Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Oluwatosin Mueenat Mustapha

Glasgow ,Scotland, UK

Summary

Detail-oriented professional seeking opportunity to gain experience in banking. Possesses excellent time management, organisational and multitasking skills. Focused on building customer loyalty and satisfaction. Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process. Dedicated to maintaining professionalism and integrity. Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Overview

9
9
years of professional experience

Work History

Cashier/ Retail Assistant

Jograb Stores
Parkhead, Glasgow , Scotland UK
09.2023 - 05.2024
  • Displayed and restocked merchandise by following brand guidelines.
  • Reduced customer wait times through optimised checkout processes.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Helped customers to pack away shopping for improved customer experience.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Scanned products quickly, memorising codes and prices for unmarked products.

Teller officer

Stanbic IBTC Bank
Lagos, Nigeria
08.2022 - 09.2023
  • Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
  • Counted and packaged currency and coins.
  • Properly processed deposits, withdrawals and payments for average of 75 customers daily.
  • Maintained discretion and security in handling sensitive personal and financial data.
  • Set up meetings to discuss mortgages, loans and other high-value lending, increasing branch business.
  • Opened new accounts and explained featured benefits and monthly fees.
  • Reconciled cash drawers and daily transaction records to support accuracy.
  • Organised and stocked teller areas to maintain readiness for daily customer flows.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Promoted new products and services to increase branch loyalty.
  • Processed account deposits, withdrawals and updates to meet customer needs.

Credit and collection manager

LAPO Microfinance Bank
Lagos, Nigeria
09.2015 - 08.2018
  • Followed up monthly statements with courtesy calls to customers.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Identified most pressing client debt cases to pursue.
  • Contacted customers about overdue payments by phone, letter and email.
  • Conducted credit checks and monitored credit alerts.
  • Analysed financial statements to identify client viability and risk.
  • Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
  • Built positive relationships with lenders to achieve optimal client deals.

Education

Master of Business Administration - Business

University of Wes Scotland
Glasgow
09.2024

Bachelor of Science - Accounting

Lagos State University of Science and Technology
Lagos
12.2020

Skills

  • Banking ethics
  • Risk management evaluation
  • Debt and credit management
  • MS Office
  • Deposit and withdrawal management
  • Loans and mortgages
  • Customer confidentiality
  • Customer service support
  • Team player
  • FA regulatory compliance
  • B2C sales and service
  • Money handling
  • Financial records analysis
  • Superb time management
  • Customer service oriented
  • Product promotions
  • Results-orientated

Accomplishments

  • Promoted to Lead Teller based on superior performance.

Timeline

Cashier/ Retail Assistant

Jograb Stores
09.2023 - 05.2024

Teller officer

Stanbic IBTC Bank
08.2022 - 09.2023

Credit and collection manager

LAPO Microfinance Bank
09.2015 - 08.2018

Master of Business Administration - Business

University of Wes Scotland

Bachelor of Science - Accounting

Lagos State University of Science and Technology
Oluwatosin Mueenat Mustapha