Hi, I’m
Oluwatosin Mueenat Mustapha
Glasgow,Scotland, UK
Summary
Dedicated Cashier with 5 years of experience. Accurately takes payments, navigates systems and calculates change. Detailed and speedy to efficiently balance tills. Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
9
years of professional experience
Work History
Jograb Stores
Cashier/ Retail Assistant
09.2023 - 05.2024
Job overview
- Managed over 50 customer calls per day.
- Increased sales by 10% daily
- Reduced customer wait times through optimized checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Helped customers to pack away shopping for improved customer experience.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Scanned products quickly, memorizing codes and prices for unmarked products.
Stanbic IBTC Bank
Teller officer
08.2022 - 09.2023
Job overview
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Counted and packaged currency and coins.
- Properly processed deposits, withdrawals and payments for average of 75 customers daily.
- Maintained discretion and security in handling sensitive personal and financial data.
- Set up meetings to discuss mortgages, loans and other high-value lending, increasing branch business.
- Opened new accounts and explained featured benefits and monthly fees.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Organised and stocked teller areas to maintain readiness for daily customer flows.
- Assisted customers with compromised debit cards and issued new credentials.
- Promoted new products and services to increase branch loyalty.
- Processed account deposits, withdrawals and updates to meet customer needs.
LAPO Microfinance Bank
Credit and collection manager
09.2015 - 08.2018
Job overview
- Managed over 1000 clients daily.
- Increased disbursement and collection by 10% daily.
- Followed up monthly statements with courtesy calls to customers.
- Chased clients to procure payments in line with agreed terms and conditions.
- Identified most pressing client debt cases to pursue.
- Contacted customers about overdue payments by phone, letter and email.
- Conducted credit checks and monitored credit alerts.
- Analyzed financial statements to identify client viability and risk.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Built positive relationships with lenders to achieve optimal client deals.
- Received debit and credit card payments by phone.
- Negotiated payment plans suitable for clients.
- Reconciled complicated accounts provided by accounting team.
Education
University of West ScotlandGlasgow
Master of Business Administration from Business
09.2024
Lagos State University of Science and TechnologyLagos
Bachelor of Science from Accounting
12.2020
Skills
- Banking ethics
- Debt and credit management
- Team player
- Money handling
- Customer service oriented
- Till and cash handling
- Complaint handling
- Attention to Detail
Accomplishments
- Promoted to Lead Teller based on superior performance.
Timeline
Cashier/ Retail Assistant
Jograb Stores
09.2023 - 05.2024
Teller officer
Stanbic IBTC Bank
08.2022 - 09.2023
Credit and collection manager
LAPO Microfinance Bank
09.2015 - 08.2018
University of West Scotland
Master of Business Administration from Business
Lagos State University of Science and Technology
Bachelor of Science from Accounting
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