Oluwatosin Falegan
London
Summary
Administrative professional with 5 years of diverse experience in corporate and healthcare sectors. Certified Medical Secretary skilled in scheduling, record keeping, and customer service. Demonstrates strong organizational skills and the ability to work independently in remote environments.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Career Break – Family Care
Care bear nursery
London
05.2021 - 12.2025
- Managed household administration, appointments, schedules, and coordination
Career Break – Family Care
Care bear nursery
London
05.2021 - 12.2025
- Managed household administration, appointments, schedules, and coordination
Volunteering admin assistant church
Tour Associate
London
07.2022 - 07.2024
- Coordinated annual volunteering event with administrative responsibilities
- Coordinated event registrations and maintained accurate attendee records
- Assisted with planning, scheduling, and logistics
- Communicated with volunteers and participants via phone and email
- Managed event documentation and record-keeping
- Managed wristband and leaflet distribution as volunteer assistant
Volunteering admin assistant church
Tour Associate
London
07.2022 - 07.2024
- Coordinated annual volunteering event with administrative responsibilities
- Coordinated event registrations and maintained accurate attendee records
- Assisted with planning, scheduling, and logistics
- Communicated with volunteers and participants via phone and email
- Managed event documentation and record-keeping
- Managed wristband and leaflet distribution as volunteer assistant
Office Administrator
The Emerson Building
London
08.2017 - 05.2021
- Managed office operations, including filing, data entry, and document management
- Scheduled appointments, meetings, and correspondence
- Responded to phone and email enquiries with professional customer service
- Delivered precise record maintenance and administrative reporting assistance
Office Administrator
The Emerson Building
London
08.2017 - 05.2021
- Managed office operations, including filing, data entry, and document management
- Scheduled appointments, meetings, and correspondence
- Responded to phone and email enquiries with professional customer service
- Delivered precise record maintenance and administrative reporting assistance
Field Marketing Representative team leader
Blue arrow and The network
London
01.2013 - 04.2019
- Coordinated schedules and logistics for marketing campaigns and events
- Collected, recorded, and maintained accurate customer and campaign data
- Communicated with clients, team members, and management to ensure smooth operations
- Assisted with administrative tasks, including reporting and database management
- Executed organisational strategies and multitasking in fast-moving marketing roles
- Led field marketing team to optimise performance
Field Marketing Representative team leader
Blue arrow and The network
London
01.2013 - 04.2019
- Coordinated schedules and logistics for marketing campaigns and events
- Collected, recorded, and maintained accurate customer and campaign data
- Communicated with clients, team members, and management to ensure smooth operations
- Assisted with administrative tasks, including reporting and database management
- Executed organisational strategies and multitasking in fast-moving marketing roles
- Led field marketing team to optimise performance
Administration assistant healthcare
Efficiency Care
London
08.2016 - 11.2016
- Handled client correspondence and internal communications in professional manner.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Organised files, faxed reports and scanned documents into document management system.
- Created and maintained spreadsheets using Excel.
- Secured data by following confidentiality procedures.
- Managed confidential information with discretion, upholding data protection standards.
- Efficiently scheduled meetings, appointments and travel.
- Managed printer maintenance schedule and toner replenishment.
Administration assistant healthcare
Efficiency Care
London
08.2016 - 11.2016
- Handled client correspondence and internal communications in professional manner.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Organised files, faxed reports and scanned documents into document management system.
- Created and maintained spreadsheets using Excel.
- Secured data by following confidentiality procedures.
- Managed confidential information with discretion, upholding data protection standards.
- Efficiently scheduled meetings, appointments and travel.
- Managed printer maintenance schedule and toner replenishment.
Station Assistant
STM Security
London
07.2007 - 11.2016
- Monitored station operations and ensured safety, reporting faults and incidents to supervisors for proper documentation
- Operated station barriers, controlling access and egress to maintain safety and order within premises.
- Managed customer enquiries at the station, offering timely and accurate information to facilitate smooth journeys.
- Provided assistance to passengers with reduced mobility, ensuring an accessible and comfortable travel environment.
- Maintained accurate records of escalated complaints and safety issues, supporting compliance with company policies
- Coordinated with supervisors and staff to resolve issues and maintain smooth daily operations
- Delivered excellent customer service, demonstrating communication and organisational skills
- Provided administrative support for management when needed
Station Assistant
STM Security
London
07.2007 - 11.2016
- Monitored station operations and ensured safety, reporting faults and incidents to supervisors for proper documentation
- Operated station barriers, controlling access and egress to maintain safety and order within premises.
- Managed customer enquiries at the station, offering timely and accurate information to facilitate smooth journeys.
- Provided assistance to passengers with reduced mobility, ensuring an accessible and comfortable travel environment.
- Maintained accurate records of escalated complaints and safety issues, supporting compliance with company policies
- Coordinated with supervisors and staff to resolve issues and maintain smooth daily operations
- Delivered excellent customer service, demonstrating communication and organisational skills
- Provided administrative support for management when needed
Education
Bachelor of Arts - Theatre, Television and Performance
Glyndwr university
Wrexham, Wales 09.2013 - 05.2016
Skills
- Microsoft Office applications
- Workspace collaboration tools
- CRM software solutions
- Information management
- Appointment scheduling software
- Messaging platforms
- Collaboration software solutions
- Organization development
- Effective time management
- Business communication
- Customer care
- Customer interaction techniques
- Compliance management
- Compliance assurance
- Data protection regulations
- Protection strategies
- Solution-oriented mindset
- Health and safety management
Certification
- Medical secretary
- First Aid
- Level 1 award in health and safety
- Level 3 in supervisor
Custom Section
- Patient appointment management and scheduling
- Medical terminology and documentation
- Handling confidential patient information (GDPR / data protection)
- Communication with patients and healthcare staff
- First Aid and health & safety awareness
- Microsoft Office & office administration
- Organisation, multitasking, and attention to detail
- Applied Medical Secretary training to manage patient records and appointments efficiently.
- First Aid trained, ensuring awareness of safety procedures and emergency response.
Timeline
Volunteering admin assistant church
Tour Associate
07.2022 - 07.2024
Volunteering admin assistant church
Tour Associate
07.2022 - 07.2024
Career Break – Family Care
Care bear nursery
05.2021 - 12.2025
Career Break – Family Care
Care bear nursery
05.2021 - 12.2025
Office Administrator
The Emerson Building
08.2017 - 05.2021
Office Administrator
The Emerson Building
08.2017 - 05.2021
Administration assistant healthcare
Efficiency Care
08.2016 - 11.2016
Administration assistant healthcare
Efficiency Care
08.2016 - 11.2016
Bachelor of Arts - Theatre, Television and Performance
Glyndwr university
09.2013 - 05.2016
Field Marketing Representative team leader
Blue arrow and The network
01.2013 - 04.2019
Field Marketing Representative team leader
Blue arrow and The network
01.2013 - 04.2019
Station Assistant
STM Security
07.2007 - 11.2016
Station Assistant
STM Security
07.2007 - 11.2016