Oluwateniola Christiana Akinyele
Flat 83 104 Cedar Street Glasgow Scotland
Overview
7
7
years of professional experience
Work History
Care Assistant
Hcone Ltd
Glasgow
08.2023 - Current
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer-service-officer
Easyflow College
Nigerian
03.2017 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Education
Master Of Sciences - Education Studies
University of Strathclyde
Glasgow Scotland 01.2024
Bachelor Of Technology - Pure And Applied Physics
Ladoke Akintola University of Technology
Ogbomoso Nigeria07.2014
Skills
- Compassionate Care
- Client Confidentiality
- Complaint Handling
- Call center experience
- CRM Software
- Excellent problem-solving abilities
- Well-organized
- Customer Response
- Performance Improvement
- Customer Support
- Customer management procedures knowledge
- Persuasive attitude
- Documentation And Reporting
- Procedure optimization
- Call Center Operations
- Escalation management
- Customer service background
- Protocol development
- Data Entry
- Customer Relations
- Teamwork and Collaboration
- Computer Skills
- Customer Data Confidentiality
Timeline
Care Assistant
Hcone Ltd
08.2023 - Current
Customer-service-officer
Easyflow College
03.2017 - 11.2022
Master Of Sciences - Education Studies
University of Strathclyde
Bachelor Of Technology - Pure And Applied Physics
Ladoke Akintola University of Technology