
Technically sophisticated and analytical professional with extensive experience in analysing complex system issues, managing IT infrastructures, understanding client's business needs, and designing innovative information technology solutions. Proficient in providing IT support/strategic recommendations, troubleshooting/resolving intricate technical issues, minimising error downtime, and ensuring maximum customer service. Demonstrated expertise in network administration, hardware/software installation, cybersecurity protocols, and database management. Instrumental in leading and delivering large-scale IT projects within tight deadlines and budgetary constraints. Well-versed in collaborating with cross-functional teams to meet and exceed set performance goals and offer world-class services to enhance customer satisfaction.
IT Operations Management
Technical Support
Network & System Maintenance
Quality Assurance
Diagnostics & Troubleshooting
Risk Assessment & Mitigation
Hardware & Software Installation
IT Project Management
IT Infrastructure Management
Client Relationship Management
Technical Documentation & Reporting
Customer Support & Interaction