OLUWATOBI FOLAMI
Manchester,Piccadilly
Summary
Forward-thinking senior executive with an established history of accomplishments in strategy execution and adept business management across a 7-year career. A motivated and ambitious change manager committed to perpetual business enhancement, concentrating on revenue optimisation and the efficient management of operations. Dedicating efforts to profit maximisation through a multifaceted approach to business.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Chief Operating Officer
OLARSGRACE
United Arab Emirates, Dubai
01.2021 - Current
- Drove improvements across board in business and operational processes, with key focus on customer service excellence. These efforts yielded remarkable results, including notable 50% increase in rate of returning customers, improved operational efficiency, and reduction in complaint rate to less than 6%.
- Successfully managed market entry and expansion efforts into Middle East market region; Ensuring meticulous attention to detail in business registration, forging critical partnerships to drive strategic growth, and establishing sustainable business processes to foster market share expansion.
- Effectively managed customer inquiries and feedback, providing tailored solutions to enhance overall customer experience and boost customer retention to over 50%.
- Directing implementation of go-to-market strategies geared toward amplifying brand presence and boosting revenue streams in targeted regions, encompassing USA, Canada, and Dubai - United Arab Emirates.
- Refined organisational structure to consolidate, streamline and delineate necessary functions.
- Pioneered execution of strategic partnerships with renowned industry service providers like DHL and FedEx, among others, to facilitate global expansion. This successful implementation yielded notable enhancements in delivery wait times globally.
Business Development Manager
OLARSGRACE
Nigeria, Lagos
01.2017 - 12.2019
- Conducted a thorough analysis of business data, including sales and financial metrics, to formulate cost-effective strategies such as digital campaigns aimed at boosting revenue.
- Increased brand awareness and customer base through effective marketing strategies consisting of email marketing, social media promotions and influencer collaborations.
- Utilized insights from essential markets to guide the formulation and execution of business strategies.
- Executed strategic initiatives that contributed significantly to revenue growth exceeding 1.1 million USD within approximately three years.
Senior Business Development Executive
Ackex Ventures Limited
Nigeria, `Lagos
01.2016 - 01.2017
- Consistently exceeded revenue targets through new account penetration and development.
- Recognized as the "Employee of the Month" on two occasions for consistently achieving top sales performance.
- Excelled in managing customer and stakeholder relationships, resulting in recognition through awards like the Customer Relations Award and culminating in the title of Employee of the Year.
- Played a pivotal role in administrative functions and office management tasks, which encompassed duties such as memo typing, presentation development, and meticulous data management. Devoted to guaranteeing the flawless execution of daily operations.
Education
B.Eng - Petroleum Engineering
Covenant University
Nigeria 09.2009 - 06.2014
Master of Science - Management and Consultancy
Manchester Metropolitan University
Manchester 09.2023 -
Skills
- Business management and administration
- Process improvement techniques
- Customer Service
- Effective leadership skills
- Stakeholder management
- Planning and execution
- Strong proficiency in negotiation
Accomplishments
My team and I played a pivotal role in the expansion of Olarsgrace through strategic execution of marketing and sustainable growth strategies. Noteworthy highlights include;
- Revenue increase to > $1.1Million within 3 years.
- Business expansion to Dubai, United Arab Emirates.
- Launch of the first Olarsgrace outlet in the heart of Dubai.
- Collaborated with team of 3 in development of Olarsgrace walk-in store.
- Documented and resolved customer issues, contributing to more than 50% customer retention rate .
Languages
English
Fluent
Timeline
Master of Science - Management and Consultancy
Manchester Metropolitan University
09.2023 -
Chief Operating Officer
OLARSGRACE
01.2021 - Current
Business Development Manager
OLARSGRACE
01.2017 - 12.2019
Senior Business Development Executive
Ackex Ventures Limited
01.2016 - 01.2017
B.Eng - Petroleum Engineering
Covenant University
09.2009 - 06.2014
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