Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Work Preference
Timeline
OperationsManager
Oluwatosin Daniel Mautin

Oluwatosin Daniel Mautin

Wales

Summary

Results-driven final-year student at the University of South Wales with a diverse skill set encompassing customer care, health insurance management, data analysis, and operational leadership. Bringing over three years of experience in building client relationships, streamlining processes, and ensuring compliance with regulatory standards. Known for delivering excellent customer service, optimizing operational efficiency, and fostering collaborative teamwork in fast-paced environments. Enthusiastic about applying innovative solutions to drive organizational success as well as exceed customer expectations.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

General Manager and Data Analyst

Redemption Hospital Ltd
Sagamu, Nigeria
11.2021 - 08.2024
  • Oversaw daily operations, including health insurance processes and customer relationship management, achieving a 20% improvement in service delivery metrics
  • Spearheaded customer care initiatives, reducing complaint resolution time by 30%
  • Conducted market analysis to revise HMO tariff structures, resulting in a 15% revenue increase
  • Mentored and trained a team of 10+ staff members on customer service excellence and compliance standards
  • Led data collection and analysis projects to identify trends, enhance decision-making, and optimize patient care delivery

Maintenance Officer

Redemption Hospital Ltd
, Ogun State
04.2021 - 12.2022
  • Conducted routine maintenance on hospital facilities and medical equipment, ensuring uninterrupted operation
  • Designed and implemented a preventive maintenance schedule, reducing downtime by 15%
  • Prepared and maintained comprehensive inventory records for equipment and supplies
  • Collaborated with vendors and contractors to ensure timely delivery of services and materials

Education

Bachelor of Science - Applied Computing

University of Southwales
Rhondda, Rhondda Cynon Taf
09.2024 - 05.2025

Diploma of Higher Education - Information Technology

Nigerian Institute of Information and Technology
Lagos, Nigeria
02.2019 - 01.2021

Certificate of Higher Education - Graphic Design

Early
Lagos, Nigeria
03.2021 - 11.2021

Skills

Client relations

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Additional Information

  • Fluent in English
  • Interests: Volunteer work in community outreach, creative design, and emerging technologies in healthcare.
  • Passionate about exploring innovative customer care technologies to improve client interactions. Actively involved in volunteering roles that enhance community outreach and engagement.

Accomplishments

Awards and Recognitions

  • CFC Ambassador of the Year – 2023
  • 2nd Runner-Up, Soul Winner of the Year – 2023

Work Preference

Work Type

Part TimeInternship

Work Location

RemoteHybrid

Important To Me

Career advancementFlexible work hoursHealthcare benefitsWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats4-day work week

Timeline

Bachelor of Science - Applied Computing

University of Southwales
09.2024 - 05.2025

General Manager and Data Analyst

Redemption Hospital Ltd
11.2021 - 08.2024

Maintenance Officer

Redemption Hospital Ltd
04.2021 - 12.2022

Certificate of Higher Education - Graphic Design

Early
03.2021 - 11.2021

Diploma of Higher Education - Information Technology

Nigerian Institute of Information and Technology
02.2019 - 01.2021

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Oluwatosin Daniel Mautin