire to succeed with organizational skills
  • Team player with flexible and enthusiastic approach
  • Excellent organisation and time management skills
  • Ability to multi-task and stay self-motivated
  • IT literate with MS Office skills including Word, PowerPoint and Excel
  • Ability to take direction and produce results independently
  • Ability to work under pressure within a team and individually
  • Strong analysis and problem-solving skills with attention to detail
  • Attention to detail
  • Mediation skills
  • Coaching leadership
  • SMART goal setting

Interests

INTEREST:, I have many hobbies ranging from reading and catching up on current affairs, and also travelling. I love to socialise and meeting new people, maintaining and managing finance of both my own and family and friends is an interest I enjoy doing.

Languages

English
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Diploma in Education and Training - Education

London School Management Education
09.2022 - 07.2023

Service Advisor

Integrated Care Group
07.2021 - Current

Social Sciences

University of East London
09.2019 - 07.2022

Diploma in Management Level 3 - Management

Pearson College London
09.2017 - 03.2019

Team leader/Deputy Manager

Nisacraft Care Ltd
01.2016 - 04.2021

Activity Co-Ordinator/Support worker

Sasushi Uk Ltd
07.2013 - 12.2015

NVQ Level 3 - Health and Social Care

Pearson College London
09.2010 - 09.2011

Health Care Support Worker

Unique Personnel Uk Ltd
06.2009 - 09.2012

NVQ Level 2 - Health and Social Care

Pearson College London
03.2009 - 07.2010

Certificate in Understanding Specific learning Difficulties level 2. - undefined

Functional skills in Mathematics level 2 - undefined

Certificate in Understanding Autism level 2. - undefined

Certificate in Anti - Radicalization - undefined

Female Genital Mutilation: Recognizing and Preventing FGM V2:1. - undefined

Certificate in Understanding the Care and Management ofDiabetes level 2. - undefined

Certificate in Understanding the Safe Handling of Medication in Health and Social Care. - undefined

award -

Pearson College London

General Data Protection Regulations (GDPR), Basic Food SAFETY Awareness, Infection Control, Health and Safety Awareness, COSHH Awareness for Those Responsible for Completing COSHH Assessments, COSHH Awareness for Employees, Report writing and Supervision, Team Teach, Bucolome, Diazepam & Epilepsy, Manual Handling, Health and Safety Procedures, Food Hygiene, Multi - Agency Safeguarding Adults Training level 2 and 3, Boots Medications Training, Hand Hygiene for Care. - undefined

OLUWATOTELE SARAH JINADU