An experienced computer scientist with a strong focus on delivering effective user/customer support. With nearly two (2) years of experience in system administration, quality assurance, root-cause analysis, and troubleshooting, I have consistently provided exceptional network system administration support in fast-paced organizations. I thrive in collaborative environments, working closely with experienced professionals to ensure the successful delivery of functional and technical support projects. Proficient in Adobe tools and well-versed in digital marketing techniques, I am particularly adept at leading video editing and social media management roles, effectively engaging and supporting users/customers.
Hi, I’m
oluwatomi akinmodiro
london
Summary
Overview
5
years of professional experience
Work history
Guaranty Trust Bank Lagos State
User support/Executive Trainee
02.2023 - 06.2023
Job overview
- Assist end-users with technical issues, providing friendly and patient support
- Investigate and diagnose problems, using troubleshooting techniques
- Guide end-users through the resolution process, explaining technical concepts clearly
- Collaborate with team members to solve complex issues promptly
- Maintain detailed records of reported issues and solutions provided
- Conduct training sessions and create user-friendly guides
- Perform routine system maintenance tasks, ensuring optimal performance.
City life
Visual designer
09.2022 - 01.2023
Job overview
- Consulting with the project team and determining visual design preferences and expectations
- Designing original graphics with unique colours, shapes, and typography fonts
- Refining the output of paint and hand-draw applications by using visual design software
- Submitting visual design concepts for brainstorming and approval in a timely manner
- Meeting with the project team for feedback and editing designs, when required
- Developing prototypes to uniformly integrate logos and brand images into other products and platforms, including social media
- Keeping track of advancements in visual design technologies and applications, as well as industry trends.
The Redeemed Christian Church of GodLagos
Network Admin
09.2021 - 09.2022
Job overview
- Oversaw the systematic installation and configuration of computer networks and systems
- Conducted root-cause analysis and utilised problem-solving and incident-management skills to troubleshoot and diagnose computer networks and systems problems
- Managing physical and online interactions with users and clients to specify system requirements and design solutions while ensuring timely project delivery
- Significantly improved network performance by 25% through app prioritisation and extensive computer networks and systems monitoring
- Shadowed experienced IT support personnel, developing brilliant network administration and support techniques through various capstone projects
- Conducted extensive research to determine equipment needs and prepare cost-effective budgets for equipment and assembly, helping to reduce unnecessary spending by 40%.
The Unknown Satoshi
Video editor
01.2021 - 08.2021
Job overview
- Created video effects using Adobe Suite, Photoshop, and After Effects
- Performed post-production work, including assembling raw material, editing sound and sequences and providing
- Final product within time and budget constraints
- Created scripts for YouTube, instagram and tiktok content based on brand's short term and long term goals
- Convert and sync footage per project dictates.
The Gift EffectLagos
Video editor and social media manager
08.2019 - 12.2020
Job overview
- Advised as Video Consultant for direction on scripts, stories for video production, reducing budgets, improving production pipelines and team communication
- Improved Instagram video viewership by 500%, adjusting content to relevant marketing standards
- Designed visual effects for post-production (Photoshop, After Effects, Premiere Pro) to form a logical, impactful storyline in final output
- Utilised social media (Facebook, Twitter, Instagram, Hootsuite) for community outreach with followers daily
- Completed competitive research and benchmarking to further understand target audience and goals
- Communicated with target audience on social platforms to help grow total followings.
Eco Bank Nigeria LtdLagos
System and Server Admin Intern
09.2018 - 03.2019
Job overview
- Conducted periodic maintenance of the company's servers, preparing reports of the server's health and deploying applications on new tests and live company servers
- Collaborated with senior leaders in minimising vulnerability by 20% while increasing network performance by troubleshooting IP connectivity and monitoring network performance
- Provided system administration support to over forty (40) computers, overseeing the installation and configuration of software, hardware, and computer networks.
Education
Northumbria UniversityLondon
MSc from Cybersecurity
06.2023
University overview
Modules: Network Security, Information Governance and Security, Network Security, Wireless Networks and Security, Information Assurance and Risk Management, Ethical Hacking for Cyber Security, and Research Methods and Project Management.
Federal University of Agriculture
BSc from Computer Science
2021
University overview
Modules: Mathematics, Data Structures, Computer Programming, Operating Systems, Computer Networks and Communication, System Analysis and Design, Numerical Analysis, Artificial Intelligence, Information and Network Security.
Skills
- SKILLS & INTERESTS
- System Administration
- Network Administration
- Quality Assurance
- Video Editing
- Data Analysis and Reporting
Technical Skills Summary:
- Social Media Management
- Interpersonal Skills:
- Problem-solving
- Collaboration
- Decision-making
- Adaptability
- Critical Thinking
Non-Technical Skills Summary:
Timeline
Northumbria University
MSc from Cybersecurity
06.2023
User support/Executive Trainee
Guaranty Trust Bank
02.2023 - 06.2023
Visual designer
City life
09.2022 - 01.2023
Network Admin
The Redeemed Christian Church of God
09.2021 - 09.2022
Video editor
The Unknown Satoshi
01.2021 - 08.2021
Video editor and social media manager
The Gift Effect
08.2019 - 12.2020
System and Server Admin Intern
Eco Bank Nigeria Ltd
09.2018 - 03.2019
Federal University of Agriculture
BSc from Computer Science
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