Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

OLUWATADE IYANUOLUWA

Customer Care Representative
Thamesmead,London

Summary

Dedicated and highly motivated individual with a strong passion for delivering exceptional customer service and excellent communication skills. Confident in problem-solving and has vast experience in supporting and assisting others. Aims to contribute to a positive customer experience by providing top-notch service, resolving issues effectively, and ensuring that each customer interaction leaves a lasting, positive impression. Committed to going the extra mile to meet and exceed customer expectations, and eager to be part of a team that values customer satisfaction as a top priority.

Overview

4
4
years of professional experience

Work History

Domiciliary Care Giver

Prime and Passionate Healthcare Limited
London
12.2023 - Current
  • Assisting client with bathing, dressing, grooming and toileting as needed.
  • Assisting clients with meal and snack preparation, and support during meal time to ensure proper eating and drinking
  • Administered medications as prescribed, carefully monitoring for potential side effects or adverse reactions.
  • Provided culturally sensitive care that respected each individual''s unique background and experiences.
  • Actively contributed towards improving overall quality of patient care through regular departmental audits, identification of potential risk areas, and implementation of corrective measures.
  • Provided consistent support to patients during difficult times, offering comfort and reassurance.
  • Reduced hospital readmission rates through diligent monitoring and follow-up of discharged patients.
  • Enhanced patient recovery by implementing personalized care plans tailored to individual needs.
  • Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
  • Improved patient satisfaction by providing compassionate and empathetic care.
  • Developed strong rapport with patients and families, fostering trust in the healthcare team''s expertise.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.

Customer Service Representative

Nathivian Apartments
Banex, Abuja, Nigeria
05.2020 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor Of Arts - Theatre Arts

University of Abuja

Masters Of Arts - Global Human Resource

University of Roehampton
London
09.2024

Skills

Proficient in telephone etiquette

References

Available upon request

Interests

Travelling, Sports, Reading, Volunteering

Timeline

Domiciliary Care Giver

Prime and Passionate Healthcare Limited
12.2023 - Current

Customer Service Representative

Nathivian Apartments
05.2020 - 09.2023

Bachelor Of Arts - Theatre Arts

University of Abuja

Masters Of Arts - Global Human Resource

University of Roehampton

Similar Profiles

CREATE PROFILE
OLUWATADE IYANUOLUWACustomer Care Representative