Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Oluwatimilehin Olaniran

77 Wilderness Drive, Kitchener
Oluwatimilehin Olaniran

Summary

Goal-oriented professional with a passion for innovation and problem-solving. Strong background in pensions and administration, coupled with a customer service mindset. Skilled in active listening and guiding collaborative success. With an open work permit, ready to contribute expertise and dedication up to 40 hours per week for exceptional results and your team's success.

Overview

6
years of professional experience
1
Certification

Work History

Pensions Alliance Limited
Lagos

Operations Officer (Contribution/Reconciliation)
09.2018 - 04.2023

Job overview

  • Developed Microsoft Excel spreadsheets to efficiently collect and manage data for daily, weekly, and monthly reporting purposes.
  • Managed pension payments to ensure timely crediting of employer contributions to members' accounts, adhering to the required timeline.
  • Verified that all pension payments were paid by employers and accurately credited to members' Retirement Accounts (RSA) within a 24-hour timeframe.
  • Monitored remittance trends to ensure employers made adequate pension payments for members and promptly corrected overpayments when necessary.
  • Documented and rectified incorrect, inaccurate, and underpaid amounts resulting from accountant or bank errors, promptly crediting members' accounts. This initiative led to a 20% reduction in unreconciled funds in the company's financial records.
  • Assumed leadership, management, and accountability for processes and tasks within the unit following the departure of the team lead. Led the team for a duration of 4 months before relocating to Canada.
  • Enhanced and optimized the process of transferring erroneously credited pension payments paid to PAL (Pensions Alliance Limited) to the correct PFA (Pension Fund Administrator), transitioning from a monthly to a weekly cycle.
  • Complied with all relevant standards, policies, and regulatory guidelines in the performance of duties, prioritizing a safe working environment.
  • Leveraged excellent verbal communication skills to engage customers in meaningful conversations, effectively identifying their needs and requirements. As a result, earned the respect of colleagues for successfully addressing challenging employer situations.

Stanbic IBTC Pension Managers Limited
Lagos

Client Service Officer
10.2017 - 08.2018

Job overview

  • Handle client inquiries regarding their pension accounts, employer regulations, and the Pension Reform Act (PRA).
  • Update and record client biometric data during each visit, ensuring its authenticity by asking KYC questions and conducting searches when necessary.
  • Process clients' benefit applications upon receipt, using the Pension Commission (Pencom) benefits templates to calculate retirement benefits.
  • Coordinate with support staff in four bank branches within the Lagos Island region, serving as the lead within the breakaway team and addressing client requests.
  • Process applications and review outgoing letters to employers to verify the accuracy of all payments for members applying to receive their pension.
  • Prepare weekly and monthly reports on benefit applications for Client Service officers in the Lagos Island region.

Education

Conestoga College
Kitchener, ON

Ontario College Certificate from Business Fundamentals
12.2023

Houdegbe North American University
Cotonou

Bachelor of Science from Sociology
07.2014

Skills

I am proficient in utilizing various software, including Microsoft Office Suite, SAP ERP, and Microsoft Dynamics NAV My skill set encompasses effective office management and administration, delivering exceptional customer service, and accurately processing payments Furthermore, I am well-versed in de-escalation techniques and adept at resolving issues and handling complaints efficiently

Certification

2018 Time Management and effective prioritization – Tom Associates.

2019 Design Thinking and Creativity in the Workplace – AMSCO (Advisory Services Nigeria. Limited)

2019 Working with Emotional & Social Intelligence – Purple Training & Consulting.

2020 Commonwealth Global 100 Global leader badge – Common Purpose UK.

2021 Digital Banking – Masterclass – ANZ Udemy.

2021 Communication & Social Skills - eLearning Reimagined (Udemy).

2021 Digital Transformation and Industry 4.0 – ICAN Consultancy Ltd UK (Udemy).

2022 Leadership: Practical Leadership Skills – Chris Croft (Udemy)

2022 AGILE Project Management – Crystal Richards MindsparQ (Udemy)

Timeline

Operations Officer (Contribution/Reconciliation)

Pensions Alliance Limited
09.2018 - 04.2023

Client Service Officer

Stanbic IBTC Pension Managers Limited
10.2017 - 08.2018

Conestoga College

Ontario College Certificate from Business Fundamentals

Houdegbe North American University

Bachelor of Science from Sociology

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Oluwatimilehin Olaniran