Travelling, Sports, Reading, Volunteering
OLUWATADE IYANUOLUWA
Customer Care Representative
Thamesmead,London
Summary
Dedicated and highly motivated individual with a strong passion for delivering exceptional customer service and excellent communication skills. Confident in problem-solving and has vast experience in supporting and assisting others. Aims to contribute to a positive customer experience by providing top-notch service, resolving issues effectively, and ensuring that each customer interaction leaves a lasting, positive impression. Committed to going the extra mile to meet and exceed customer expectations, and eager to be part of a team that values customer satisfaction as a top priority.
Overview
4
4
years of professional experience
Work History
Domiciliary Care Giver
Prime and Passionate Healthcare Limited
London
12.2023 - Current
- Assisting client with bathing, dressing, grooming and toileting as needed.
- Assisting clients with meal and snack preparation, and support during meal time to ensure proper eating and drinking
- Administered medications as prescribed, carefully monitoring for potential side effects or adverse reactions.
- Provided culturally sensitive care that respected each individual''s unique background and experiences.
- Actively contributed towards improving overall quality of patient care through regular departmental audits, identification of potential risk areas, and implementation of corrective measures.
- Provided consistent support to patients during difficult times, offering comfort and reassurance.
- Reduced hospital readmission rates through diligent monitoring and follow-up of discharged patients.
- Enhanced patient recovery by implementing personalized care plans tailored to individual needs.
- Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
- Improved patient satisfaction by providing compassionate and empathetic care.
- Developed strong rapport with patients and families, fostering trust in the healthcare team''s expertise.
- Took and recorded patients' vital signs, documenting in medical charts.
- Monitored patient progress and reported changes to healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Customer Service Representative
Nathivian Apartments
Banex, Abuja, Nigeria
05.2020 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor Of Arts - Theatre Arts
University of Abuja
Masters Of Arts - Global Human Resource
University of Roehampton
London09.2024
Skills
Proficient in telephone etiquette
Excellent IT skills
Punctual and reliable
Active listening skills
Effective team player
Excellent communication skills
Strong problem-solving skills
Ability to remain calm under pressure
Exceptional time management
References
Available upon request
Interests
Timeline
Domiciliary Care Giver
Prime and Passionate Healthcare Limited
12.2023 - Current
Customer Service Representative
Nathivian Apartments
05.2020 - 09.2023
Bachelor Of Arts - Theatre Arts
University of Abuja
Masters Of Arts - Global Human Resource
University of Roehampton