OLUWATOSIN SAM-AMOYE
Canterbury,Kent
Summary
Detail-oriented professional specializing in project management and organizational planning, demonstrating resilience under pressure. Proficient in Microsoft Office with strong presentation skills and exceptional multitasking abilities. Committed to maintaining patient confidentiality while excelling in data entry and reporting.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Care coordinator
Dr’s. Molony and Partners
Canterbury, Kent
2023.05 - 2026.04
- Supported administrative and clinical teams in coordinating key activities.
- Ensured health and care planning remained timely, efficient, and patient-centred.
- Collaborated with GPs and primary care professionals to manage patient caseload.
- Provided information, advice, and signposting for patients.
- Conducted audits to identify areas for process improvement.
- Handled referral requests to secondary care and other NHS services.
- Aided complex care nurse with annual health reviews, recalls, vaccinations, and personalised patient care.
- Compiled and generated routine reports and audits.
- Administrative lead for childhood immunisation programmes to meet QOF targets
- Cultivated positive relationships with multidisciplinary teams to improve patient care.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Patient record update and workflow management
- Recalls for Patient's health checks to improve health outcomes
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
Cafe Wellbeing Worker
Mid-Kent Mind
Maidstone, Kent
2023.01 - 2023.03
- Provided one-to-one well-being support to individuals.
- Coordinated activities at the well-being café to promote community engagement.
- Guided clients in accessing information and community-based resources.
Volunteer
Cruse Bereavement Care
2021.09 - 2023.03
- Assisted clients experiencing bereavement or loss.
- Provided information and advice to clients in need.
- Guided clients to appropriate resources and support services.
Clinical Support Worker
North East London Foundation Trust
Staplehurst, Kent
2022.09 - 2022.12
- Assisted young people and families with well-being support.
- Conducted hourly and intermittent observations for inpatients experiencing mental health issues.
- Provided 1:1 mental health support and carried out inpatient risk assessments.
- Collaborated with multi-disciplinary teams to support young people facing mental health challenges.
- Managed documentation accurately, contributing to seamless patient record-keeping processes.
- Accompanied patients during hospital transfers for continuity of care.
- Supported implementation of individualised care plans, promoting better health outcomes.
- Carried out regular observations and routine checks, ensuring timely interventions when required.
Community Wellbeing Worker
Mind Charity
Newport
2021.11 - 2022.03
- Provided 1:1 wellbeing support to individuals.
- Facilitated multi-ethnic mental health wellbeing groups.
- Conducted various mental health well-being group sessions.
- Delivered information, advice, and signposting for clients.
- Assisted citizens in accessing community-based activities.
- Performed well-being checks for clients.
- Supported individuals in developing and learning new skills for independent living.
Community Wellbeing Volunteer
Mind Charity
Newport, South Wales
2021.04 - 2021.11
- Provided 1:1 wellbeing support to individuals.
- Facilitated mental health wellbeing group for diverse ethnic backgrounds.
- Supported participants in navigating their mental health challenges.
Head, Agent Acquisition
NowNow Digital Systems Limited
Lagos, Nigeria
2019.08 - 2020.09
- Maintained awareness of industry trends to provide relevant advice to clients.
- Promoted new listings via digital platforms including social media and online portals.
- Supported preparation of detailed reports for senior management review.
- Delivered outstanding customer service to encourage repeat business and referrals.
- Assisted in achieving revenue growth targets through effective management of a national distribution network.
- Supported management of a salesforce exceeding 100 staff across various regions.
- Contributed to implementing market competitive strategies and responding to competitor offers.
- Aided in developing strategic marketing initiatives to boost product uptake.
- Monitored and reported on agent and team performance periodically.
- Helped in developing and reviewing training manuals to meet dynamic business requirements.
Agent Network Manager
First Bank of Nigeria Limited
Lagos Nigeria
2016.06 - 2019.07
- Assisted in implementing financial inclusion objectives through development of marketing and trade initiatives.
- Coordinated execution of regional agent banking marketing strategies to support value and growth goals.
- Ensured efficient and effective education for customers and agents.
- Addressed training needs of agents and facilitated training interventions.
- Reviewed regional marketing surveys on product concepts and suggested future developments.
- Coordinated review of agent performance training materials in relation to market realities.
- Coordinated with cross-functional teams, optimising internal processes for better efficiency in project delivery.
- Initiated training sessions to keep team updated on latest networking technologies and trends.
Product Manager, Customer Segment
First Bank of Nigeria Limited
Lagos, Nigeria
2013.01 - 2016.06
- Assisted in implementing market competitive strategies and analysing competitor offerings.
- Supported customer acquisition and retention efforts for FirstBank's mobile money subscribers.
- Facilitated continuous education and awareness initiatives for staff and customers regarding FirstBank's mobile money service.
Contact Center Supervisor
First Bank of Nigeria Limited
Lagos Nigeria
2009.08 - 2013.12
- Resolved customer complaints efficiently.
- Supported collaboration with cross-functional departments and branches.
- Assisted in managing teams effectively.
- Prepared periodic reports on daily, weekly, and monthly activities.
- Ensured adherence to contact centre policies, standards, and procedures.
- Facilitated a conducive work environment for contact centre staff to enhance performance.
- Provided feedback to management about customer issues.
- Scheduled work for contact centre staff.
- Monitored quality assessments for calls and emails.
- Identified improvement processes and reviewed redundant procedures across all touchpoints.
- Conducted customer surveys to gather insights.
Retail Marketing Officer
First Bank of Nigeria Limited
Lagos, Nigeria
2008.09 - 2009.08
- Promoted products and services of bank to potential clients.
- Supported management of customer relationships.
- Assisted in identifying credit-worthy businesses for loan facilities and monitoring them to minimise loan default rates.
- Facilitated payment and collection processes for customer taxes.
Customer service representative
Globacom Limited
Lagos, Nigeria
2005.09 - 2008.08
- Managed daily targets for incoming complaints and resolved customer queries via relevant systems and applications within agreed service levels.
- Delivered consistent high levels of customer service to all customers.
- Promoted company's products and services while providing professional advice to prospective prepaid and post-paid customers on suitable options.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Flight operations officer
Landover Aviation
Lagos, Nigeria
2004.04 - 2005.09
- Assisted in providing aircraft handling services for corporate clients including Chevron, Texaco, Exxon Mobil, Halliburton, and VIP flights.
- Facilitated passenger clearance processes at arrival and departure terminals.
- Coordinated ground handling logistics for aircraft personnel and passengers.
Education
M Sc. - Management
University of Lagos
Lagos State, Nigeria 2008.01 - 2010.01
B.Sc. - Psychology
University of Ado-Ekiti
Ekiti State, Nigeria 1998.01 - 2002.01
Skills
- Presentation skills
- Microsoft Office proficiency
- Planning and organization
- Project management
- Patient confidentiality adherence
- Resilient under pressure
- Data entry and reporting
- Multitasking efficiency
Certification
- MBPsS: Graduate Member British Psychological Society
- British Association for Behavioural & Cognitive Psychotherapist (BABCP)
REFEREES
Available on request
INTERESTS AND ACTIVITIES
Listening to motivational and inspirational messages and watching movies.
Timeline
Care coordinator
Dr’s. Molony and Partners
2023.05 - 2026.04
Cafe Wellbeing Worker
Mid-Kent Mind
2023.01 - 2023.03
Clinical Support Worker
North East London Foundation Trust
2022.09 - 2022.12
Community Wellbeing Worker
Mind Charity
2021.11 - 2022.03
Volunteer
Cruse Bereavement Care
2021.09 - 2023.03
Community Wellbeing Volunteer
Mind Charity
2021.04 - 2021.11
Head, Agent Acquisition
NowNow Digital Systems Limited
2019.08 - 2020.09
Agent Network Manager
First Bank of Nigeria Limited
2016.06 - 2019.07
Product Manager, Customer Segment
First Bank of Nigeria Limited
2013.01 - 2016.06
Contact Center Supervisor
First Bank of Nigeria Limited
2009.08 - 2013.12
Retail Marketing Officer
First Bank of Nigeria Limited
2008.09 - 2009.08
M Sc. - Management
University of Lagos
2008.01 - 2010.01
Customer service representative
Globacom Limited
2005.09 - 2008.08
Flight operations officer
Landover Aviation
2004.04 - 2005.09
B.Sc. - Psychology
University of Ado-Ekiti
1998.01 - 2002.01