Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Oluwaseun Oyadeyi

Edinburgh

Summary

Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.

Overview

8
8
years of professional experience

Work History

Service Desk Analyst

The Adecco Group -Ajilon
05.2023 - 01.2024
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Addressed and resolved SLA issues promptly using an OTRS system.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Helped customers set up new systems, applications and software.
  • Installed and set up applications for clients, including anti-virus software and Microsoft office.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

Healthcare Assistant

Tanshe Nursing Agency
09.2022 - 05.2023
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Charted patient information related to vital signs, pain management and daily inputs and outputs.
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.

System and Network Administrator

SOAR TECHNOLOGY
01.2019 - 06.2022
  • Provided professional services and support in dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Understood key systems in use, providing business-as-usual (BAU) IT support on day-to-day basis.
  • Monitored networks using SolarWinds to develop robust IT solutions.
  • Responded quickly to logged requests and incidents, achieving service KPIs.
  • Operated server management tools for patching, monitoring and backup activity.
  • Analysed log files, systems and network traffic to identify improvement opportunities.
  • Implemented desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices.
  • Consulted users to determine areas in need of improvement.
  • Improved and maintained existing IT processes and system documentation to create easy to use reference guides.
  • Worked with internal support teams, outsourced managed service providers and suppliers for comprehensive end-user setup and support.
  • Managed IT projects, aiding technical development in line with department strategy.

IT Support Officer

Depasa Marine
08.2015 - 01.2019
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Skilled at working independently and collaboratively in teams environment.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Developed and maintained courteous and effective working relationships.
  • Upgraded hardware promptly to minimize service disruptions.
  • Identified system performance issues, providing swift remedial action.
  • Instructed teams on ICT safety and security policies.
  • Investigated reports of system errors to try to reproduce problems and trace faults.
  • Set up new workstations for users with proper cables, equipment and software.
  • Communicated ICT disruptions to staff regarding installations, upgrades and outages.
  • Configured networks to meet performance requirements.
  • Maintained and repaired peripheral equipment connected to laptops and desktops.

Education

Master of Science - Information And Communication Technology

Federal University of Agriculture
Abeokuta
04.2017

Bachelor of Science - Information And Communication Technology

Covenant University
Sango-Ota
07.2012

Skills

  • Feeding Assistance
  • Infection Control
  • Team Player
  • Hoist Operation
  • Safeguarding Policy Compliance
  • Treatment Planning
  • Process Management
  • Office Management Software
  • Patient Health Monitoring
  • Moving and Handling
  • Health and Safety
  • Data Confidentiality
  • Dementia Care

Affiliations

  • Scottish Social Services Council

Timeline

Service Desk Analyst

The Adecco Group -Ajilon
05.2023 - 01.2024

Healthcare Assistant

Tanshe Nursing Agency
09.2022 - 05.2023

System and Network Administrator

SOAR TECHNOLOGY
01.2019 - 06.2022

IT Support Officer

Depasa Marine
08.2015 - 01.2019

Master of Science - Information And Communication Technology

Federal University of Agriculture

Bachelor of Science - Information And Communication Technology

Covenant University

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Oluwaseun Oyadeyi