Oluwatosin Adebawo
London,United Kingdom
Summary
Results-driven professional with extensive management and leadership experience, complemented by advanced computer skills and customer service expertise. Demonstrates proficiency in client relationship management and a thorough understanding of insurance regulations and policy administration. Achieved significant success in market research, problem-solving, and negotiation, focusing on client retention and insurance sales. Aims to leverage skills to drive business growth and enhance client satisfaction in the insurance sector.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work history
Customer services and sales agent
PIB Group
London
2026.04 - Current
- Delivered exceptional service to increase customer loyalty through consistent support.
- Initiated proactive communication to strengthen client relationships during ongoing cases.
- Managed challenging situations and achieved smooth resolutions for all parties.
- Collaborated closely with other departments for comprehensive problem-solving and complaint resolution.
- Maintained confidentiality of sensitive customer data in line with GDPR guidelines.
- Provided detailed explanations of insurance policies to prospective clients.
- Demonstrated strong negotiation skills when closing deals with potential clients.
- Utilised Acturis software efficiently for managing customer data and sales leads.
- Multitasked between calls and administrative tasks effectively during peak hours.
Telephone Interviewer
IFF Research
2023.09 - 2026.03
- Demonstrated excellent communication skills while working as a research assistant.
- Delivered exceptional client-focused customer service, receiving outstanding feedback on phone manner.
- Designed and distributed surveys to target markets to obtain data and information needed to assist research projects.
- Conducted surveys and interviews in residential and commercial settings, consistently meeting company targets.
- Utilised time management skills proficiently to ensure all assigned tasks were completed within given deadlines.
Customer Service Representative
ARISE
2022.12 - 2023.07
- Executed dual roles of sales customer service representative and technical support service representative.
- Oversaw customer account inquiries, providing accurate information to resolve service complaints.
- Resolved service issues promptly to maximize customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed high volume of inbound calls for quick resolution of customer issues.
Restaurant Manager
ASUDE GIDA TURIZM TICARET LTD STI
ISTANBUL, TURKEY
2021.09 - 2022.05
- Monitored overall business performance to optimize restaurant operations and profitability.
- Coordinated daily operations, ensuring smooth and efficient service delivery.
- Addressed guest concerns promptly to enhance customer satisfaction.
- Demonstrated leadership through hands-on involvement in daily tasks and team motivation.
Education
Master's degree - Business with Human Resources management
University of Northumbria At Newcastle
Newcastle upon Tyne 09/2022 - 07/2024
Higher National Diploma - International Finance
MARMARA UNIVERSITY
Istanbul 09/2018 - 06/2022
Bachelor of Science - Accounting
OLABISI ONABANJO UNIVERSITY
Ijebu-Ode 09/2010 - 07/2014
A-Levels - Secondary School
Grait International College
Sango-Ota 09/2002 - 07/2008
Skills
- Management and leadership
- Computer proficiency
- Customer service and support
- Client relationship management
- Communication skills
- Market research
- Creative problem solving
- Telephone interviewing
- Written and verbal communication
- Insurance regulation knowledge
- Negotiation skills
- Insurance portfolio management
- Client retention strategies
- Insurance sales expertise
- Policy administration
Languages
English
Languages
5,C1
Certification
Security Metrics and KPI Frameworks for Security Leaders
Timeline
Customer services and sales agent
PIB Group
2026.04 - Current
Telephone Interviewer
IFF Research
2023.09 - 2026.03
Customer Service Representative
ARISE
2022.12 - 2023.07
Restaurant Manager
ASUDE GIDA TURIZM TICARET LTD STI
2021.09 - 2022.05
A-Levels - Secondary School
Grait International College
09/2002 - 07/2008
Bachelor of Science - Accounting
OLABISI ONABANJO UNIVERSITY
09/2010 - 07/2014
Master's degree - Business with Human Resources management
University of Northumbria At Newcastle
09/2022 - 07/2024
Higher National Diploma - International Finance
MARMARA UNIVERSITY
09/2018 - 06/2022