OLUWATOBI AYENI
London,United Kingdom
Summary
Offering strong technical skills and keen ability to troubleshoot and resolve issues quickly. Knowledgeable about customer service, communication, and teamwork, with background in providing IT support. Ready to use and develop problem-solving, technical, and organisational skills.
Overview
7
7
years of professional experience
6056
6056
years of post-secondary education
1
1
Certification
Work history
IT Assistant
African Fashion Week London(AFWL)
London, United Kingdom
10.2023 - 07.2025
- Managed timely resolution of critical issues by delivering 24/7 IT support.
- Boosted client satisfaction by providing timely remote IT support.
- Coordinated with IT support to troubleshoot any challenges encountered during the use of SAP software.
- Assisted in software installations to ensure optimal operating systems.
- Prevented potential data loss by implementing backup strategies.
- Improved system performance through the installation of new hardware components.
- Troubleshoot operating systems, hardware, and software issues to identify the root cause.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Configured routers, switches, and firewalls to deploy and support LAN, WAN, and wireless networks.
IT support engineer
Outcess Solutions Nigeria Limited
Lagos, Nigeria
10.2018 - 09.2023
- Implemented hardware installations and updates, preserving operational integrity and security of systems.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Configured routers, switches, and firewalls to deploy and support LAN, WAN, and wireless networks.
- Tracked computer system and network performance to identify root causes of issues.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Followed technical documentation for accurate installation, maintenance, and repair work.
- Tested various functions of peripheral equipment and completed quality repairs.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Implemented Cisco ACI technology to combine cloud computing and data centre management.
- Answered 80% of user questions about hardware and software operation to help resolve problems.
- Conducted server back-up and recovery operations in line with protocols.
- Troubleshoot operating systems, hardware, and software problems to identify root causes.
Social Media Marketing Intern
RACONTEUR PRODUCTIONS
Lagos, Nigeria
02.2018 - 07.2018
- Increased customer engagement by 50% through social media.
- Conducted daily updates to social media profiles to boost company's online presence.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Implemented and maintained editorial calendar for clients' social media channels, which helped clients reach KPIs.
Education
Master of Science - Management with Digital Marketing
University of Hertfordshire
Bachelor of Arts - History and International Studies
JOSEPH AYO BABALOLA UNIVERSITY (JABU)
High School Diploma - Arts
HENRY ALEX DUDUYEMI MEMORIAL COLLEGE ILE-IFE
Skills
- Proficient in Office 365
- Linux systems administration
- Mac OS
- Remote desktop experience
- Software installation and upgrades
- Active directory experience
- VOIP system management
- Powershell
- Windows server administration
- Troubleshooting network issues
- Network maintenance
- Software installation
- Hardware repair
- Technical troubleshooting
Certification
- Cloud Computing (Foundational Certificate)
- Azure Basics (Certificate)
- Microsoft Certified: Azure Fundamentals
- Business Analysis (Certificate)
- Business Intelligence Fundamentals (Certificate)
- Google Technical Support (Certificate)
- Google IT Support Professional Certificate
- Google Cloud Digital Leader
- HDI Desktop Support Technician
- Project Managment Professional(PMP)
Languages
English
Fluent
French
Intermediate
Spanish
Intermediate
Accomplishments
AOLM OF HIGHER ACHIEVEMENT Analytics for Operations and Logistics Management
Timeline
IT Assistant
African Fashion Week London(AFWL)
10.2023 - 07.2025
IT support engineer
Outcess Solutions Nigeria Limited
10.2018 - 09.2023
Social Media Marketing Intern
RACONTEUR PRODUCTIONS
02.2018 - 07.2018
Master of Science - Management with Digital Marketing
University of Hertfordshire
Bachelor of Arts - History and International Studies
JOSEPH AYO BABALOLA UNIVERSITY (JABU)
High School Diploma - Arts
HENRY ALEX DUDUYEMI MEMORIAL COLLEGE ILE-IFE
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