OLUWATOMI FAITH EGBEDI
Greater London
Summary
Highly motivated and detail-oriented professional with a Master’s degree in Human Resources Management and CIPD membership. Offering over three years of diverse experience in administration and healthcare, with a strong focus on project management, business analysis, and administrative leadership. Proven ability to streamline processes, manage projects, and support employee development initiatives.
Possessing strong English communication skills, complemented by hands-on experience in healthcare support and personnel management. Adept at problem-solving and collaborating with cross-functional teams to drive organizational success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Administrator
Supreme Care Services Ltd
london
01.2024 - Current
- Overseeing Daily Operations: Managing day-to-day operations of healthcare facility, ensuring all departments (medical, administrative, etc. function smoothly and efficiently.
- Financial Management: Handling facility's budgeting, financial planning, and monitoring expenses to ensure cost-effectiveness and financial sustainability.
- Regulatory Compliance: Ensuring healthcare facility adheres to all relevant healthcare laws, regulations, and safety standards, such as HIPAA and OSHA.
- Staff Management: Recruiting, training, and supervising healthcare professionals and support staff, and addressing staffing needs and performance issues.
- Patient Care Improvement: Implementing quality assurance programs to enhance patient care, improve safety protocols, and ensure high patient satisfaction.
- Managed over 30 patient calls per day.
- Increased efficiency of document retrieval with well-organised filing system.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assisted senior administrators to effectively coordinate large-scale events.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Organised important company meetings, leading to improved communication across departments.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Healthcare support worker
Creative Support
Beckenham, London
08.2023 - Current
- Assisting with Personal Care: Helping patients with daily tasks like washing, dressing, feeding, and using bathroom, ensuring their comfort and dignity.
- Monitoring Patient Health: Regularly checking and recording vital signs (temperature, blood pressure, etc.) and reporting any changes in patient’s condition to healthcare team.
- Helping with Mobility: Assisting patients with moving around, whether it's helping them walk, repositioning them in bed, or transferring them from bed to wheelchair.
- Supporting Healthcare Teams: Assisting doctors and nurses during medical procedures, preparing medical equipment, or getting patients ready for treatments.
- Providing Emotional Support: Offering care, comfort, and emotional reassurance to patients and their families, helping them feel supported during their time in healthcare facility.
- Documented patient observations accurately for healthcare team's reference.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Attended mandatory training courses on regular basis to keep skills updated.
Healthcare support worker
Lifeways Group
Stoke-on-Trent
03.2023 - 01.2024
- Provided emotional support for patients and their families during difficult times.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Attended mandatory training courses on regular basis to keep skills updated.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Organised social activities and events to build community connections.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained clean, safe environment for all patients.
- Practised infection control standards to maintain patient health and safety.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Documented patient observations accurately for healthcare team's reference.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Maintained clean, safe environment for all patients.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Maintained confidentiality and compliance standards for optimised patient care.
Administrator
Ad logistics
Lagos Nigeria
07.2021 - 07.2022
- Provided comprehensive secretarial support to managing director, ensuring smooth daily operations within executive suite.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Sorted incoming mail promptly, reducing clutter and improving organisation in workplace.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Sorted incoming mail promptly, reducing clutter and improving organisation in workplace.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Aminstrator
Clinix Healthcare
Lagos Nigeria
08.2019 - 09.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Arts - Human Resource Management
Keele University
New Castle Under- Lyme 01.2024
Bachelor of Arts - English
Obafemi Awolowo University
Ile-Ife, Osun Nigeria01.2020
A-Levels Secondary School Leaving Certificate - English Language
Brain Builder's Academy Egbeda Lagos Nigeria
Nigeria 01/2007 - 11/2013
GCSE Primary School Leaving Certificate - English Language
De-Komfort Children School Lasu/isheri Lagos Nigeria
Nigeria 04/2003 - 12/2007
Skills
- Microsoft office expertise
- Data entry proficiency
- HR procedures
- Training facilitation
- Project management tools expertise
- Team leadership
- Confidentiality maintenance
- Customer relations
Professional Experience
Project Management & Business Analysis (Inview)
CIPD, Chartered Institute of Personnel And Development Membership
English Language Proficiency Certificates
Nhs Care Volunteer Responder : Telephone Support
Care Certificate
References
References available upon request.
Timeline
Administrator
Supreme Care Services Ltd
01.2024 - Current
Healthcare support worker
Creative Support
08.2023 - Current
Healthcare support worker
Lifeways Group
03.2023 - 01.2024
Administrator
Ad logistics
07.2021 - 07.2022
Aminstrator
Clinix Healthcare
08.2019 - 09.2020
Master of Arts - Human Resource Management
Keele University
Bachelor of Arts - English
Obafemi Awolowo University
A-Levels Secondary School Leaving Certificate - English Language
Brain Builder's Academy Egbeda Lagos Nigeria
01/2007 - 11/2013
GCSE Primary School Leaving Certificate - English Language
De-Komfort Children School Lasu/isheri Lagos Nigeria
04/2003 - 12/2007
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