OLUWASEYIFUNMI OSUNMUYIWA
Chelmsford,Essex
Summary
Accomplished professional with expertise in administrative support and coordination, known for enhancing record management through effective CRM system utilisation. Demonstrates strong skills in customer communication and query resolution, ensuring data accuracy and alignment with company policies. Proven track record of implementing process improvements that drive organisational growth and efficiency. Skilled in facilitating stakeholder collaboration across diverse teams, excelling in task prioritisation to optimise time management. Committed to handling sensitive information with utmost confidentiality while pursuing opportunities for further career advancement.
Empathetic individual with impeccable customer service and interpersonal skills. Works well under pressure with savvy time management and prioritisation. Demonstrates strong resilience and active listening.
Overview
10
10
years of professional experience
Work History
Support Worker (Supported Living Adults)
CONSENSUS SUPPORT SERVICES
Chelmsford, Essex
10.2023 - Current
- Facilitated professional networking and fostered engagement among young individuals
- Supported young people's development in addressing challenges and risks
- Designed risk strategies for remote healthcare environments
- Led youth programmes tackling criminal exploitation with Family Action
- Promoted effective collaboration across local multi-agency teams
- Consistently refined knowledge in current social care and safeguarding children practices
- Administered processes for maintaining up-to-date and accurate patient documentation
- Provided empathetic care to families and patients facing difficulties
- Administered medication safely, adhering to healthcare protocols for client well-being
- Tracked client engagement and documented behavioural changes and incidents
- Documented client progress and interventions for enhanced care continuity
- Ensured safe environment through de-escalation and positive reinforcement
- Communicated effectively with clients' families to update and advise in caring roles
- Assisted clients in achieving financial independence and security
- Coordinated client transport for medical and social engagements to boost community involvement
- Conducted thorough risk assessments in clients' homes to identify risks and establish safety measures
- Collaborated with social service agencies for comprehensive client insights
Customer Support Advisor (Remote)
ELEV8 MARKETING
Ikeja, Nigeria
03.2022 - 09.2023
- Efficiently managed high-volume customer interactions in remote setting
- Handled customer inquiries with professionalism and empathy
- Resolved complex customer issues and de-escalated concerns to ensure satisfactory outcomes
- Provided concise explanations of policies to enhance customer understanding
- Effectively updated and tracked customer records using company systems
Debt Collection/Recovery Officer
RENMONEY MICROFINANCE BANK
Ikoyi, Nigeria
05.2018 - 02.2022
- Recovered arrears by managing 1,000 debt accounts efficiently
- Exceeded expected recovery target by engaging customers and negotiating outcomes
- Negotiated sustainable repayment plans in busy debt collection role
- Analysed customer financial situations to propose payment solutions
- Managed comprehensive case records for efficient legal recovery processes
- Supported financially vulnerable customers with empathetic policy adherence
- Collaborated with colleagues to meet monthly targets and enhance departmental efficiency
Accounts Assistant
LAGOS STATE HOUSE OF ASSEMBLY
Ikeja, Nigeria
07.2016 - 04.2018
- Managed customer account monitoring and addressed overdue payment issues
- Supported reconciliations ensuring precise financial documentation
- Liaised with clients and teams on payment queries and account issues
- Managed financial transactions in line with company standards
Education
Diploma of Higher Education - Accounting
Moshood Abiola Polytechnic
Abeokuta,Nigeria, Ogun State01-2015
BA (Hons) - Accounting & Financial Management
University of Sunderland
01-2022
Skills
- Administrative Support & Coordination
- Enhanced record management through effective CRM system utilisation
- Customer Communication & Query Resolution
- Monitored and verified data for errors, ensuring alignment with company policies and procedures
- Implemented process improvements driving organisational growth and efficiency
- Facilitated stakeholder collaboration across diverse teams
- Excelled in prioritising tasks to optimise time management
- Handled sensitive information with utmost confidentiality
Timeline
Support Worker (Supported Living Adults)
CONSENSUS SUPPORT SERVICES
10.2023 - Current
Customer Support Advisor (Remote)
ELEV8 MARKETING
03.2022 - 09.2023
Debt Collection/Recovery Officer
RENMONEY MICROFINANCE BANK
05.2018 - 02.2022
Accounts Assistant
LAGOS STATE HOUSE OF ASSEMBLY
07.2016 - 04.2018
Diploma of Higher Education - Accounting
Moshood Abiola Polytechnic
BA (Hons) - Accounting & Financial Management
University of Sunderland