Oluwatosin Olagunju
Summary
Performance-driven Master of Science Public Health graduate who is highly organised, has strong attention to detail, and is capable of leadership and supervision. I am dedicated, hardworking, and proactive with a strong background in public health project planning, monitoring, and evaluation. I possess excellent data entry and data analysis skills, communication skills, problem-solving skills, and analytical skills with expertise in SPSS.
Proficient in gathering public health data, updating spreadsheets, and writing internal and external communications to support and enhance organisational objectives.
Overview
15
15
years of professional experience
Work History
Intern Quality, Engagement and Collaboration Team
Public Health Wales
Cardiff
01.2023 - 03.2023
- Designing data collection tools and performing data collection which gave access to relevant, reliable, and efficient data for monitoring and evaluation.
- Researched and developed a guide to engagement as described in the International Association for Public Participation (IAP2) Spectrum of Public Engagement.
- Assisted with the development of awareness and outreach programs focused on specific groups and health concerns.
- Supported the development and execution of special community events.
- Performed the duty of a scribe during stakeholder engagement events such as engaging the third sector with Public Health Wales' Long-Term Strategy.
- Worked independently on assignments involving varied and complex issues without direct supervision.
Customer Experience Advisor
Capita O2 Partnership UK
05.2022 - 12.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in the internal database to maintain customer service history details.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Upheld privacy and security requirements established by national legislation.
Customer Service Advisor, Volunteer
British Red Cross Mobility Aids
Newport
03.2022 - 05.2022
- Used strong interpersonal communication skills to convey information to service users.
- Provided service users with wheelchairs and other equipment to help them get moving again after illness or injury.
- Demonstrated to people how to use the equipment.
- Responded to customer calls and emails to answer questions about products and services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Ensured the delivery service, stock control systems, and other administrative systems met the needs of the service and maintained smooth and efficient operations.
Connect Operations Officer
MTN Nigeria
08.2014 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Trained and mentored a high-performing team through regular performance reviews, individual feedback, and professional coaching.
Customer Relationship Officer
MTN Nigeria
04.2011 - 07.2014
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Liaised between customers and organisation with a particular focus on working with the sales department.
- Managed customer relations on an ongoing basis to maximise customer retention.
- Made customers aware of current and new programs and services.
- Managed department call volume of 100 customers per day and coordinated department schedules to maximise coverage during peak hours.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Care Representative
MTN Nigeria
09.2008 - 03.2011
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Science - Applied Public Health
Cardiff Metropolitan University
Cardiff07.2023
Postgraduate Certificate - Business Administration
University of Wales
Wales07.2014
Bachelor of Science - Geology
University of Ado Ekiti
Nigeria02.2004
Skills
- Health education
- Program support
- Research abilities
- Emergency response
- Data gathering and analysis
- Epidemiological knowledge
- Microsoft Office
- Team leadership
- Stakeholder engagement and management
- Teamwork and Collaboration
- Interventions understanding
- Customer service and engagement
Accomplishments
- Project Management: Gained experience in program and project management in Public health through participation in projects such as an intervention to promote mental health and resilience among Cardiff Metropolitan University Students.
- Relationship Management: Ability to establish and grow strong relationships/partnerships with current and potential clients.
- Discretion: Able to handle difficult issues with the utmost discretion and understanding the legal and ethical obligations.
- ICT Competence: Adept with navigating the MS suite, Email, and internet.
- Supervised a team of 36 staff members.
- Collaborated with a team of 6 in the development of an emergency plan for health risk assessment in disasters.
- Development and presentation of an advocacy strategy for the cholera outbreak among children in Nigeria to influence decision-making and argued for changes in law and government policy.
- Conducted a rapid desktop Health Impact Assessment about the implications of closing a local community resource centre on local health, well-being & inequities.
- Conducted a scoping review on the evaluation of Interventions that have been implemented in the UK to reduce maternity service inequalities among minority ethnic women.
- Knowledge of analysing quantitative complex data using SPSS.
Timeline
Intern Quality, Engagement and Collaboration Team
Public Health Wales
01.2023 - 03.2023
Customer Experience Advisor
Capita O2 Partnership UK
05.2022 - 12.2022
Customer Service Advisor, Volunteer
British Red Cross Mobility Aids
03.2022 - 05.2022
Connect Operations Officer
MTN Nigeria
08.2014 - 10.2021
Customer Relationship Officer
MTN Nigeria
04.2011 - 07.2014
Customer Care Representative
MTN Nigeria
09.2008 - 03.2011
Master of Science - Applied Public Health
Cardiff Metropolitan University
Postgraduate Certificate - Business Administration
University of Wales
Bachelor of Science - Geology
University of Ado Ekiti
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