Oluwateniola Christiana Akinyele
Flat 83 104 Cedar Street Glasgow Scotland
Overview
7
7
years of professional experience
Work History
Care Assistant
Hcone Ltd
08.2023 - Current
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer-service-officer
Easyflow College
03.2017 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Education
Master Of Sciences - Education Studies
University of Strathclyde
Glasgow Scotland 01.2024
Bachelor Of Technology - Pure And Applied Physics
Ladoke Akintola University of Technology
Ogbomoso Nigeria07.2014
Skills
- Compassionate Care
- Client Confidentiality
- Complaint Handling
- Call center experience
- CRM Software
- Excellent problem-solving abilities
- Well-organized
- Customer Response
- Performance Improvement
- Customer Support
- Customer management procedures knowledge
- Persuasive attitude
- Documentation And Reporting
- Procedure optimization
- Call Center Operations
- Escalation management
- Customer service background
- Protocol development
- Data Entry
- Customer Relations
- Teamwork and Collaboration
- Computer Skills
- Customer Data Confidentiality
Timeline
Care Assistant
Hcone Ltd
08.2023 - Current
Customer-service-officer
Easyflow College
03.2017 - 11.2022
Master Of Sciences - Education Studies
University of Strathclyde
Bachelor Of Technology - Pure And Applied Physics
Ladoke Akintola University of Technology
Similar Profiles
Inas AzriInas Azri
Nightshift Nurse-Clinical Lead at HCONE Group Of CompaniesNightshift Nurse-Clinical Lead at HCONE Group Of Companies
Dr. Huma SaherDr. Huma Saher
Instructor at Reginal Training Institute, Nawa killiInstructor at Reginal Training Institute, Nawa killi
Abdiaziz Yussuf MuhumedAbdiaziz Yussuf Muhumed
Skilled Pipeline Labourer at KiewitSkilled Pipeline Labourer at Kiewit
William MackWilliam Mack
Unit Coordinator at New York Presbyterian Weill CornellUnit Coordinator at New York Presbyterian Weill Cornell
Jose AlexandreJose Alexandre
Care assistant at Retain Healthcare LimitedCare assistant at Retain Healthcare Limited